Spiels

Opening: Thank you for calling Ticketmaster, this is Carla. If we get disconnected, may I call you back on this number?

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When interacting with a Ghost Call, the following steps should be taken: Open the call with the Amelia Script on Five9.

Wait on the line for 30 seconds. After 30 seconds, begin closing the call.

After 10 Seconds - Agent Script: "Hello, are you able to hear me? I am unable to hear you."

After 20 Seconds - Agent Script: "If you are trying to speak to me, I am unable to hear you. Please check to make sure you are not muted on your device."

Call Closing: After 30 Seconds - Agent Script: "Thank you for calling Ticketmaster. Due to no response, I must disconnect the line. Please give us a call back at 1-800-653-8000."

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It looks like the security check link for your account has expired. We’re unable to remove the restriction from your account at this time, the review window has passed. You will need to setup a new account with a different email address. Because your account has been restricted, there is no further action we can take on this account

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FAN ANSWER: “Hello, my name is (Agent Name), I’m from (LOB: Ticketmaster/Front Gate/Fan Club) Fan Support. We were speaking about (state concern) when the line got disconnected. This call is recorded for Training and Quality purposes

FAN DIDN'T ANSWER: Hello, my name is (Agent Name), I’m from (LOB: Ticketmaster/Front Grate/Fan Club) Fan Support. I’m contacting you pertaining to (fan’s issue.) Looks like I just missed you, but if you’d like to proceed with this call, you can reach us at 1-800-653-8000.

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Upsells, VIP package elements, memberships, and ticket insurance are not transferable

======================================================== Who is the event organizer?

-The event organizer is the artists, venues, teams, fan clubs, promoters, and leagues."

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Hello,

Thanks for reaching out about your order. Since you used Klarna as your method of payment when placing your order, the refund amount will be directly applied to your Klarna account balance. It should appear on your account within 5-7 business days depending on your bank's processing time,, but can take up to 14 days to show in your account.

For more information, please contact Klarna Customer Service at 844-4KLARNA Monday through Friday 8 a.m. - 6 p.m.

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FENWAY PARK Barcodes will not be available via Ticketmaster. Fans will be notified once tickets are available in MBL Ballpark App