FOOD PREP 1

We regret to know that there was a problem with your order, CUSTOMER. In order to avoid further instances like these in the future, we are collaborating with merchants. We appreciate you bringing this to our notice; we value your opinion.

FOOD PREP 2

Apparently, we are unable to offer refunds in situations like this since each merchant decides how an item is prepared. Please take a moment to rate the merchant in your app if you have the time. The best way to share feedback like this is to do so, as it enhances the experience for all of our users.

FOOD PREP 3

Again, I apologize that your order didn't taste as good as you had hoped for a refund or credit. We take issues like this seriously—and we use our in-app rating system to communicate directly with merchants—even though this order is not eligible for a price adjustment. Please take a moment to rate the merchant in your app if you haven't already.