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iccbs email:ztp04045 pass:MARCH10,1997***

ztp04045 MARCH10,1997***

outage:may ongoing network issue po sa area ninyo ngayon. Humihingi po kami ng pasensya sa abala na naidulot nito sa inyo. Tinatrabaho na po ito ng mga technical team namin ngayon, ongoing na ang restoration nito. Kung sakaling hindi pa rin bumalik ang service after 24 hours may matatanggap po kayong automatic bill rebate na mag rereflect on the next billing statement nyo po. Salamat. "

onsite:ang aming technical team ay pupunta sa inyong lugar upang ayusin ang inyong broadband/landline service. Ang oras ng kanilang pag-bisita ay sa pagitan ng alas 9 ng umaga at ala 6 ng hapon sa (petsa) . Ang inyong Job Order number ay (ibigay an JO#). Bago sila pupunta, kayo ay kanilang ite-text or tatawagan. Kung may pagbabago man sa petsa dahil sa hindi inaasahang kadahilanan tulad nang masamang panahon, power outage, building permits at iba pa, ipaaalam din nila ito via call or text. Panatilihin lamang bukas ang inyong linya para maipaalam ito sa inyo. Salamat po

Caller's name:
Actual customer experience:
Contact number:
Contact person:
Other details relevant to the concern:
Isolation done by Tier 1:N\A
Preferred appointment booking, if any:
Landmark: *article 7878478
herasmio.5- tp cebu

Caller's name:
Actual customer experience:
MAC address (on hand):
Modem model (on hand):
Modem serial number (on hand):
Modem LED light status:
Contact number:
Contact person:
Other details relevant to the concern:
Isolation done by Tier 1:
Preferred appointment booking, if any:
Landmark: *email:
If beyond 5PM, until what time customer is available to take call or SMS:
CSR's name:herasimo.5

acc:880716343 name:JECIEL contact:+63 956 836 5847 concern: 1st Time COMPLAINT|GOODWILL|MSF|name:JECIEL(ls) ci for req for a adjustment due to MIGRATION | as per subs: gusto ko ma adjust ang pro rated charges ko since hindi ko naman alam na may migration pala sa plan ko without informing me in (ref#49577496 |EXM19100010973) start date: 10/14/2019 05:38:55 PM completion date:10/28/2019 08:06:38 PM| subs insisted for compensation pro rata amount charges to be contested| please kindly facilitate subs adjustment request |Bill No.8 |offered 50% , 75% declined . 100% adjustment, subs accepted|used bad calculator and advised adjustment| adjustment is PHP: 725.82 (vat exclusive)| ctc:9568365847 | ctp:JECIEL | email:quintoroseahnne@yahoo.com |well verified| HERASIMO.5 TP CEBU BCC19110005049 **************************************************************** acc: 027999872 name: EDUARDO contact:+63 9952904518 concern: QBA19110005575

CTW19110001467

**************************************************************** acc:858041982 name:JANE
contact:+63 2 7799 6038 concern: 09260362477

Caller's name: ric (ls)
Actual customer experience: no internet connection & dial tone
MAC address (on hand):CC64A6798574
Modem model (on hand):DN8245W VDSL35B HUAW
Modem serial number (on hand):358997SK8007706
Modem LED light status: internet connection red light
Contact number:0965 650 1919
Contact person: Ric
Other details relevant to the concern: "1 day no internet connection at wala pong dial tone"
Isolation done by Tier 1: N/A
Preferred appointment booking, if any: TOMORROW
Landmark: Near Ellisian Homes *email:emptydarkside@gmail.com
If beyond 5PM, until what time customer is available to take call or SMS: anytime
CSR's name:herasimo.5

TCR19110045585

OFU19110013371 **************************************************************** acc:869636111 name:rona(officemate) contact:+63 288234071 concern: 9324238930

Caller's name:rona(officemate)
Actual customer experience:no internet conx
MAC address (on hand):N/A
Modem model (on hand):B315s-936 Huawei LTE
Modem serial number (on hand):H8S7S16B03011981
Modem LED light status:internet : no light
Contact number: 09974016034 and 09772151641
Contact person:jerney
Other details relevant to the concern:3 days no conx
Isolation done by Tier 1: Isolation done|no 3rd party
Preferred appointment booking, if any:11/20/2019
Landmark: near along highway malapit sa munite burger *email:maryblaire.bandoy@ga2pharmacy.com
If beyond 5PM, until what time customer is available to take call or SMS: 9:00 am-6:00pm
CSR's name:herasimo.5 **************************************************************** acc:879820524 name:dexter bathan contact:+63 9052757379 concern: DEXTER (ls)ci for reconnection|adv subs account is already Active|adv subs mpr|adv subs monitor|subs ack|icsA|no outage|herasimo.5 tp cebu QBQ19110048360 **************************************************************** acc:873504147 name:GENEVIVE
contact:+63 9772140412 concern:

