FBA BACK UP CASES

LOST

Hello from Amazon Selling Partner Support,

I understand that you are concerned about your lost inventory.

As per checking, the following FNSKUs are confirmed missing. Please be informed that they're already being processed for reimbursement:

LOST INVENTORY ANNOTATION LOST ANNOTATION

1. Number of SP's Intent: 1.
2. Seller intent: Lost Inventory.
3. Seller provided identifiers or documents:
4. Skill: M@, FBA
5. Research done: Followed PWF.
6. Was there a Change Integration Management (CIM) announcement: N/A
7. Applicable Paragon workflow used:

FBA & MCF FBA Inventory Lost Inventory

1. Help page link:
2. SOP link:
3. Tool link:
4. Was I able to address the SP's intent?:

DAMAGED

Hello from Amazon Selling Partner Support,

I understand that you are concerned about your damaged inventory.

As per checking, the unit was confirmed damaged. W

It was a pleasure to assist you.

PAA

Hello from Amazon Selling Partner Support,

I want to provide you an update regarding your request for a re-measurement.

Upon checking, our internal team is still reviewing and finding a resolution on your case. I will follow up with you as soon as additional information is available.

Please be informed that we are working closely with the concerned team to get a resolution.

REMOVAL ORDER

Hello from Amazon Selling Partner Support,

Thank you for your patience while we work on your concern.

I want to inform you that the reason why you were unable to proceed with the removal of the order because it was previously in "Reserve" status. Please be informed that if the inventory is in a "Reserve" or "Special" location, a removal cannot be created. If the unit is present in Reserve or Special, it cannot be picked and hence comes under unpickable category. If the unit is unpickable, the shipment cannot be processed.

Not to worry, our investigators have completed the review and you can now proceed with the removal of the order.

Removal orders may take 90 days or more to process and leave the fulfillment center. Allow an additional two weeks for the carrier to deliver, after the shipment has left the fulfillment center. If there are problems with delivery, the carrier will attempt to contact you to resolve the problem. This process cannot be expedited. The fulfillment centers process each kind of removal in the order that they are created. We cannot expedite or prioritize any removal over the others. Large scale events like natural disasters and pandemics could also cause the removals process to take longer than expected.

Note: Once our carrier has picked up your removed inventory, it will contact your designated recipient to arrange delivery. If it cannot arrange delivery, an Amazon team member will contact you to help resolve the issue.

For more information, kindly access the help page below:

Remove inventory (overview)

https://sellercentral.amazon.com/help/hub/reference/G200280650?

It was a pleasure to assist you.

EXPIRED

Hello from Amazon Selling Partner Support,

I understand that you are requesting us a bin check for ASIN B000WHPNI0 with Merchant SKU: B08G51PM4J-JJ1-000000 in order to confirm its expiry date.

Upon thorough investigation, we have determined that the product in question is already at the process of removal.

You may confirm the removal order by clicking the link below. I have also attached the ASIN in question from the removal order link provided. All details including the removal order ID, shipping to address and date submitted are shown here:

https://sellercentral.amazon.com/recoveryui/removal-order/detail?sourceRemovalOrderId=UNS0605310

Please be informed that once the product is under this status, we would be unable to process your request for a bin check and instead suggest that you wait for the product to be delivered to your address to confirm whether the product is past its expiry date.

In the case where it was proven true that the ASIN is not yet expired, you may contact us again to submit a removal order fee dispute.

For more information on removal order fees, you may use this Help Page as reference:

https://sellercentral.amazon.com/help/hub/reference/G9W7FVTLY343ZBKN

It was a pleasure to assist you.

MISMATCH ANNOTATION

1. Number of SP's Intent: 1.
2. Seller intent: Mismatch
3. Seller provided identifiers or documents:
4. Skill: M@, FBA
5. Research done: Followed PWF.
6. Was there a Change Integration Management (CIM) announcement: N/A
7. Applicable Paragon workflow used:

FBA & MCF FBA Orders FBA Returns and Refunds Post Customer-Receipt

1. Help page link:
2. SOP link:
3. Tool link:

Customer Shipment Sales

FBA Customer Returns

1. Was I able to address the SP's intent?: Transferred automatically by workflow.

PAA 2

Hello from Amazon Selling Partner Support,

I understand that you are requesting for a re-measurement.

Based on the current information provided, please be informed that I have contacted our internal team for information regarding your issue. We will definitely contact you as soon as we have an update or if any further information is required from your side. We encourage you to wait for our response and assure you that our teams are working on your request on priority.

Please be informed that we are working closely with the concerned team to resolve your concern.

PMA

Hello from Amazon Selling Partner Support,

I understand that you are concern about your removal order.

Please respond to this message with some additional information so we can address your concerns:

PAA REMOVAL ANNOTATION

1. Number of SP's Intent: 1.
2. Seller intent: Unable to process removal order.
3. Seller provided identifiers or documents:
4. Skill: M@, FBA
5. Research done: Followed PWF.
6. Was there a Change Integration Management (CIM) announcement: N/A
7. Applicable Paragon workflow used:

FBA & MCF FBA Inventory Removals/Disposals Issues

1. Help page link:
2. SOP link:
3. Tool link:
4. Was I able to address the SP's intent?:

LISTING ERROR

Hello from Amazon Selling Partner Support,

I understand that you are concerned about your ASINs that are stranded due to LISTING_ERROR.

After thorough investigation, this listing has issues with the listing attributes and may have an issue with the quality. To troubleshoot the listing, you can match or create a listing for the ASIN.

Follow these steps to match the product you want to sell to an existing product listing:

1. In Seller Central, select Catalogue, click Add Products, and then search for the product you want to sell on Amazon. The results are more accurate if you search for a product identifier such as a UPC, EAN, JAN or International Standard Book Number (ISBN).

2. If you locate the product you want to sell, do the following:

   a. Click Apply to sell.

   b. Enter your offer details in the data fields. Required fields are marked with an asterisk.

   c. Click Save.

Follow these steps to create a new product listing on Amazon:

1. In Seller Central, select Catalog, and then click Add Products.

2. Click I’m adding a product not sold on Amazon.

3. Search or browse for the category that matches the product you want to sell in, and then click Select. Choosing an accurate category can help buyers find products more easily.

4. Once you enter the required information in the fields provided, click Save and finish to complete the listing process. You can update your offer information at any time.

For more details, see help pages:

Match or create product listings one at a time

https://sellercentral.amazon.com/learn/courses?ref_=selleru_athena&courseId=a119406f-32ff-498c-8be0-5cc4d3d904af&moduleId=e3b7dfbd-bc3a-4a15-bb41-9d058b2f106d&modLanguage=English&contentType=VIDEO&category=TUTORIAL&ref=xx_SellerUniversity_xxxx_meldedSidebarSearch&mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A2KYZYCYTJ4RVD&mons_sel_persist=true&mons_sel_dc=AAAAmNTDRxY%3D&videoPlayer=airy

Resolve stranded inventory issues
https://sellercentral.amazon.com/help/hub/reference/GEYJTVJPWRYUTADQ

UNABLE TO CONVERT

UNCOMMINGLEABLE

BARCODE ISSUE

Hello from Amazon Selling Partner Support,

I understand that you are unable to convert SKU 557-TEST3 to FBA using Manufacturer barcode. Allow me to assist you on this.

Please be informed that not all products are eligible for virtual tracking and Amazon updates product eligibility periodically to ensure that we provide the best service for customers and sellers.

