CONTACT NUMBERS REFUND/SEDGWICK- 1-877-895-1297l

CORPORATE SALES AND SERVICES COLORADO - 1-970-754-0086

RENTALS - 970-754-0033

WHISTLER BLACKCOMB - 1-800-766-0449 wbresermvation@vailresorts.com wbstudentpass@vailresorts.co

ADAPTIVE PASS - 970-754-3264 vailadaptiveprogram@vailresorts.com

EPIC MIX APP - epicmix@vailresorts.com

CAREERS/JOB SEEKERS - jobs.vailresortscareers.com

ESCALATION- comments@vailresorts.com

MILITARY VERIFICATION customerservice@sheerid.com

Australian Military - 1-970-754-0088 info@epicaustraliapass.com.au. 1300 655 822

EMPLOYEE HR / PEOPLE CONNECT- 303-404-1900

MERCHANT PASS DEPT.-970-754-3080

EPIC PASS GIFT CARD buyepicgiftcards.com

SEVEN SPRINGS 800-452-2223 866-437-1300 814-352-7777

FLEX PAY 844 257 5400

Thank you for the wait, your modified and temporary login credentials

are as follows;

Username: firstname.lastname

Password: winter

You can now sign in using this login credentials and you can opt to

change your temporary username and default password after an hour once

you successfully logged in.

RoL RELEASE OF LIABILITY

Please follow the steps below in order for you to sign your release of

liability.

Log into My Account on epicpass.com or snow.com.
Click on "My Account".
Navigate to the red box in the upper right corner Action Required.
Click Complete Release.

EPIC MIX

With regards to your inquiries. I am afraid, Epic Mix are only handled

alone by the app department. So, you can reach the app department via

email at epicmix@vailresorts.com as they are the only one who has the

information regarding the Epic Mix App function and features.

ERROR PURCHASE

If you are having trouble on checking out your purchase. You may try to

refresh your browser and clear your cache and use Google Chrome as Epic

Pass are more compatible with Chrome.

If you are getting the same error afterwards, then I suggest you to have

your purchase over the phone through our call center at (970)-754-0005

for proper assistance.

LESSONS

Lessons and other resort activities are only handled by the resort

itself as they are the only one who can access their system. So, you may

contact them directly for further assistance. May I know to which

specific resort is this for? So, I can provide you their contact number.

RENTALS

Rentals are only handled by the rentals department as they are the only

one who has the access into their system. Please do contact them

directly for bookings and reservations at 970-754-0033. (once the rental

department is back on duty)

FOR NOW:

I understand that you are inquiring with regards to rentals, this

information are only handled by our in resort team as they are the only

one who has the access into their system. May I know to which specific

resort you are planning to visit? So, I can provide you their contact

number for you to be assisted further.

RESERVATIONS

Upon checking here, you have nothing to worry about reservation as we

are not requiring it this season. Unlike the previous season, once you

have the pass, you are all good to access the resorts.

PHOTO UPLOAD

Yes, you may update your photo. However, it can only be updated in

person through our ticketing window as they are the only one who has the

tools to update Personal Identifiable Information (PII).

Since this information are classified as personal and confidential, for

security reason this information can only be changed in person through

our ticketing window at any of our own resort. You may do so on your

visit at the resort to avoid any travel inconvenience on your end.

[11/18 6:10 PM] Alyca judynette Ogdoc

PROFILE/ACCOUNT

You just need to login at Epicpass.com, once logged in, click Hi ____ on

the right top corner and select My Epic Account. From there, you will be

routed into your account profile and will be able to update your

personal informations and check your products or orders.

PASS SHIPPING

IF THE PASS WAS ALREADY SHIPPED OUT

We already started shipping passes for this 2022-2023 season. Please

know that the passes are being printed and shipped by batches as we are

having a high volume of passes being processed this season. We apologize

if there are shipping delays on your passes but rest assured you will be

able to receive your passes on your mailing address as I can see it here

that it was already shipped out. However, if you needed your pass before

it will physically arrive, you always have the option to have it printed

at the resort's ticket window.

IF THE PASS ARE STILL ON 01/01/1990 OR NOT YET PRINTED

Thank you for the wait, upon checking your account here on my end, I can

see that your Epic Pass (mentioned the type of pass) is already on queue

for printing. Once it will be printed, it will be shipped into your

mailing address and you will be notified via your email address in your

file. Once you received the email notification, then you may expect your

passes to arrived within 7 to 10 business days. However, if you needed

your pass before it will physically arrive, you always have the option

to have it printed at the resort's ticket window.

IF THE PASS WAS RELOADED

Thank you for the wait, upon checking your account here on my end, I can

see that your Epic Pass (mentioned the type of pass) was reloaded into

your previous physical pass card. Meaning it is still your active pass.

