EBB

🥳 🎉 😃 👍 👍 👍

PPCHGD1-broadband

PPCHGC1-TV

PPCHGT1-Landline

PPCHG1 TV bb duals

HBBM20 SOCIALA L124D11

XGSPON : HXESS15 L124D13 XGSTRAK HXESS50

Acct number + BOT or OS PPCHGD1

H50EBB+ SOCIALA L124D32 17480 TV2EBPC – stream TV2UF03 – activation code D1FLEX D2PK1 D1TVCR - flex £5 credit QSXSTV2- existing QSAQTV2 - new cx

QSXSTV2 QSAQTV2 TV2FRAC

FLEX

That's it! Your order is complete! Just a quick recap, we have renewed your package to Essential broadband plus with flex for £20 a month. The new package will be activated within a few hours if not right away.

EB PLUS

That's it! Your order is complete! 😃Just a quick recap, we have renewed your package to Essential broadband plus for £20 a month. The new package will be activated within a few hours if not right away.

EBB That's it! Your order is complete! 😃Just a quick recap, we have renewed your package to Essential broadband for £12.50 a month. The new package will be activated within a few hours if not right away.

EECC

We’ll check to see if you’re still eligible for our low-cost broadband packages every 12 months and notify you of the outcome of the eligibility check. If you are, you’ll continue to be charged £12.50 a month for Essential broadband, or £20 a month for Essential broadband plus. If you no longer receive support payments or if your eligibility check fails, the monthly price will increase to our standard pricing for each package respectively. If you simply wish to cancel your Essential broadband, just let us know via live chat.

EECC

Just click you confirm/ agree on the consent documentation.

In order to process our Social Tariff, you'd need to be receiving one of the below:

• Universal Credit • Pensions Credit • Income support • Income-based Jobseekers Allowance • Income-based Employment Support Allowance

May I know if you are receiving one of the support payment listed above?

CONSENT: You can provide your consent after the conversation has ended, however, please be aware your order cannot be despatched until the confirmation has been received. If not received within 9 days the order will be cancelled. Happy to continue?

SCREENSHOT:

Once inside the Universal credit account, head to the “Payments” section, where you can find a detailed breakdown of your monthly assessments. Please click the latest date on " View Statement by pay date" so you will see the blue color with capital letters that includes your name and address, okay?

PHOTO ATTACH:

To attach a photo to an email, you typically use the paperclip icon (or a similar attachment icon) within the email composition window.

You can then select the photo from your device, cloud storage, or even take a new one. Once selected, the photo will be attached to your email, and you can send it as usual. Alright?👍

ADDRESS:

Got that! Kindly update your address on your " Journal page" please put your moving address then send us a screenshot again for us to verify this, okay?

EBB notes:

You get fibre broadband on a rolling 30-day contract. The monthly cost is low and the contract terms are our most flexible, you can leave at any time with no exit fees.

0333- 000- 5925 - FAULTS DEPARTMENT 0345- 142 -4444 - COLLECTIONS / BILLING 0344- 809 - 0202 - O2 Department 0800-052-0640 - MOVERS DEPARTMENT 0333+000+5925 - VM CABLE Digging & Construction 0800+052+5738 - Field Support team 0800 953 9500 PIC activation team 0800-952-2277 - Retentions 0800- 052- 1734 - PIC movers 0800 064 3815 TELESALES 0800+073+1132 - QUOTA ESC 0800+064+3840 - CUST CARE 0800+052+0640 - WAYLEAVE
0800+052+0705 - MATES RATES 0800+052+7588 - WEB EXCEPTIONS TEAM 0203+706+0570 - CHF 0800 953 9500 - QUICKSTART 0345+454+5926 - CX RECOVERY TEAM

TAKE NOTE:

Since you've reached New Customer department. Regarding your concern on your account you'll need to contact our Care Team on 0345 454 1111 for them to assist you in getting better deal on your package.

No worries! I will take note of this to our chat summary so once you contact them they would easily know your concern.

Don't worry, you may call the number I provided above so our team over the phone would assist her immediately, alright?

In the meantime, would there be anything else I can assist you with aside from this?​

For any queries or help you may need in the future, please visit virginmedia.com/help. Whilst we're still connected, is there anything else that I can assist you with, XXXX?👍

🥳 🎉 😃 👍 👍 👍 😊 👍 👍