For a product to qualify for using manufacturer barcodes, it must have a single, scannable UPC, EAN, or ISBN barcode matching a single ASIN in the Amazon catalog.

Upon checking, The ASIN B07C9RTX6C has the following external ID that conflicts with ASIN B07CKMDS5B. No worries! In order to convert SKU 557-TEST3 to FBA, I highly suggest you to just use an Amazon barcode.

You can also visit the help page link below for more information.

Using manufacturer barcodes with FBA virtual tracking

https://sellercentral.amazon.com/help/hub/reference/G200141480

It was a pleasure to assist you.

ALT LANG ANNOTATION

ALTERNATIVE LANGUAGE ANNOTATION

Number of SP's Intent: 1. Seller intent: Alternative Language Seller provided identifiers or documents: Skill: M@, FBA Research done: Followed SOP. Was there a Change Integration Management (CIM) announcement: N/A Applicable Paragon workflow used: N/A Help page link: SOP link:

Handle an Alternate Language Phone, Email, or Chat Contact

https://paragon-na.amazon.com/hz/codex/?id=GUID-953766A4-D71F-4AFF-8F96-E33D9507571A&layer=Published/US&locale=en-US

Tool link: Was I able to address the SP's intent?:

REMAP ANNOTATION

UNABLE TO CONTINUE

NO ACCESS TO PROVENANCE QUERY TOOL

1. Number of SP's Intent: 1.
2. Seller intent: Remap
3. Seller provided identifiers or documents:
4. Skill: M@, FBA
5. Research done: Followed PWF. Unable to continue, error on Provenance Query Tool

Search action failed with error: Request un-authorized due to=UNAUTHORIZED_NO_PROGRAM_MAPPING

Transferred to Internal FBA. sesu-us-fba-ecm-reg-tfr-eng@amazon.com

1. Was there a Change Integration Management (CIM) announcement: N/A
2. Applicable Paragon workflow used:

FBA & MCF Manage FBA Listings Remap listing to ASIN

1. Help page link:
2. SOP link:

Partner Transfers to Internal Associates FBA https://paragon-na.amazon.com/hz/codex/?id=GRJZZVE7BJPGGCAV&layer=Published/US&locale=en-US

1. Tool link:

Provenance Query Tool https://prod-na.dic.authenticity.compliance.amazon.dev/

1. Was I able to address the SP's intent?: Transferred to Internal FBA. sesu-us-fba-ecm-reg-tfr-eng@amazon.com

PMA SAMPLE EMAIL

Hello from Amazon Selling Partner Support,

Please respond to this message with some additional information so we can address your concerns:

• The problem described in detail, including the exact text of any error messages and whether those messages appear in the browser window or in a separate pop-up window

• The page URL where the error occurred

Thank you.

DISTRIBUTOR DAMAGED ANNOTATION DISTRIBUTOR_DAMAGED ANNOTATION

1. Number of SP's Intent: 1.
2. Seller intent: Distributor_Damaged. SP is requesting for reimbursement.
3. Seller provided identifiers or documents:

Shipment ID: FBA181MTYF96 FNSKU: X003ERI9TV Quantity: -1

1. Skill: M@, FBA

2. Research done: Followed SOP, no access on tool, transferred to internal FBA. sesu-us-fba-ecm-reg-tfr-eng@amazon.com

3. Was there a Change Integration Management (CIM) announcement: N/A

4. Applicable Paragon workflow used: N/A

5. Help page link:

6. SOP link:

Research an FBA Inbound Carrier Damage Case https://paragon-na.amazon.com/hz/codex/?id=GUID-0ADE749F-D304-4157-AE05-133A7000DAD0&layer=Published/US&locale=en-US

Handle a Contact Related to Inbound Distributor Damaged Units https://paragon-na.amazon.com/hz/codex?id=GP8QSMY36YJLYWLJ

Find the Removal Order Details in Removal Console Tool https://paragon-na.amazon.com/hz/codex?id=GTLQDWMHB7KKAMKQ NO ACCESS IN REMOVAL CONSOLE TOOL - https://fba-removal-console-na.amazon.com/searchRemovalOrder

----------> Oops! You're unauthorized! Message You do not have permission to visit this tool. Please apply to be a member of FBARemovalConsoleUser group. You can find related permission groups from home page and request access in self-service way.

Partner Transfers to Internal Associates FBA https://paragon-na.amazon.com/hz/codex/?id=GRJZZVE7BJPGGCAV&layer=Published/US&locale=en-US sesu-us-fba-ecm-reg-tfr-eng@amazon.com

1. Tool link:
2. Was I able to address the SP's intent?:

SHIPMENT ISSUES CA SHIPMENT NOT YET RECEIVED CA ILAC SOP ANNOTATION

1. Number of SP's Intent: 1.
2. Seller intent: Shipment status still showing "Shipped" and "In transit" and not received. It's been more that 6 months.
3. Seller provided identifiers or documents:
4. Skill: M@, FBA
5. Research done: Followed PWF and directed me to SOP. Transferred to sesu-ca-fba-ecm-reg-std-cnen-ilac@amazon.ca Total missing value; 474.33CAD
6. Was there a Change Integration Management (CIM) announcement: N/A
7. Applicable Paragon workflow used:

FBA & MCF Shipping to Amazon Shipment Working/Closed Status Issues

1. Help page link:
2. SOP link:

Handle an ILAC Contact https://paragon-na.amazon.com/hz/codex/?id=G9G3UNTJN3ZSJJ4H&layer=Published/CA&locale=en-US

Transfer Guidelines for Inventory Lost Andon Cord Cases https://paragon-na.amazon.com/hz/codex?id=GUID-6AE0018D-8F40-4B7E-86DA-73FC9DDD3B97&layer=TR&locale=en-US

Transfer Queues for Inventory Lost Andon Cord Cases https://paragon-na.amazon.com/hz/codex?id=GTHKJQXW3NX4YEE3

1. Tool link:

https://paragon-na.amazon.com/ilac/view-ilac-report?shipmentId=FBA17N85FW8D&caseID=15498561881

1. Was I able to address the SP's intent?:

EXPEDITE PROCESS

Hello from Amazon Selling Partner Support,

While I understand the urgency and importance of timely completion, the current workflow and resources allocated limit our ability to expedite the process further. We are committed to ensuring thoroughness and accuracy in each step, which can sometimes extend the duration.

Please be informed that we're diligently working within the existing framework to streamline processes wherever possible. However, at this juncture, expediting isn't feasible without compromising quality.

EXPEDITE PROCESS 2

Hello from Amazon Selling Partner Support,

I understand that you are requesting to flip the status of your shipment.

Please be informed that we are unable to change the status of shipments. The shipment status will update as the shipment goes from creation to closing (the Shipment events tab will provide tracking updates on your shipment). Changing the status of a shipment will not get your inventory received at the fulfillment center.

Shipment status changes may create receiving issues. If you cancel or delete a shipment, note that the shipment is no longer expected at the fulfillment center and should not be sent in.

While I understand the urgency and importance of timely completion, the current workflow and resources allocated limit our ability to expedite the process further. We are committed to ensuring thoroughness and accuracy in each step, which can sometimes extend the duration.

Please be informed that we're diligently working within the existing framework to streamline processes wherever possible. However, at this juncture, expediting isn't feasible without compromising quality.

For further information, see Deleted, misrouted and incomplete shipments: https://sellercentral.amazon.com/gp/help/GLMEBQLNBY97ANYY

Hello from Amazon Selling Partner Support,

I understand that you are requesting to expedite the process of your submitted documents.

