jessica · Offline Notepad

iOS Messages User 59bab, 07 Feb. 2024 , 12:08am Hello

T-Mobile, 07 Feb. 2024 , 12:08am Hi there! T-Mobile's Virtual Assistant here! 👋 [Received]

T-Mobile, 07 Feb. 2024 , 12:08am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Received]

T-Mobile, 07 Feb. 2024 , 12:08am In a few words, what would you like to do today? [Received]

iOS Messages User 59bab, 07 Feb. 2024 , 12:08am T-mobile promos

T-Mobile, 07 Feb. 2024 , 12:08am Let’s work on your request. [Received]

T-Mobile, 07 Feb. 2024 , 12:08am Tap the button to securely log in to your T-Mobile account so we can better assist you. Please upgrade the T-Mobile app to the latest version for a critical update. T-Mobile may store this message. Learn more at t-mo.co/Privacy . [Received]

T-Mobile, 07 Feb. 2024 , 12:08am [Rich Content] [Received]

T-Mobile, 07 Feb. 2024 , 12:26am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Received]

iOS Messages User 59bab, 07 Feb. 2024 , 12:26am Okay

Cedrick, 07 Feb. 2024 , 12:27am Hi Elisha! This is Cedrick from T-Mobile. Thank you for contacting us regarding your concern about the services, rest assured that I will help you with it. [Received]

Cedrick, 07 Feb. 2024 , 12:27am Hi Jessica! This is Cedrick from T-Mobile. Thank you for contacting us regarding your concern about the services, rest assured that I will help you with it. [Received]

iOS Messages User 59bab, 07 Feb. 2024 , 12:28am Hello how are you doing ??

iOS Messages User 59bab, 07 Feb. 2024 , 12:28am I do have a question I noticed that the home internet had a promotion about a Visa card do i qualify for that ?

Cedrick, 07 Feb. 2024 , 12:30am Thanks for letting me know about your concern Jessica, let me check your account, one moment please. [Received]

iOS Messages User 59bab, 07 Feb. 2024 , 12:30am Thank you so much

Cedrick, 07 Feb. 2024 , 12:30am While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Received]

iOS Messages User 59bab, 07 Feb. 2024 , 12:32am I kinda do well abut my service I do have another line on my account but the phone no longer will be used since it was with my ex and I no longer wish to have it activate

Cedrick, 07 Feb. 2024 , 12:35am Oh, thanks for bringing that to our attention, Jessica. If you'll have another family member or friend for that line, we actually have an option to change the number so it will be like a brand new start. This way, we will be able to keep the Essentials plan at an affordable rate. [Received]

Cedrick, 07 Feb. 2024 , 12:36am Moreover, with regards to the Home Internet Rebate Gift card promotion, just wanted to make sure, did you received an email regarding it? [Received]

iOS Messages User 59bab, 07 Feb. 2024 , 12:36am Oh okay no it’s fine with the phone number thank you

iOS Messages User 59bab, 07 Feb. 2024 , 12:37am It was mentioned when I ordered the internet the representative said she would send me the email but never got it because my brother had gotten the blink camera with the past internet promotion

Cedrick, 07 Feb. 2024 , 12:39am Thanks for confirming, Jessica. Can you also please tell me as to which department is this Home Internet order was placed? [Received]

iOS Messages User 59bab, 07 Feb. 2024 , 12:39am I was a new customer transfer from cricket

[Privately] Cedrick, 07 Feb. 2024 , 12:40am https://c2.t-mobile.com/offers/expired-offers/9d5e7 [Sent]

Cedrick, 07 Feb. 2024 , 12:42am Thank you, Jessica. We usually have a 30 days timeframe to submit for a rebate online so that we can process it and then you'll be able to redeem it at a later time. No worries, I can see here that we can work further ont his for you here. What I am going to do is that, we will submit a promotion enrollment request and we will get back to you on this after 8 days. Can I have your email and your best callback number? [Received]

iOS Messages User 59bab, 07 Feb. 2024 , 12:43am Jessaz86@yahoo.com is my email and the good call back number is 5206092717

[Privately] Khim, 07 Feb. 2024 , 12:44am Perfect! No worries, I am working on that already. While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Sent]

Cedrick, 07 Feb. 2024 , 12:44am Perfect! No worries, I am working on that already. While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today [Received]

iOS Messages User 59bab, 07 Feb. 2024 , 12:45am No that is all good service is great thank you so much

Cedrick, 07 Feb. 2024 , 12:49am No worries, Jessica, we'll resolve this together. [Received]

iOS Messages User 59bab, 07 Feb. 2024 , 12:49am Okay thank you

[Privately] Khim, 07 Feb. 2024 , 12:51am You are welcome! Almost done, Jessica. As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Sent]

[Privately] Khim, 07 Feb. 2024 , 12:52am You are welcome! Great news, I was able to process the request and escalation about it. I was able to set up a follow up on your account on 02/15 regarding for the update. [Sent]

[Privately] Khim, 07 Feb. 2024 , 12:52am As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Sent]

Cedrick, 07 Feb. 2024 , 12:52am You are welcome! Great news, I was able to process the request and escalation about it. I was able to set up a follow up on your account on 02/15 regarding for the update. [Received]

Cedrick, 07 Feb. 2024 , 12:53am As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Received]

iOS Messages User 59bab, 07 Feb. 2024 , 01:02am Yeah go ahead

iOS Messages User 59bab, 07 Feb. 2024 , 01:03am Thank you so much i appreciate your work !

[Privately] Khim, 07 Feb. 2024 , 01:03am You are very much welcome! Rest assured that we able to take care of your concern.

As a token of appreciation for choosing T-Mobile. You can download our T-Mobile Tuesday app onto your device and win prizes and get some discounts and vouchers you can get every Tuesday of the week! You can use this link down below to check more on it.

https://www.t-mobile.com/offers/t-mobile-tuesdays [Sent]

Cedrick, 07 Feb. 2024 , 01:04am You are very much welcome! Rest assured that we able to take care of your concern.

https://www.t-mobile.com/offers/t-mobile-tuesdays [Received]

iOS Messages User 59bab, 07 Feb. 2024 , 01:05am I already have the app lol thank you though

[Privately] Khim, 07 Feb. 2024 , 01:09am That's perfect! For future reference you can use this link to check more about bill supports as well.

https://www.t-mobile.com/support/account/whats-impacting-your-bill

Here in T-Mobile we're glad to assist you regarding your rebate card. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Sent]

Cedrick, 07 Feb. 2024 , 01:11am That's perfect! For future reference you can use this link to check more about bill supports as well.

https://www.t-mobile.com/support/account/whats-impacting-your-bill

iOS Messages User 59bab, 07 Feb. 2024 , 01:11am Thank you so much and you too !