So, you will be using the same pass card for this season. However, if

you don't have it with you anymore, you always have the option to have

your pass printed at the resort's ticket window. Or we can ship you a

new one with $4.95 shipping and handling fee.

BUDDY PASS ISSUES

Buddy tickets are a flat discounted ticket that doesn't change price all

season long. Ski with a friend tickets fluctuate based on the window

price of the day. For more information, please seehttps://www.epicpass.com/benefits/swaf.aspx

Buddy and Ski with a Friend tickets can only be used at our 34 owned and

operated North American resorts. They cannot be used at any of our

partner resorts.

Buddy tickets are only offered to guests who purchased their eligible

full season ski pass prior to the 05/31 pass deadline. So, it is only a

discounted ticket that you can share with your family or friends who do

not have a season pass and wanted to access the resort.

Unfortunately, Epic Day Passes are not eligible for buddy passes. For

full list of eligible passes, you may check it here;https://www.epicpass.com/benefits/swaf.aspx?tc_1=3 and scroll down to

FAQ's and click Benefit Ticket Basics.

Pass holders must accompany their friend to the ticket window and

display their pass in order to pick-up a Ski with a Friend or Buddy

Ticket.

When you are logged in and on your account page looking at your photo,

click the "Season passes" tab just above it to the right. Scroll down to

your pass and click the + sign to expand your pass. Buddy and ski with a

friend tickets are located under "benefit tickets".

PASS UPGRADE

Yes, you can upgrade your pass anytime of the season as long as we are

still selling passes. However, please know that we are no longer

offering the $49 down payment option. So, you will be charged in full at

the current price of your new desired pass and minus the $49 down

payment on your current pass.

Ski With A Friend Tickets | Epic Season Pass

PASS REFUND

Our passes are non-refundable unless you have a reason for canceling

that is outlined under Epic Coverage. Please review our website for

qualifying reasons for a refund

here: https://www.epicpass.com/info/epic-coverage.aspx If you have an

eligible personal event that is covered by Epic Coverage, You can

initiate a refund request for personal events by calling 1-877-895-1297

or by visiting the refund request

page. https://intake.sedgwick.com/u/Vail. You may simply visit the

Epicpass.com and click benefits tab and then choose Epic Coverage then

browse to to the bottom part up until FAQ's and finally hit the 3rd

question.

Please reach out to your claim adjuster at Sedgwick to get an update. If

you do not know their direct email address, you can call Sedgwick at

1-877-895-1297.

LIFT TICKETS

Lift tickets can be purchased online

here: https://www.snow.com/planavacation/lifttickets.aspx First select

the resort, followed by dates, and age range, and options will appear.

Lift tickets are more expensive per day and have to be purchased for a

specific resort and specific date. Epic season passes and Epic Day

Passes are purchased early in the season and are non-refundable,

non-transferable, are less expensive per day, and are can be used all

season long.

Lift tickets are fully refundable, as long as they are unused. To

request a refund for lift tickets, Buddy/SWAF tickets, or on-mountain

activities (e.g., tubing, night skiing, sight-seeing), please call us at

970-754-0005 or visit the resort ticket window.

COMPLIMENTARY PASS 4 AND UNDER PASS

Kids 4 and under receive free lift access with the 4 and Under Epic

Pass. To be eligible for this pass, the child must be 4 years old or

under at the time of purchase. If the child turns 5 during the ski

season, they are still eligible for this pass. To receive this pass,

bring proof of age to any Vail Resorts owned-and-operated ticket window.

The child must be accompanied by an adult on mountain at all times.

AUTO RENEWAL

I am afraid the last day to opt out on your auto renewal was last May

15, 2022 and since then the option has been already removed from the

system. So, we can no longer cancel your auto renewal.

Your only option is to file for a claim in order for your pass to be

refunded but you need to have a qualifying event to do so. I am afraid

we do not have the option to refund the initial payment of $49 as we can

only cancel or refund within 24 hours from the day it was charged and

since the automated charges was last May, 17, 2022 the option has been

already removed from the system. So, we can no longer cancel/refund your

auto renewal's initial payment.

I will leave a note to your account as well, so that our team will be

notified on your request.

Thank you for the information _____. With regards to your inquiries. I

am afraid we do not have anymore the option to cancel nor refund the

initial payment of the passes under auto renewal. If you wanted to make

an appeal, you can do so by contacting via email our management

department at seasonpass@vailresorts.com as they are the only one who

has the authority to rectify your request.

Epic Coverage | Epic Season Pass

For Youth Pass

For the Youth/Teen Pass, must be Utah resident and Utah school student. For the Youth/ teen pass, just proof of residency! Send to Verification@vailresorts.com.

