ADD A LINE

Amy Stafford, 14 Jul. 2022 , 08:05pm Why can’t I add a new line?

T-Mobile, 14 Jul. 2022 , 08:05pm Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 14 Jul. 2022 , 08:05pm Let’s work on your request. [Read]

T-Mobile, 14 Jul. 2022 , 08:05pm [Rich Content] [Read]

Amy Stafford, 14 Jul. 2022 , 08:05pm Add a line to my account

T-Mobile, 14 Jul. 2022 , 08:05pm [Rich Content] [Read]

T-Mobile, 14 Jul. 2022 , 08:05pm If you need any additional help, feel free to come back to chat. [Read]

Amy Stafford, 14 Jul. 2022 , 08:05pm Chat with a live Expert

T-Mobile, 14 Jul. 2022 , 08:05pm [Rich Content] [Read]

Amy Stafford, 14 Jul. 2022 , 08:05pm Chat with a live Expert

T-Mobile, 14 Jul. 2022 , 08:05pm Transferring you to one of our live Experts who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Angelica, 14 Jul. 2022 , 08:07pm Hi Amy! I just got here your message and I appreciate your patience in staying online for us to get you a resolution. You've reached Angie.

Its awesome that you took an interest on adding a new line here with us. no worries since you got me here on the chat I can definitely help you check on this one. May I just ask if what seems to be the issue on processing the add a line on your end? [Read]

Amy Stafford, 14 Jul. 2022 , 08:09pm I did everything up to singing the agreement for the phone (free phone) and I also entered h to e card number to use to process the payment needed today but then I receive a message stating “we cannot add a new device/line please contact T-Mobile”

Angelica, 14 Jul. 2022 , 08:12pm Thank you so much for letting me know about this, Amy. I know how important it is for you to have a new line added in your account.

Nothing to worry as you have me here on the chat i will be more than happy to assist you with this one. May I just ask if you are upgrading a device with a new line or just adding a line? [Read]

Amy Stafford, 14 Jul. 2022 , 08:13pm I was just wanting to add a second line to my current contract. And was buying a device off the website that ultimately would be free. Which I was going to pick up from a local store after it was all final

Angelica, 14 Jul. 2022 , 08:17pm I appreciate your all out patience, Amy. May I just know the device and the promotion that you are eyeing to get? since per checking in here I can see that you are very eligible to add a new line for your account and we can process this one for you. 😊 [Read]

Amy Stafford, 14 Jul. 2022 , 08:18pm I will have to look up the exact phone but it was the $0 down $0 payment it was an N20 something. Anyways I can pull it up on my computer if you can give me one moment

Angelica, 14 Jul. 2022 , 08:19pm Sounds good! Take your time Amy, I will also look it up here on my end just to make sure that you will be getting the right promotion that you can take advantage 😊 [Read]

Amy Stafford, 14 Jul. 2022 , 08:20pm It is the Nord N20 5g

Angelica, 14 Jul. 2022 , 08:21pm Gotcha! Thank you so much for confirming, Amy. No worries I am already checking for you so that if you want I can place the order for the Nord N20 5G. sounds good? [Read]

Amy Stafford, 14 Jul. 2022 , 08:22pm Yes that’s fine and if possible I would like to pick the phone up from a store near me.

Amy Stafford, 14 Jul. 2022 , 08:23pm Also doing a new phone and activation online the activation fees were waived. Will that still be the case since I was forced to reach out to customer service?

Angelica, 14 Jul. 2022 , 08:25pm Thank you so much for letting mew know about this, Amy. Let me just go ahead and find a suitable promotion for you! 😀 [Read]

Amy Stafford, 14 Jul. 2022 , 08:27pm Thanks

Angelica, 14 Jul. 2022 , 08:29pm Thank you so much for your all out patience, Amy. As per checking in here We do have the Nord 20 5G and you are very eligible to take advantage of our Affordable Smartphone on Us with New Line Activation to get the free phone for $300 credit when you activate a new line here with us.