While I understand the urgency and importance of timely completion, the current workflow and resources allocated limit our ability to expedite the process further. We are committed to ensuring thoroughness and accuracy in each step, which can sometimes extend the duration.

Please be informed that we're diligently working within the existing framework to streamline processes wherever possible. However, at this juncture, expediting isn't feasible without compromising quality.

It was a pleasure to assist you.

ASIN REINSTATEMENT INTELLECTUAL PROPERTY brand_protection_asin_reinstate_successful

Hello from Amazon Selling Partner Support,

Thank you for patiently waiting while we work on your concern. Congratulations! I'm glad to inform you that we've reinstated your product listing for [INSERT ASIN].

Please update the price and quantity to finish the reinstatement process.

To update your product attributes, follow these steps: 1. Go to "Inventory" and click "Manage all inventory." 2. Click "Edit" next to the product that you want to fix. A new window will open with the product details page. 3. Go the appropriate tab to change the specific product attributes. 4. Edit, and then click "Save and finish."

Once you've updated the product attributes, your product will be active within 24 hours.

It was pleasure to assist you.

PAA 3 UPDATE

Hello from Amazon Selling Partner Support,

I understand that you are requesting for an update regarding your concern about the re-measurement.

Upon checking, our internal team is still reviewing and finding a resolution on your case. While I don’t currently have an update, I will follow up with you as soon as additional information is available.

Please be informed that we're diligently working within the existing framework to streamline processes wherever possible. However, at this juncture, expediting isn't feasible without compromising quality.

60 days annotation

1. Number of SP's Intent: 1.

2. Seller intent: SP is requesting to investigate the warehouse transfer-out event(s) that have not been received, exceeding the 60-day window.

3. Seller provided identifiers or documents: 02/04/2024 X003YHRZJV WhseTransfers -12 FWA4 SELLABLE US

4. Skill: M@, FBA

5. Research done: Followed SOP. Not trained to handle. Transferred to FFT. sesu-us-fba-ecm-reg-std-eng-fft@amazon.com

6. Was there a Change Integration Management (CIM) announcement: N/A

7. Applicable Paragon workflow used: N/A

8. Help page link:

9. SOP link:

Handle a Seller Claim for Reimbursement for Inventory Discrepancy or Reconciliation https://paragon-na.amazon.com/hz/codex?id=G9W425HAGXXQHZ86

1. Tool link:
2. Was I able to address the SP's intent?:

RECALL

Hello from Amazon Selling Partner Support,

I understand that you want to reinstate the ASIN B06XVZ6Y4T that has been recalled and removed from the website.

Please be informed that products are recalled when consumers, regulators or manufacturers discover safety issues or defects or possible problems that pose a risk to consumers. Recalls are issued to protect the public, and the entire line of products or a certain batch that has problems are removed from the market.

To reinstate the ASIN, kindly file a reinstatement request directly to our internal team through seller central Account health dashboard https://sellercentral.amazon.co.uk/performance/account/health/product-policies?t=safe and submit the following information:

1. Declaration of Conformity or Letter of compliance
2. Test Reports
3. Manuals
4. Images of the product(s) and packaging that must show Mandatory European Markings, such as be six sided and be genuine.

For more information, kindly see help page:

Recalls & Product Safety https://sellercentral.amazon.com/help/hub/reference/GXMGGPL6LC4CVXHT

It was a pleasure to assist you.

ELABORATE PMA

Hello from Amazon Selling Partner Support,

I understand that you are requesting us to investigate the issue on your account health.

Can you please elaborate what your concern is so I can further investigate and provide you an accurate resolution? I believe a more detailed explanation would be beneficial in helping me grasp the intricacies and implications involved.

NO SALES INCREASE SALES

To help further increase your sales, you can make use of fee discounts, offer gift options, and upload a video to the detail pages of your product.

By using fee discounts, you can offer popular products at more competitive prices. There are three types of fee discounts that you can choose from: price-related, selection-related, and Prime-related. Gift options, on the other hand, enable you to offer buyers gift-wrapping, gift messaging, or both. Lastly, adding a video to the detail page of your product might increase your sales up to 9.7%.

Before buyers make a purchasing decision, they want to see products in action to better understand how their features work

DEFECT FOUND BIN CHECK

Hello from Amazon Selling Partner Support,

I want to provide you an update regarding your request for bin check for ASIN B0CW5Z5ZJZ.

After a thorough investigation, we found out that the unit on hand is different from the one that is on the detail page. Kindly check attached photos from our fulfillment center.

It was a pleasure to assist you.

DELAY SHIPMENT ANNOTATION TRANSFER TO INTERNAL FBA

1. Number of SP's Intent: 1.
2. Seller intent: Delay shipment of package.
3. Seller provided identifiers or documents:

Latest Ship Date: Wednesday, June 19, 2024 Latest Delivery Date: Monday, June 24, 2024

Order ID: S01-4385412-5762860

1. Skill: M@, FBA
2. Research done: Followed SOP provided by PWF. No access, transfer to Internal FBA. sesu-us-fba-ecm-reg-tfr-eng@amazon.com

Access to page is denied. Please refer to this link for information about requesting SI console access.

1. Was there a Change Integration Management (CIM) announcement: N/A
2. Applicable Paragon workflow used: N/A
3. Help page link:
4. SOP link:

Multichannel Fulfillment and Global Supply Chain Program Orders FAQ https://paragon-na.amazon.com/hz/codex/?id=GPLPMZL5AUL6HBNJ&layer=US&referrer=Paramount

Investigate a Multi Channel Fulfillment Order Stuck in Planning or Processing https://paragon-na.amazon.com/hz/codex?id=GRT27FW7N9HSR2LH

Investigate Multichannel Fulfillment Order Details in Shipment Injection Console https://paragon-na.amazon.com/hz/codex?id=GZSES2DWUCRBKQDJ

Partner Transfers to Internal Associates FBA https://paragon-na.amazon.com/hz/codex/?id=GRJZZVE7BJPGGCAV&layer=Published/US&locale=en-US

1. Tool link:

Shipment Injection Console https://shipment-injection-na.amazon.com/console/mfostat?criterionProperty=amazonOrderId&criterionValue=S01-4385412-5762860&criterionMerchantCustomerId=

Access to page is denied. Please refer to this link for information about requesting SI console access.

1. Was I able to address the SP's intent?:

DAMAGED TRANSFER TO FFT DAMAGED TRANSFER TO FFT

1. Number of SP's Intent: 1.
2. Seller intent:
3. Seller provided identifiers or documents:

FNSKU X002AT52GH 20055605919800

1. Skill: M@, FBA
2. Research done: Followed PWF and got directed to SOP. Unable to continue, not trained to handle. Transferred to FFT. sesu-us-fba-ecm-reg-std-eng-fft@amazon.com
3. Was there a Change Integration Management (CIM) announcement: N/A
4. Applicable Paragon workflow used: N/A
5. Help page link:
6. SOP link:

Handle a Seller Reimbursement Claim for Inventory Damaged in an Amazon Warehouse https://paragon-na.amazon.com/hz/codex/?id=G8QJS9N2TC6QUWJ7&layer=Published/US&locale=en-US

Handle a Contact about FBA Reimbursement Request that Requires Manual Validation https://paragon-na.amazon.com/hz/codex/?id=G7BRCFYAGZHLM725&layer=Published/US&locale=en-US

1. Tool link:

INVENTORY LEDGER

1. Was I able to address the SP's intent?:

UNABLE TO CONDUCT A BIN CHECK BLURB UNABLE TO BIN CHECK

Hello from Amazon Selling Partner Support,

I understand that you are requesting an inventory check for ASIN B09DFFNB2X.

