*******************RECONTRACT (reduce cost)***************
-Opening Spiel 
-Acknowledgement 
-Customer Verification
-DPA (3 random / security question)
-Offer password reset if security passed 
-Update Contact Details
-Ask O2 
-Hold 
-Offer 
-OHT Rebuttal 
-IF CUSTOMER SAYS YES Setting expectation before order processing
- SEND MANDATORIES 
-EECC 1 
-EECC 2
-Confirmation  
-Order flow is complete
- SUMMARY 24 HRS / QS 
-(IF NEEDED) Addition Script if With Service Upgrade/Downgrade 
-(IF NEEDED) Equipment Return 
- Summary & Next Bill 
-MARKETING
-Aklamio Script
-Aklamio Acknowledgement if customer agreed to share email
-Self-Care Options
-Extend Help
-Closing

*********DISCONNECTION (OTS ACCEPTED)***********
-Opening Spiel 
-Acknowledgement 
-Customer Verification
-DPA (3 random / security question)
-Offer password reset if security passed 
-Update Contact Details
-Ask 3 options 
-If customer choose 1  joining another provider proceed with step 1
-If customer choose 1 proceed with step 1
-If customer choose 1 proceed with Script 1 
-IF CUSTOMER AGREES/CONFIRMS/SAID YES proceed with Script 2 
- If customer says yes use hold script for Check offers 
-Offer package with Volt
- If customer declines proceed with OTS recap  extra charges
-(if cx has O2 user)Additional script  for Volt Bundles Disconnection
-(if cx has VM EMAIL) Additional script if customer has Virgin media, Blueyonder or NTLworld email 
- Following by equipment return 
-(if cx is not opted IN) send Marketing
-Self-Care Options
-Extend Help
-Closing 
***********DISCONNECTION (OTS OFFER DECLINED)**********
-Opening Spiel 
-Acknowledgement 
-Customer Verification
-DPA (3 random / security question)
-Offer password reset if security passed 
-Update Contact Details
-Ask 3 options 
-If customer choose 1 proceed with step 1
-If customer choose 2 proceed with NOTICE PERIOD 
-Offer package with Volt
-send summary **with payment and credit** or **with 2 payments different due dates**
-send heads up for ots 
-(if cx has O2 user)Additional script  for Volt Bundles Disconnection
-(if cx has VM EMAIL) Additional script if customer has Virgin media, Blueyonder or NTLworld email 
- Following by equipment return 
-(if cx is not opted IN) send Marketing
-Self-Care Options
-Extend Help
-Closing 
*******************************************************