However, we don't have the option as for now to place an order here on my end and you will pick it up on the store, But rest assured that we can definitely place an order here on my end and deliver to you. Please do let me know your thoughts on this! [Read]

Amy Stafford, 14 Jul. 2022 , 08:30pm OK is there not a way to allow me to continue my purchase myself as I was before to do the order pick up versus shipping?

Angelica, 14 Jul. 2022 , 08:32pm I totally understand were you are coming from, yes you can still try and place the order on your end or you can go to one of our local store to device.

However I would like you to know that I am more than willing to process this one for you here on my end for you to take advantage under the free device [Read]

Amy Stafford, 14 Jul. 2022 , 08:32pm I just did not want to nor can I really wait that long for the device to arrive

Angelica, 14 Jul. 2022 , 08:36pm I got you! sure thing! I understand that you are very excited to take advantage of this promotion!

No worries as we actually have an option to expedite the delivery so that you can have your device shipped into next day delivery within 1-2 business days. Please let me know your thoughts so far! 😊 [Read]

Amy Stafford, 14 Jul. 2022 , 08:37pm That’s sounds like it may work. Would that make the arrival then be by Saturday at the latest or Monday??

Angelica, 14 Jul. 2022 , 08:41pm Awesome! as for verifying here on my end, Amy. It can arrive as soon as tomorrow which is Friday or on Monday since here in T-Mobile we want to give what is best for you! [Read]

Amy Stafford, 14 Jul. 2022 , 08:41pm If you can do that then I am ready to make it a deal!

Angelica, 14 Jul. 2022 , 08:42pm Fantastic Amy! I can sense your excitement on taking advantage of this awesome deal! No worries i can definitely process this one for you. please do allow me some time to fully process this one for you! [Read]

Amy Stafford, 14 Jul. 2022 , 08:43pm Thank you!

Angelica, 14 Jul. 2022 , 08:43pm All for you Amy! May I have your Email and shipping address please? [Read]

Amy Stafford, 14 Jul. 2022 , 08:43pm Astaff22@yahoo.com

1520 Weil Road
Lebanon, IL 62254

Angelica, 14 Jul. 2022 , 08:45pm Thank you so much for the details, Just to confirm and double check, this is the Nord N20 5G 128GB black? [Read]

Amy Stafford, 14 Jul. 2022 , 08:45pm Correct, Is black the only option? Not that I don’t want black just curious if there is other color options

Angelica, 14 Jul. 2022 , 08:50pm Yes you are right, Amy. we only have the black option here. By the way I sent you a one time pin for us to proceed, please do relay it here on the chat 😊 [Read]

Amy Stafford, 14 Jul. 2022 , 08:51pm Ok black is fine

Amy Stafford, 14 Jul. 2022 , 08:51pm 671495

Angelica, 14 Jul. 2022 , 08:51pm Thank you for confirming! I am already working on this one Amy. As I am doing this one may I just ask how was your day so far? [Read]

Amy Stafford, 14 Jul. 2022 , 08:53pm Not too bad. Did a little work and a lot of sweating.
How has yours been?

Angelica, 14 Jul. 2022 , 08:55pm That's awesome! I am just doing fine while assisting some customer's like you! By the way, your payment for today, as per checking in here is around $68.55 taxes and fees. Please let me know your thoughts so far!. [Read]

Amy Stafford, 14 Jul. 2022 , 08:56pm Oh really? It was only about $15 when doing this myself earlier. What was the price increase reason between then and now?

Angelica, 14 Jul. 2022 , 09:01pm I fully understand you Amy, since you are not able to place an order on your end. As per checking in here we do have the service fee of $35 and a tax of $18.56.

Nothing to worry as I will be waiving the $35 service fee back to your account so you can still get the promotion and process this one for you! Sounds good? [Read]

Amy Stafford, 14 Jul. 2022 , 09:01pm Ok so I would still owe the $60+ today or will that $36 come off that for todays charge?