Please be advised that we are only able to perform a bin check for the following reasons:

1. Verify the expiration date of units that were marked as expired.

2. A buyer stated that they had an issue with the item they received (wrong color, type, etc.). (Applicable for FBA returned orders)

3. To investigate labeling or prep issues for a FNSKU set to Amazon labeling or prep service.

Note: Once products have arrived at our fulfillment centers, we monitor their condition to protect our customers from receiving products that are defective or customer damage.

For future reference, you may visit the help pages provided below:

FBA customer returns policy https://sellercentral.amazon.com/help/hub/reference/200379860

Remove inventory from a fulfillment center https://sellercentral.amazon.com/help/hub/reference/G201436560

HOW TO MEASURE

Hello from Amazon Selling Partner Support,

I understand that you want to know why the FNSKUs X001RRENHT, X001RREGML and X001RRTFNV have different dimensions even if the products are the same. You also requesting for images of the products.

Please be informed that Amazon uses a variety of sensors instrumented throughout fulfillment centers to capture item measurements. The measurement sensors will capture your item packaging edge-to-edge, including loose material, such as plastic bags, or loose parts, such as handles.

The measurement sensors that capture dimensions in our fulfilment centers will evaluate packaging edge-to-edge, including loose polybag and protruding handles.

To minimize the dimensions of deformable packaging, ensure that the packaging does not exhibit loose material by using methods such as tight-fitting or vacuum-sealed poly bags, or taped flaps, so that the dimensions of the same item packages are as similar to each other as possible.

For more information on how to determine item package dimensions, kindly refer to help page:

Understanding item package weight and dimensions https://sellercentral.amazon.com/help/hub/reference/G6WAEPTECPT2JUH3?

It was a pleasure to assist you.

Unused shipping label FBA

Issue: Seller cancelled the shipment and asking for reimbursement.

Resolution:

1. Run PWF FBA & MCF > Shipping to Amazon > Shipment Working/Closed Status Issues.
2. In Seller intent select Refund for unused shipping labels.
3. Put the shipment ID then click Continue.
4. Put the creation date, and what is the shipping method used by the seller
5. Answer the question if the seller used a partnered carrier or no.
6. To answer the question: Can the shipment charges be voided? Since we do not have access to shipment summary in seller central, base your answer on the shipment creation date. a.) If the creation date is current (example. 7/1/2024) Click Yes in the PWF and continue the WF. b.) If the creation date is past the reimbursement request (example. seller created the shipment on 6/28/2024 and the seller requested a reimbursement on 7/1/2024) Click No from the PWF then declined the reimbursement.

To decline the request, you can use the help page Send to Amazon: Change or cancel your shipment https://sellercentral.amazon.com/help/hub/reference/GP29SYECJZGJ9XMR. Based on the help page, for small parcel shipments, after you have confirmed your shipping selections and accepted the charges, you have 24 hours to void Amazon partnered carrier charges and get a full refund. After that time, voiding will cancel all the shipments that you have created, but you will not be able to void the shipping charges. While for pallet shipments, after you have confirmed your shipping selections and accepted the charges, you have one hour to void Amazon partnered carrier charges and get a full refund. After that time, voiding will cancel all shipments that you have created, but you will not be able to void the shipping charges.

STAGING

Hello from Amazon Selling Partner Support,

I understand that you have concerns regarding the searchability of your ASINs.

Upon further investigation, please be informed that your account is still in staging status, due to this we're unable to further investigate the problem and we have limited access to your account.

I kindly suggest you to go to your seller central account, then select the account health dashboard to fix your account.

It was a pleasure to assist you.

GATED HOW TO APPLY REQUIRES APPROVAL TO SELL

Hello from Amazon Selling Partner Support,

I understand that you have concerns regarding ASIN: B00NFUIR8Y.

As per checking, the listing faces restrictions. Please be informed that to protect customers and maintain their trust, we place selling restrictions on certain products. We may place restrictions to ensure that products sold in our store are safe, authentic, or meet local and regional regulations.

As our catalog grows, we continuously make new determinations for which products should be restricted based on a number of factors. Even if you were selling your product before, you may be subject to new restrictions for the following reasons:

-We have placed new restrictions on existing products that either require you to qualify or that we’re not accepting the applications currently.

-You have received a performance notification related to your product and are required to provide additional information before you can sell it again.

No worries, this rules are subject to change throughout the year which means selling restrictions may change over time.

To apply to list a product that already exists in Amazon’s catalog and requires approval, follow these steps:

1. From the Seller Central Home page, click on Catalog menu and select Add a Product.

2. Search for the item you want to sell.

3. In the search results, click the Show limitations link next to the item.

4. Click the Apply to sell button to begin the application process.

For more information, please see help pages:

Categories and products that require approval
https://sellercentral.amazon.com/help/hub/reference/G200333160

It was a pleasure to assist you.

ERROR 5461 PAA

Hello from Amazon Selling Partner Support,

I understand that you are experiencing issues in adding a product.

Based on the current information provided, please be informed that I have contacted our internal team for information regarding your issue. We will definitely contact you as soon as we have an update or if any further information is required from your side. We encourage you to wait for our response and assure you that our teams are working on your request on priority.

It was a pleasure to assist you today.

W&D Annotation Weight and Dimension Weights and Dimensions Unable to continue

1. Number of SP's Intent: 1.
2. Seller intent: Re-measurement.
3. Seller provided identifiers or documents:
4. Skill: M@, FBA
5. Research done: Unable to continue. Re-ran workflow. PAA
6. Was there a Change Integration Management (CIM) announcement: N/A
7. Applicable Paragon workflow used:

FBA & MCF Manage FBA Listings FBA Product Weights and Dimensions

1. Help page link:
2. SOP link:
3. Tool link:
4. Was I able to address the SP's intent?:

Hello from Amazon Selling Partner Support,

I understand that you are requesting for a full bin check.

Please be informed that Amazon may provide bin checks if the request relates to: • An order where the buyer stated they had an issue with the item they received, for example, wrong color or type • Moving inventory to a different ASIN or FNSKU • Investigating labeling or prep issues for an FNSKU set to Amazon labeling or prep service

Additionally, while there are several scenarios Amazon does not perform a bin check for, below are the 3 most common ineligible scenarios as per Amazon policy: • Customer damaged inventory • Defective inventory • Quarantined inventory

MISC ANNOTATION UNTRACEABLE CHARGE

1. Number of SP's Intent: 1.
2. Seller intent: Untraceable charge.
3. Seller provided identifiers or documents:
4. Skill: M@, FBA
5. Research done: Followed SOP. Transferred to merchant-credit-transfer@amazon.com

You have followed all the research steps in this SOP but you were unable to determine the reason for the charge.

