carmina.millan.mb@agentte.teletech.com Chichiminakulot20 --------------------------------------------------- CX, MX, DX | Product/Feedback Request | Incident Report Policy and Procedure (DIR, MIR, CIR) Order Resolution Tool: How to Issue Credits, Refunds and Redelivery and Cx I Pay Management I Refund Processing Time CX | Pay Management | Order Resolution Tool: How to Issue Credits, Refunds and Redelivery ---------------------------------------------------- *available information for metadata is incorrect, manually asked the customer for details of the correct account *no information for metadata is available, manually asked customer for details. ------------------------------------------------------ Summary: Actions Taken: Link(s) to relevant tools/resources: ---------------------------------------------------------