Angelica, 14 Jul. 2022 , 09:06pm Just to get the clearer picture, This is a waive coming for your account, so I will credit $35 back to your account, so you will have to pay it for $68.55. Nothing to worry as I will be crediting you $35 so that your bill will be $35 less please do let me know your thoughts on this! [Read]

Amy Stafford, 14 Jul. 2022 , 09:06pm Ok. That’s fine

Angelica, 14 Jul. 2022 , 09:07pm Awesome! I really appreciate your cooperation and patience with me, Amy. I will now be processing this for you. May I ask if your billing address is same with credit card address? [Read]

Angelica, 14 Jul. 2022 , 09:08pm Also Please do sign this payment form so that we can proceed to adding the order! :) [Read]

T-Mobile, 14 Jul. 2022 , 09:08pm Click here to access our secure forms: https://t-mo.cc/3tviah3kkt [Sent]

Amy Stafford, 14 Jul. 2022 , 09:09pm Yea the address is the billing address as well

Angelica, 14 Jul. 2022 , 09:10pm Thank you for confirming Amy! [Read]

T-Mobile, 14 Jul. 2022 , 09:10pm Form Submitted [Sent]

Angelica, 14 Jul. 2022 , 09:10pm Thank you for the details! Let me just get ahead and process this for you! [Read]

Amy Stafford, 14 Jul. 2022 , 09:12pm Thank you!

Angelica, 14 Jul. 2022 , 09:13pm You are very much welcome Amy! I am so excited for you to receive the new device. I am almost done here. 😀 [Read]

Angelica, 14 Jul. 2022 , 09:16pm Thank you so much for your all out patience, Amy! congratulations! I successfully placed the order here on my end, here is your order number:

Your order number is:510129640947

I am already working on crediting the $35 on your account, please do sign the e signature that was sent to your email for us to proceed! [Read]

Amy Stafford, 14 Jul. 2022 , 09:16pm Great. One minute and I will take care of the signature

Angelica, 14 Jul. 2022 , 09:17pm Awesome! Please do let me know once you are done. 😊 [Read]

Angelica, 14 Jul. 2022 , 09:19pm Hi Amy! I successfully credited the $35 on your account 😀 [Sent]

Amy Stafford, 14 Jul. 2022 , 09:19pm I am done!

Angelica, 14 Jul. 2022 , 09:23pm Awesome! Its been a pleasure to assist you today, Amy. Rest assured that the estimated delivery will be Friday-Monday.

I am very much excited for you to receive the device since you are very eligible to take advantage of our Affordable Smartphone on Us with New Line Activation for $300 off. 😊 [Read]

Angelica, 14 Jul. 2022 , 09:23pm Our goal at T-Mobile is to be #1 in your heart and choice! Based on my service today, how satisfied are you with T-Mobile? [Read]

Amy Stafford, 14 Jul. 2022 , 09:23pm Very satisfied

Angelica, 14 Jul. 2022 , 09:23pm Awesome! I hope you felt my sincerity in helping you today. My goal is to make sure that before we end this chat I put smile on your face and I want to make sure that I did not miss anything. Do you have any further issues I can help you with? [Read]

Amy Stafford, 14 Jul. 2022 , 09:24pm I believe we covered it all. Thank you so much for your assistance and making it an easy process

Angelica, 14 Jul. 2022 , 09:24pm You are very much welcome, Amy! Thank you so much for chatting with me today once again, this is Angelica/Rep ID 6026957, your friendly T-Mobile expert. Thank you for stopping by here in Messaging! Have a good one! ❤️ [Read]

Amy Stafford, 14 Jul. 2022 , 09:25pm You too! Thank you!

Angelica, 14 Jul. 2022 , 09:25pm 😊 [Sent]

Angelica, 14 Jul. 2022 , 09:29pm You are more than welcome, have a great night. Bye for now! 😊 [Sent]