**************************************************************** acc:881665834 name: paul (cousin) contact:+63 493060525 concern:

CUT ****************************************************************

acc:710579046 name:MARIEL contact:+63 234981967 concern:

Caller's name:MARIEL (LS)
Actual customer experience: NO INTERNET CONX
MAC address (on hand):N/A
Modem model (on hand): ZXHNHI08N
Modem serial number (on hand):ENRRBUHBM06253
Modem LED light status:INTERNET :GREEN
Contact number:09177991431
Contact person: MARIEL
Other details relevant to the concern:NO INTERNET CONX 1 WEEKS
Isolation done by Tier 1: Isolation done|NO 3RD PARTY
Preferred appointment booking, if any:
Landmark:NEAR LUKBAN ELEM.SCHOOL *email:MARIELTRYSTELLOTO@YAHOO.COM
If beyond 5PM, until what time customer is available to take call or SMS:ANYTIME
CSR's name:herasimo.5

**************************************************************** acc: 854724071 name:VEL (COUSIN) contact:+63 324256193 concern:

Caller's name:VEL (COUSIN)
Actual customer experience:NO INTERNET CONX
MAC address (on hand):N/A
Modem model (on hand): LG GS-5140N SWITCHAB
Modem serial number (on hand):407215769
Modem LED light status:INTENERENT:NO LIGTH
Contact number:09178555190
Contact person:VEL
Other details relevant to the concern:11/20/2019
Isolation done by Tier 1:Isolation done |NO 3RD PARTY
Preferred appointment booking, if any:9:00 TO 6:00
Landmark: COTCOT BRGY. HALL *email: saintlouisseacademy@gmail.com
If beyond 5PM, until what time customer is available to take call or SMS:
CSR's name:herasimo.5 TCR19110046299

**************************************************************** acc:897882840 name: contact:+63 9354081803 concern:

Caller's name: MERNA (DAUGTHER)
Actual customer experience: no internet conx
MAC address (on hand):N/A
Modem model (on hand):Huawei B315s-938 LTE
Modem serial number (on hand):L2H7S18A10015460
Modem LED light status: INTERNET: RED
Contact number:9354081803
Contact person:MERNA
Other details relevant to the concern:
Isolation done by Tier 1:Isolation done | NO 3RD PARTY
Preferred appointment booking, if any:11/20/2019
Landmark:CHAPEL CICHO *email:verderamerna@gmail.com
If beyond 5PM, until what time customer is available to take call or SMS: ANYTIME
CSR's name:herasimo.5 TCR19110046420

**************************************************************** Customer Information Details - ABACA, GEORGE VASQUEZ MR. A/C No : 871075955(GT) Service Id : 434410125(GT) acc: 0434410125 name:gladys contact:+63 43 441 0125 concern: amoun gladys (daughter )ci req for PTP amounting to (2134.46 ) on (11/22/2019) due to financial difficulty|advised req approved due to TD is still on (12/7/19) as per DMS |adv to call back once settle to avoid service interruption|payment posting is after 2 working days across all accredited payment channels and if done thru globe website - following business days|subs ack|icsA|no outage|herasimo.5 tp cebu QBG19110002144 **************************************************************** Customer Information Details - OCHOA, JOY FRUEL MS. A/C No : 844302470 (GT) Service Id : 277562643(GT) acc: 844302470 name:joel (brother) contact:+63 9178800791 concern: joel (brother) ci for reconnection|adv subs account is already Active|adv subs bts|adv subs monitor|subs ack|icsA|no outage|herasimo.5 tp cebu

**************************************************************** Customer Information Details - DAGUINOD, ANNIELYN NEBREJA MS. A/C No : 877513530(GT) Service Id : 1002756237(GT) acc:877513530 name:saida contact:+63 9064709683 concern:

saida (sister in law )ci for reconnection|adv subs account is already Active|adv subs mpr|adv subs monitor|subs ack|icsA|no outage|herasimo.5 tp cebu QBQ19110049162 **************************************************************** Customer Information Details - SANTIAGO, MELANIE BATONGBAKAL MS. A/C No : 834977138(GT) Service Id : 443280313(GT) acc:834977138 name: MELANIE
contact:+63 9171658845 concern:

****************************************************************

Customer Information Details - CORPUZ, MA. JOANAROSE ESPINELI MS. A/C No : 851712238(GT) Service Id : 469722040(GT) acc:0469722040 name:JOANAROSE
contact:+63 9954562117 concern:

BCC19110005288

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