I understand that this is not what your experience should have been. We don't take this matter lightly, I know I wasn't able to help as much as you expected but please know that we value you, your time, and your effort. However, upon checking here on our end, the delivery person was able to arrive at your location, and he/she was trying to contact you on the app. Because of that, we were unable to provide a refund for this order.
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