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Thank u for being on hold my name is "CLAY" how can i help u} dont worry i will help u to fix your problem and for this we need to start the support session so that i can analys the exact problem. Can u tell me which phone are you using right now is that android or apple (apple/android) ok so please open your (app/play)store and type in the search box "ANYDESK" this secure app will help us to connect with each other and with the help of this I will be able to see your xbox screen and help you fix it]

{Now you will get a security alert message which I will send to your phone, we will connect as soon as you allow it.}

{can u take your phone closer to ur screen where u play the game}