13 TEAMXYZ

A.Hi this is (Harold/Andrea) Calling you from T-Mobile, We got your message from T-Mobile messaging that you need assistance with your T-Mobile account.

We have system upgrade so there will be some delay in our responses.

Can you tell me more about your concern today?

B. Form

C. Rapport

D. Manager Approval- I can see here that manager currently working on your account and have until (date) to closed your ticket and give you a callback to give you a resolution and closed the ticket.

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