1. Was there a Change Integration Management (CIM) announcement: N/A
2. Applicable Paragon workflow used: N/A
3. Help page link:
4. SOP link:

Research Other Transaction or Misc Adjustment https://paragon-na.amazon.com/hz/codex/?id=GUID-714AD816-092F-4BF1-B901-FF53A1E36C20&layer=Published/US&locale=en-US

1. Tool link:
2. Was I able to address the SP's intent?:

BIN CHECK ANNOTATION

1. Number of SP's Intent: 1.
2. Seller intent: Bin Check
3. Seller provided identifiers or documents:
4. Skill: M@, FBA
5. Research done:
6. Was there a Change Integration Management (CIM) announcement: N/A
7. Applicable Paragon workflow used: N/A
8. Help page link:
9. SOP link:

Bin Check FAQ https://paragon-na.amazon.com/hz/codex/?id=GJ8RTMCB4QRA46F5&layer=Published/US&locale=en-US

1. Tool link:
2. Was I able to address the SP's intent?:

NO DEFECT FOUND

Hello from Amazon Selling Partner Support,

I want to provide you an update regarding your request for an investigation on ASIN B0080G8Q2U.

This email is to inform you that our internal team has completed their investigation and found out that ASIN B0080G8Q2U matches the catalog details.

Please see attached photos provided by our internal team for your reference.

For more information about FBA Inventory: https://sellercentral.amazon.com/gp/help/G201074410

CONTACT DRIVERS FROM ATE KIM

US M@

Prime deal (Suppressed)

Hello from Amazon Selling Partner Support,

I understand that you are having trouble creating prime exclusive discount for your listings due to the error you encountered; error "Suppressed. Discount overlap".

Please be informed that the Prime Exclusive Discount for the product has been temporarily removed. At the time of submission and even after submission, we periodically check whether products on which a discount is offered meet or continue to meet the eligibility criteria. Suppression of a discount indicates that your product has stopped fulfilling one or more of the eligibility criteria for Prime Exclusive Discount.

Nevertheless, the Prime Exclusive Discount for your product will be automatically reactivated if a later check finds that your suppressed product meets eligibility criteria again. You can separately edit the details of the product to fix any issue that has triggered suppression.

For more details, refer to help page: Prime Exclusive Discount FAQ https://sellercentral.amazon.com/help/hub/reference/GPXVNNG52W63SFGK?

Spoof email

Hello from Amazon Selling Partner Support,

I understand that you received a message that your subscription for Amazon FBA is soon to expire.

After a thorough investigation, the notifications are not shown or sent through your Performance notification or in buyer-seller messaging, which only means that the email or message your received may not from Amazon.

Kindly take note that FBA has no expiration dates nor do not have time span. You can only be opt out from FBA if you will convert your listings to FBM.

You can identify an email if it is from Amazon by checking the return address: Genuine emails from Amazon always will come from an address ending in "@amazon.com." Check the email's header information. If the "received from," "reply to," or "return path" for the email does not come from "@amazon.com," it is not from Amazon. Most email programs let you examine the source of the email. The method you use to check the header information varies depending upon the email program you use. The following are some examples of fraudulent return addresses: -seller-performance@payments-amazon.com -amazon-security@hotmail.com -amazon-payments@msn.com

To protect yourself from responding to these emails, you can follow some simple rules:

1. Know what Amazon won't ask in email: Amazon will not ask you for the following information in an email communication: -Your bank account information, credit card number, PIN number, or credit card security code (including "updates" to any of the above) -Your mother's maiden name or other information to identify you, such as your birth city or your favorite pet's name -Your Amazon or Seller Central account password
2. Review the email for grammatical or typographical errors: Watch for poor grammar or typographical errors. Many phishing emails are translated from other languages or are sent without being proof-read.
3. Check the website address: Some phishers set up spoofed websites that contain the word "amazon" somewhere in the URL. Genuine Amazon websites always end with ".amazon.com", "amazonsellerservices.com" or "sellercentral.amazon.com." We will never use a combination such as "security-amazon.com" or "amazon.com.biz."
4. When in doubt, go directly to Amazon or the Seller Central website: Some phishing emails include a link that looks as though it will take you to your Amazon account, but it is really a shortened link to a completely different website. If you hover over the link with your mouse when viewing the message in your email client, you often can see the underlying false website address, either as a pop-up or as information in the browser status bar.

The best way to ensure that you do not respond to a phishing email is to always go directly to your seller account to review or make any changes to the account. When in doubt, do not click on a link in an email.

-Do not unsubscribe: Never follow instructions contained in a forged email that claim to provide a method for unsubscribing. Many spammers use these unsubscribe processes to create a list of valid, working email addresses. -Use the features in Seller Central to track your orders: The Sold, Ship Now email notification is a useful tool. However, you can find the most accurate and up-to-date information for your orders using the Manage Orders feature in your seller account. -If an offer sounds too good to be true, it probably is: Sometimes phisher emails will offer you deals, such as a discount or a free item, in return for completing a simple task, (for example, signing in to your seller account). We recommend that you never sign in to your seller account by clicking on a link embedded in email.

As part of our ongoing commitment to stop spoofing, you can help us investigate spoofed emails. It will be so much appreciated if you'll send us the original spoofed email, with the complete header information, using our report phishing form https://www.amazon.com/hz/contact-us/foresight/hubgateway.

For more details, see: Identifying false (spoofed) e-mails https://sellercentral.amazon.de/help/hub/reference/G32261

Deal (Amazon cancelled)

Hello from Amazon Selling Partner Support,

I understand that your SKUs are not eligible due to Amazon internal policies.

After thorough investigation, the deal was cancelled by Amazon. Amazon is subject to cancel any deals without notification if they violate Amazon’s policy.

Please be informed that we strive to offer customers new Deals every day. In order to achieve this, Lightning Deals cannot run on the same ASIN within a 7-day period while Best Deals cannot run on the same ASIN within seven days. Amazon may cancel any Deal without notification if it does not meet these criteria.

For more information, see help pages: Monitor Deals https://sellercentral.amazon.com/help/hub/reference/G202111570

Create a Deal https://sellercentral.amazon.com/help/hub/reference/G202111550?

US/UK FBA

Shipment status (Shipped)

Hello from Amazon Selling Partner Support,

I understand that you are having issues with the shipment FBA15GJJG9CJ that was shows delivered but not yet available.

Upon thorough investigation, your shipment status for Shipment ID: FBA15GJJG9CJ is SHIPPED. This means that the carrier has picked up your shipment, or you have dropped it off with the carrier.

Please be informed that the marked as shipped button has been removed because we now use tracking information to accurately update your shipment status. If you’re using an Amazon-partnered carrier, your shipment status updates to Shipped when the carrier picks it up.

Upon checking, it is found that you have used DEUTSCHE POST DHL (Non-partnered) carrier for this shipment.

Kindly take note that if you're using a non-partnered carrier, your shipment status updates to Shipped once you’ve entered valid tracking information in the Track shipment tab of the Shipment summary page or the Tracking details step of the Send to Amazon workflow.

If your carrier tracking information says "Delivered", it implies that our fulfilment centres have your shipment. However, it can take 5-10 days after the shipment is received to begin processing and only then will your shipment status change.

During peak season, our fulfilment centres will process shipments as soon as possible after the shipment arrival, but it may take longer due to higher volume than usual.

Kindly bear with us as we are unable to manually expedite the shipment receive process, and Selling Partner Support does not have further guidance.

For more information and further guidance regarding this matter, refer to: https://sellercentral.amazon.de/gp/help/201022330

HAZMAT (Battery)

Hello from Amazon Selling Partner Support,

I understand that you are having issues with the product B0C68Q3XMM that is not active in DE marketplace.

After thorough investigation, your product B0C68Q3XMM could not be classified because it may contain batteries and lack detailed information about the batteries. It is therefore currently blocked from sale and inbound shipments.

