Thank you so much for your time here, and great news! I have successfully opt you out from the Rate Plan Migration. With this, you have my 100% assurance and guarantee that no changes will happen to the account's plan and bill. You can also check this from your end to make sure that it has been added: - Open the T-Mobile app, and log in. - Select Account. - Select Plan and usage details to review your current plan and feature add-ons. - Select Manage my plan to compare plans by selecting different options in the Choose this plan menu. Once you've compared plans and made your selection, choose Select plan. - Select Manage Data & Add-ons to add or remove feature add-ons on your current plan. Do you have further questions or clarifications about this? --------------------------------- FORCE MIGRATION PLANS THAT ARE INCLUDED: To share details about, we’re bringing our selected customers to updated plans that allow them to get the most from our services. I see here your plan is still under XXXXX and we understand if you do not wish to opt in for the migration changes. Please know that you will still have an option to opt out for this which we can grant if you do not want to proceed. May I know your decision to confirm this? ======== PLANS THAT ARE NOT INCLUDED: Thank you for reaching us right away to check this update. Good thing you got the right person to clear this out. Let me check the account now, I got you here! While doing it, we are always aiming for perfection here so we wanted to ensure you enjoy everything here at T-Mobile. To make sure I make the journey best with us. May I know how it is going with us in T-Mobile? ======== I appreciate you for sharing this with me and I get you on that, the migration of plans is only for selected customers but since you've got the one of our best plan here, the changes do not apply in the account. No need to opt-out since your plan is not included in the migration update. Rest assured that everything will remain in place. I hope I am able to make everything at ease for you. ======== I appreciate you for sharing this with me and I get you on that, the migration of plans is only for selected customers. When I checked the account, there's no migration notes here that will let your plan be included. Rest assured that everything will remain in place. I hope I am able to make everything at ease for you. ------------------------------------ SOC Opt-Out Process Follow the scenario below if a customer calls and states they do not want to change plans: - At the BAN level, use SOC: GRNOPTOUT prior to the customer's plan getting migrated. - At the BAN level, use SOC: SCOPTOUT if the customer has already been migrated to the new plan -------------------------------------- Is it force migration: The Rate Plan Migration is actually not forced, cx, T-Mobile is just providing a heads up that since there are features that are no longer available on the current plan, we will be moving you to the newer one which is XXX. We would love to make sure that you will still continue getting. ------------------------------------- Onset want to Opt-Oout, Eligible Plan: This is something that we can work on for you. By the way, in regard to the plan migration as for the plan migration, Here at T-Mobile, we periodically review our plans and services in an effort to provide our customers with our latest benefits and features. To do this, we are moving customers from older rate plans to our newer rate plan lineup as we’re always looking for ways to give our customers more. Some of our customers on legacy rate plans are missing out on enhanced features that are now available with our newer plans. We’re bringing these customers to updated plans that allow them to get the most from our services. Nothing to worry on this is not a forced migration as you have an option to opt out on this and I can definitely help you on that. Allow me to work this for you now. I appreciate your patience; I have successfully opted out your account for the migration. Kindly disregard the notification that you might receive in the future as I was able to work this for you today Anything for you! Thanks for being this easy to work with. I highly appreciate all of your efforts. I hope it's smooth sailing for you from here on out. We want you to love T-Mobile and always have the best customer service experiences. You're the best!