For College Pass

For the College Pass, must be attending an accredited college in Utah for the 2022/2023 school year, or be a Utah resident attending college in or outside of Utah.

Proof of residency or school/college transcript required to be shown in season pass office prior to accessing the lifts. Parent may provide Utah Driver License as proof of residency for a child or teen purchasing the Park City Youth Pass.

College Pass holders must present official college school schedule indicating student name and proof of at least 12 credit hours (undergraduate) or 6 hours (graduate) per semester for the 2022/2023 school year. Please submit an image of your credit registration to ensure the name on your pass matches the name on your registered status to verification@vailresorts.com to verify your college pass product.

Epic Coverage | Epic Season Pass

Ski With A Friend Tickets | Epic Season Pass

[4/3 8:12 AM] Jasmine Uy

Q: MEDI A HOTLISTED

A; PROOF OF ELIGIBILITY

COLLEGE PASS

As i check your account you pass is in active since you need to send a proof of documents in regards with your college pass you have to send ito verification@vailresorts.com and the documents you need to send is official college school schedule indicating student name and proof of at least 12 credit hours (undergraduate) or 6 hours (graduate).Please submit an image of your credit registration to ensure the name on your pass matches the name on your registered status to verification@vailresorts.com to verify your college pass product. please include your name/ dob/ pass number when sending an email

YOUTH PASS

As i check your account you pass is in active since you need to send a proof of documents in regards with your youth pass you have to send it to verification@vailresorts.com and the documents you need to send is just proof of residency!. please include your name/ dob/ pass number when sending an email

RELEASE OF LIABILITY (ROL)

Guest

-as I check your account you need to sign the ROL in your my epic account just go to the website directly it is epicpass.com then sign in to your epic account and once you were sign in go to my epic account just clink the hi (guest name ) so you could be routed to your my epic account after that once you are now in your profile under your name beside the Head of Household there is a small circle with an I just click it so you can now sign in to your ROL.

FRAUDULENT

if the pass was fraudulent provide the phone number or the email that was in the comment or in the hotlist

[4/3 8:39 AM] Jasmine Uy

ASK FOR:

Full name

DOB

e-mail address

QA Guidelines:

Connect 21 points

"Thank you for calling Vail Resorts my name is Adriel, how may I help

you?"

"May I put you on hold while I check on that information for you"

"Thank you for holding"

Discover 20 points

Recommend 17 points

Close 12 points

"Your feedback is important to us! We do have a short survey after this

call and we would love to hear your response. It will only take less

than a minute of your time. Should you decide to participate, please

stay on the line. Thank you and have a great day"

PASSWORD RESET

1.sign in

2.click forgot password

3.click reset password (or click enter on keyboard)

4.enter email/username associated with account

5.Guest receives email from Epic Pass no reply@i.vailresorts.com

6.let guest click reset password

7.let guest enter new password and hit submit

8.guest will receive confirmation

9.when guest clicks sign in will redirect to login page

BUDDY/SWAF TICKETS (discounted tickets after purchasing a season pass)

1.login and navigate to My Account page

2.click on the Season Passes tab

3.Scroll down to benefit tab

regardless of who's paying for ticket pass holder must enter the ff:

a.)user name and email

b.)resort to visit

c.)date to use ticket

d.)age of recipient (SWAF only)

SEND TO A BUDDY

1.pick resort and days to use then email link to a friend

2.friend uses email link to purchase tickets online

3.pickup ticket at resort (pass holder must be present)

GUESTS WILL HAVE THE OPTION OF PURCHASING 3 TICKETS PER TRANSACTION

guest unable to purchase SWAF/Buddy ticket when:

1.passholder is hotlisted

2.all tickets are used

3.pass holder tries to purchase more than 3 tickets at a time

SIGNING OF ROL (release of liability)

1.under guest name is the status of waiver (signed or unsigned)

2.must click complete release

3.click I AGREE

4.agent check guest account and click authorization button and see

active or not active eROL

EPIC COVERAGE (insurance free for all pass holder)

1.open epicpass.com

2.check epic coverage

EC Election (check under passes tab)

*Priority Days (specific dates)

*Core Season (non specific dates)

CM PROCESS & TRANSACTIONS

*reset password

*locked out

*confirm epic coverage preferences

*confirm products (open/active passes)

*confirm buddy/swaf

*viewing media details

*reloading media

*manage family members & relationship

access code = pass number

pass = media = physical card

HOTLIST REASON:

*missing ROL

*failed resort charge

*failed remaining balance payment

*missing verification

*improper conduct by the guest

[4/3 2:59 PM] Jasmine Uy