To make the product sellable, kindly download the Amazon battery exemption sheet: https://sellercentral.amazon.de/gp/fba/material-safety-data-sheet/index.html

Please make sure that all fields are completed, and that the document is dated and signed, using your full (first and last) name for the signature. Follow the guidance below:

1. Are batteries required: Select “Yes” if batteries are required for the product to work or if your product is a battery.

2. Are batteries included? Select “yes” if batteries are included with the product, or if your product is a battery.

3. Battery cell type: From the drop-down menu, select the type of battery (such as: “AA”) that your product uses.

4. Chemical composition of the battery cell: From the drop-down menu, select the battery cell (such as “Lithium-ion”) that your product uses.

5. Number of batteries included: Enter the number of batteries, including spare batteries.

6. Battery weight: Enter the battery weight in grams.

7. Lithium battery packaging: If your product contains a lithium battery, a lithium battery is included with your product, or your product is a lithium battery, include the following information about the packaging: a. Select “Batteries in the device” if the battery item with the battery is built inside the item. b. Select “Batteries are included in the device” if the battery is included but not built-in. c. Select “Batteries only” if the product is a single battery or comes with an item that is not powered by the battery.

8. Lithium battery energy content: If a lithium battery is included with your product or if your product is a lithium battery, enter the battery's energy content in watt hours (Wh). This information can be found on the battery label.

9. Lithium battery voltage: If a lithium battery is included with your product or if your product is a lithium battery, enter the voltage (V). This information can be found on the battery label.

Then complete the document and upload it through this page: https://sellercentral.amazon.de/gp/fba/material-safety-data-sheet/index.html

Take note that the review usually takes 4 working days. Until the review process is complete, the product will remain unfulfillable. You will receive a notification by e-mail.

For more information, visit: Required information for products regulated as dangerous goods https://sellercentral.amazon.de/gp/help/201371860

Dangerous goods identification guide
https://sellercentral.amazon.de/gp/help/201003400

For more information about the FBA dangerous goods check or to check the classification status of your ASIN for Fulfilment by Amazon, visit: https://sellercentral.amazon.de/gp/help/G201749580

Removal (Opt out to automatic disposal)

Hello from Amazon Selling Partner Support,

I understand that you want to know why the listings are being disposed without your permission and you want to opt out from it.

When inventory in an Amazon fulfilment centre is not in sellable condition, its status changes to Unfulfillable and it is set aside. If you do not create a removal order for your unsellable inventory within 30 days after Amazon notifies you of its required removal, it is likely to be automatically disposed of.

A 30-day notice is provided in advance and as per the Amazon Services Europe Business Solutions Agreement, you must remove Fulfilment by Amazon (FBA) inventory units that are unsuitable for sale from fulfilment centres.

This may include inventory that is not in a sellable condition (for example, unfulfillable or unsellable) or that does not have an active offer on Amazon. Unsuitable units include those that are unsellable because the customer returned them in damaged condition. Check the FBA customer returns report for relevant returns to see if this is the reason your inventory is no longer sellable.

Now if you are convinced that the units are no longer sellable, you have to create a removal for the units and it will be shipped on the return address you provided. To remove your inventory from the fulfilment centre, you can choose one of the options below. -Create a removal order (go to the Create a removal order section in the help page below). -Use the Recommended Removal report (go to the Create a removal order section in the help page below). -Set up automatic removals. For more information, go to Remove inventory (overview): https://sellercentral-europe.amazon.com/help/hub/reference/G200280650. -Remove inventory in bulk by uploading an inventory file. For your reference, please see Remove inventory from a fulfilment centre: https://sellercentral-europe.amazon.com/help/hub/reference/G201436560

You have nothing to worry, you can opt out from automatic disposal with these easy steps:

1. On the Settings menu, select Fulfilment by Amazon.

2. Locate Automated fulfilable inventory settings, and then click Edit.

3. Automated fulfilable inventory settings

4. Select either Return as your removal option. -In the Email address text box, enter your preferred email address. -Provide the address and phone number for the delivery destination. Note: To avoid errors when saving information in your seller account, the full name and address fields cannot be longer than 50 characters, and the return address must be a physical street address.

5. Click Update.

This help page will help you understand more of the process: Remove inventory automatically https://sellercentral.amazon.co.uk/help/hub/reference/G200678710

REMOVAL SAMPLE ANNOTATION

1. Number of SP's Intent: 1.
2. Seller intent: Removal reimbursement. Received empty box.
3. Seller provided identifiers or documents:

Removal Order # XO7DKVPqn4 Tracking Number# 1ZA8337B0305890302 FNSKU: X003YORZ8F Number of Units Impacted: 1 Unit LPN number: LPNPMCI5289783

1. Skill: M@, FBA
2. Research done: Followed PWF.

Status Reimbursement request has been raised on ticket to FBA credit ops. Inform the seller of it.

Next Steps In Paragon: 1.Click on Email Seller Note: Ticket ID(s) is provided in blurb summary, please attach the tickets under related item section and remove the information from blurb before sending out to seller.

Review the email by selecting Review To send the email, click Submit Put the case in Pending Amazon Action (PAA) status

1. Was there a Change Integration Management (CIM) announcement: N/A
2. Applicable Paragon workflow used:

FBA & MCF FBA Inventory Removals/Disposals Issues

1. Help page link:
2. SOP link:
3. Tool link:

Inventory Ledger https://sellercentral.amazon.com/reportcentral/LEDGER_REPORT/0/%7B%22filters%22:[%22%22,%22%22,%22X003YORZ8F%22,%22DAILY%22,%22FC%22,%2284700%22,%22%22,%22%22,%22%22,%22%22,%22%22],%22pageOffset%22:1,%22searchDays%22:-1,%22startDate%22:%222024/02/06%22,%22endDate%22:%222024/02/06%22%7D

Seller Reimbursement Website https://console-na.seller-reimbursement.amazon.dev/rms/search

1. Was I able to address the SP's intent?:

REFUND OF UNUSED SHIPPING LABELS REFUND OF UNUSED SHIPPING ANNOTATION

1. Number of SP's Intent: 1.
2. Seller intent: Refund for unused shipping labels.
3. Seller provided identifiers or documents:
4. Skill: M@, FBA
5. Research done: Followed PWF. Transferred to Internal FBA. No access on tool. sesu-us-fba-ecm-reg-tfr-eng@amazon.com

 Something went wrong.

 Transaction type: INCORRECT_FEES_NON_ITEMIZED is not supported! Troubleshooting Guide Ok

1. Was there a Change Integration Management (CIM) announcement: N/A
2. Applicable Paragon workflow used:

FBA & MCF Shipping to Amazon Shipment Working/Closed Status Issues

1. Help page link:
2. SOP link:

Partner Transfers to Internal Associates FBA https://paragon-na.amazon.com/hz/codex/?id=GRJZZVE7BJPGGCAV&layer=Published/US&locale=en-US

1. Tool link:

2. Was I able to address the SP's intent?:

INACCURATE FBA FEES ANNOTATION WEIGHT AND DIMENSION ANNOTATION ENOUGH QUOTA ANNOTATION

1. Number of SP's Intent: 1.
2. Seller intent: refund for inaccurate FBA Fees
3. Seller provided identifiers or documents:
4. Skill: M@, FBA
5. Research done: Followed PWF.

Status The number of FNKSU requested is more than remaining measurements. Inform seller.

1. Was there a Change Integration Management (CIM) announcement: N/A
2. Applicable Paragon workflow used:

FBA & MCF Manage FBA Listings FBA Product Weights and Dimensions

1. Help page link:
2. SOP link:
3. Tool link:
4. Was I able to address the SP's intent?:

REMOVAL ORDER RESOLUTION FROM ATE KIM

Hi team,

Sharing ways to resolve Removal reimbursement request. Please review thoroughly.

Issue: Seller is asking reimbursement for removed units that were lost, damaged and or missing accessories. However, seller mentioned that they did not received documents like the packing slip.

1. Make sure seller provide ASIN, FNSKU, removal order ID and the tracking ID.
   • If the seller provided the mentioned information, search the information in the seller central then continue the workflow.
   • If the seller did not provide a tracking ID, set case to PMA.
   • If searching the ASIN/FNSKU resulted multiple removal orders, set case to PMA.
   • If the seller only provide an order ID and there are multiple ASINs/FNSKUs, set case to PMA.
2. Run the Atlas card FBA & MCF > FBA Inventory > Removals/Disposals Issues
3. Put the order ID
4. Select Reimbursement request as Seller Issue.
5. Select an issue to answer the PWF question "What was the specific issue with the shipment?".
6. Then put the information you gathered from Seller central.

You can use the following SOPs: US Removal and Disposal Orders Edge Cases FAQ https://paragon-na.amazon.com/hz/codex?id=GUID-0A168386-F036-47ED-BF34-A256A6F44D13

UK Handle a Removal Order Case Where the Seller has Received a Shipment Meant for a Different Recipient https://paragon-eu.amazon.com/hz/codex/?id=GRZAL7BV22U9BY9P&layer=Published/GB&locale=en-US Handle a Contact about FBA Damaged Removal Order Reimbursement https://paragon-eu.amazon.com/hz/codex/?id=GPYFRJU94PGXDDBC&layer=Published/GB&locale=en-US Handle a Contact about FBA Lost Removal Order Reimbursement https://paragon-eu.amazon.com/hz/codex/?id=GRSCYPCLY3H94GK8&layer=Published/GB&locale=en-US Handle a Contact for an FBA Short Shipment Subtype Removal Order Reimbursement https://paragon-eu.amazon.com/hz/codex/?id=GMVG4BR339SXSJV9&layer=Published/GB&locale=en-US Handle a Removal Order Case Where the Seller Is Claiming They Received an Incomplete Unit or an Empty Box https://paragon-eu.amazon.com/hz/codex/?id=GVENR24GXX4AM7D3&layer=Published/GB&locale=en-US

Reminder: You can continue the reimbursement process without the packing slip, as long as the seller provide ASIN, FNSKU, removal order ID and the tracking ID.

Let me know if you have questions.

RESERVED INVENTORY FC PROCESSING

Hello from Amazon Selling Partner Support,

I understand that you are concerned about your reserved inventory.

As per checking, your units under FC Processing status are units that have been sidelined at the fulfillment center for additional processing, such as verification of item dimensions and weight, pending investigations, or pending removal orders. For more information, go to Remove inventory (overview).

Please be informed that If the units are not sidelined and are still listed under FC processing, then these units are not required to fulfill immediate customer demand and will automatically be moved to sellable inventory based on available quantity.

Note: When inventory is being processed for transfer to another fulfillment center, those units might show up under both FC transfer and FC processing for a short amount of time. Units in FC transfer are available for sale, but cannot be eligible for Prime delivery until they are transferred to destination fulfillment centers.

Please be informed that we're diligently working within the existing framework to streamline processes wherever possible. However, at this juncture, expediting isn't feasible without compromising quality.

For more information, kindly see help pages below.

Remove inventory overview https://sellercentral.amazon.com/help/hub/reference/G200280650

Reserved Inventory report https://sellercentral.amazon.com/help/hub/reference/G201723860

RESERVED INVENTORY FC TRANSFER FC TRANSFERRING

Hello from Amazon Selling Partner Support,

I understand that you are concerned about your Reserved Inventory.

As per checking, your units under FC Transfer status are units that are being transferred from one fulfillment center to another to help place the inventory closer to customers. Units in the FC transfer status are available for customers to buy. However, customers might be shown a future ship date if no other units are available in the fulfillment centers for immediate fulfillment.

Please be informed that transfers may take up to 22 to 25 days to complete. In some cases, transfers may take longer and investigation may be required (for example, delays due to weather restrictions).

Note: When inventory is being processed for transfer to another fulfillment center, those units might show up under both FC transfer and FC processing for a short amount of time. Units in FC transfer are available for sale, but cannot be eligible for Prime delivery until they are transferred to destination fulfillment centers.

Please be informed that we're diligently working within the existing framework to streamline processes wherever possible. However, at this juncture, expediting isn't feasible without compromising quality.

For more information, kindly see help pages below.

Remove inventory overview https://sellercentral.amazon.com/help/hub/reference/G200280650

Reserved Inventory report https://sellercentral.amazon.com/help/hub/reference/G201723860

NOTES FROM ATE KIM COUPONS

Hi team,

Sharing contact driver we encountered today: Coupons.

Issue: Seller is unable to create coupon as the listing is suppressed.

1. Run the Atlas card Advertising (SSPA) > Deals > Errors with Deals.
2. Use the following SOPs Coupons FAQ https://paragon-na.amazon.com/hz/codex/?id=GUID-2AA90023-FCD6-4666-843E-F01A9ED7A22A&layer=Published/US&locale=en-US Handle a Contact about Suppressed ASINs and Errors Received on Coupons https://paragon-na.amazon.com/hz/codex?id=GUID-407B019A-CE31-4F86-AE08-511ECED084E4
3. Confirm that the status of the coupon is not failed or expired.
4. Use Diagnostic: Coupons Troubleshooting Guide tool https://csi.amazon.com/diag/Coupons_Troubleshooting_Guide?resourcePath=Coupons_Troubleshooting_Guide&diag_run_id=ec0932da-e597-45ad-80db-26fffe00de85 to troubleshoot.
5. Verify that the Diagnostics tool prompts you to cut a ticket to report the issue.

Results of coupon information lookup on Seller Central

1. "We temporarily excluded this ASIN from your coupon due to insufficient inventory." - https://paragon-na.amazon.com/hz/codex?id=GUID-E7B689A9-A34A-4AEF-B4AB-B1EF310B65A5
2. "Restricted Product: This product is identified as restricted for promotion and cannot be added to a coupon." - https://paragon-na.amazon.com/hz/codex?id=GUID-8DB8034E-040D-4E4B-832F-10E37C9AFF0F
3. "This ASIN will automatically be reactivated when the product rating passes the threshold." https://paragon-na.amazon.com/hz/codex?id=GUID-D2263842-2EC4-4AD6-8CD4-31367FADE386

If Diagnostic tool steps resolved the seller's issue (without a ticket), construct your reply to the seller based on the outcome of the tool.

Reminder: Please keep on sending contact drivers and good cases that we can share with the team. Thank you for your cooperation.

NOTES FROM ATE KIM PRIME EXCLUSIVE DISCOUNTS

Hi team,

Sharing another contact driver we encountered today: Prime Exclusive Discount FAQ

Issue: Seller is unable to create Prime exclusive discount as the listing is suppressed.

1. Run PWF Advertising (SSPA) > Deals > Errors with Deals.
2. Use the SOP Prime Exclusive Discount FAQ https://paragon-na.amazon.com/hz/codex/?id=GG2ZAE4YZ6U5HTG2&layer=Published/GB&locale=en-US.

The seller encountered errors:

• "Prime Exclusive Discount cannot be applied on this item as it has been flagged per Amazon internal policies."
  • Follow the outcome from the SOP mentioned above: Talking points: a) This item has been flagged per Amazon internal policies. b.) The seller must remove it and add another product. c.) The seller can still apply a discount to this product on non-event days (i.e. any day other than Prime Day, Black Friday, or Cyber Monday). d.) Submit an Issue with a Ticket or SIM That Requires Monitoring if the seller wants to appeal: Internal Associates: 8da08de2-2f1b-43d6-8f0b-6c9056663df4 Partner Associates: 8da08de2-2f1b-43d6-8f0b-6c9056663df4 e.) Construct your reply to the seller based on the outcome of the ticket. f.) Reason code: Products and inventory > Prime Pricing

Remember to provide the talking points first before creating a ticket.

• "Products got suppressed"

  • Follow the Help page Prime Exclusive Discount FAQ https://sellercentral.amazon.com/help/hub/reference/GPXVNNG52W63SFGK

• If the seller is unable to edit the price because their product's pricing schedule forbids this promotion and/or facing a Price management error, provide the talking points below: -The pricing of this SKU is likely managed by Automated/Dynamic Pricing.

  • If the seller wants to reactivate the product in Prime Exclusive Discounts, the seller should remove the product from Automated Pricing and try to edit again by following the below steps: a.) Remove the SKU from automated pricing b.) Change the regular price of the SKU (even though the seller wants to keep the same regular price, they should resubmit the regular price).

• If the seller encountered any of the following,

  • "Price threshold error."
  • "Invalid. Discount overlap."
  • " My discount meets all eligibility criteria. It is still suppressed, invalid, or not visible."
  • "The seller’s concern isn’t covered in the FAQ or help page." Transfer the case to Internal FBA Partner Transfers to Internal Associates FBA https://paragon-na.amazon.com/hz/codex?id=GRJZZVE7BJPGGCAV For those who are not trained FBA, you can transfer the case to FBA.

Let me know if you have questions.

PENDING PAYMENTS 21 DAYS

Hello from Amazon Selling Partner Support,

I understand that you are concerned about the awaiting payment status on your orders.

As per checking, please be informed that an order with a status of Pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.

For more information, see help page:

Pending Orders https://sellercentral.amazon.com/help/hub/reference/G40571?

BIN CHECK FOR EXPIRED UNITS --- FROM ATE KIM

Hi team,

Sharing way to handle Bin check requests for expired units. Please review.

Issue: Product doesn’t have an expiry date. Why is the product marked as expired. What happens if the expired products are not removed from the FC? How many days till the expired units must be removed from the FC?

1. Run PWF FBA > FBA Inventory > Expired Products Inventory
2. Put the Item Identifier
3. Select Expired to answer the question What is the product disposition? if you saw in seller central that the units are expired.
4. Check if there are previous tickets created.
   • If NO, Put the information needed to cut a ticket.
   • If YES, provide the ticket's resolution.

• Here are the scenarios when we can transfer the case to Partner Transfers to Internal Associates FBA https://paragon-eu.amazon.com/hz/codex/?id=GRJZZVE7BJPGGCAV&layer=Published/GB&locale=en-US

1. If you have to cut bin checks to multiple FCs and the PWF rerouted you to tcorp https://t.corp.amazon.com/ that we don't have access to.

2. If information to tools do not synced.

   • PWF gave reserved inventory but there are expired units in FNSKU lookup.
   • PWF read expired units but there are no expired units in FNSKU lookup.
   • There are expired units in ledger and in MYI but no expired units in PWF and FNSKU lookup.

Remember that we are unable to create bin checks directly to FNSKU lookup and we should always create these tickets through PWF.

I have raised this to our quality team and for now, we do not have other workarounds et. I will keep you posted.

Let me know if you have questions.

REFUND FOR UNUSED SHIPPING LABELS TRANSFER

1. Number of SP's Intent: 1.
2. Seller intent: SP is requesting refund for the unused shipping labels.
3. Seller provided identifiers or documents:
4. Skill: M@, FBA
5. Research done: Followed PWF. Transferred to Internal FBA. Page unable to load. - - - sesu-us-fba-ecm-reg-tfr-eng@amazon.com  Something went wrong.

Transaction type: INCORRECT_FEES_NON_ITEMIZED is not supported!

1. Was there a Change Integration Management (CIM) announcement: N/A
2. Applicable Paragon workflow used: N/A
3. Help page link:
4. SOP link:

Partner Transfers to Internal Associates FBA - - - sesu-us-fba-ecm-reg-tfr-eng@amazon.com https://paragon-na.amazon.com/hz/codex/?id=GRJZZVE7BJPGGCAV&layer=Published/US&locale=en-US

1. Tool link:

https://paragon-na.amazon.com/ilac/view-ilac-report?shipmentId=FBA1868GQLW7&caseID=15628482791 https://sellercentral.amazon.com/gp/ssof/shipping-queue.html/ref=xx_fbashipq_favb_xx#fbashipment https://www.ups.com/track?loc=en_US&requester=ST/trackdetails

1. Was I able to address the SP's intent?:

CONTACT DRIVERS FROM ATE KIHMMM

Hi team,

Please review carefully.

North American Remote Fulfillment (NARF) and Pan-European FBA

North American Remote Fulfillment (NARF)

1. What is Remote Fulfillment with FBA?

   • Remote Fulfillment with FBA lets US FBA sellers sell to customers in Brazil, Canada and/or Mexico without having to send inventory to those countries. When you enroll in the program and create offers in amazon.com.br, amazon.ca or amazon.com.mx, Amazon will use your inventory in US fulfillment centers to fulfill orders across the border directly to the customer, through Amazon Services LLC.
   • in US fulfillment centers to fulfill orders across the border directly to the customer, through Amazon Services LLC. The program offers Prime customers free shipping in Brazil (33 to 40 days), Canada (seven to 12 days), and Mexico (five to nine days). Customers, not sellers, pay applicable import duties and taxes on the items they order, taking ownership after the shipping company picks up the items from the US fulfillment center. Returns go directly back to the US and are subject to the FBA customer returns policy.
   • Orders will appear in your Brazil, Canada and/or Mexico seller account, based on where the customer bought your product.

2. What is the difference of NARF from Pan EU?

   • Remote Fulfillment with FBA is a broader program that includes NA Remote Fulfillment and EU Remote Fulfillment.
   • Program fulfillment fees apply only to sales of products on amazon.com.br,  amazon.ca, or amazon.com.mx. Standard US fulfillment fees will apply for sales on amazon.com. The referral fee will be based on the store where the customer buys the item.

3. What is Pan-European FBA?

   • Pan-European FBA helps you to sell across Amazon’s EU stores by enabling placement of your inventory closer to customers.
   • After you send your products to an EU fulfilment centre, we store your inventory across our EU fulfilment centres in the countries that you have enabled for inventory placement in order to meet anticipated customer demand. We distribute your inventory across these countries at no additional cost.

You can use SOPs North American Remote Fulfillment (NARF) FAQ https://paragon-na.amazon.com/hz/codex/?id=GHNYW9SD6RNUCV2N&layer=Published/US&locale=en-US

Pan-European FBA FAQ https://paragon-eu.amazon.com/hz/codex/?id=GUID-5116CFC0-7A7E-459F-81EE-889B28BEBE7A&layer=Published/GB&locale=en-US