chat flow · Offline Notepad

CIF: 9424311

Internal Transfer

C: Hello!

A: Hello, this is ____ with Ally Customer Care. Thank you for chatting with me today. How can I help you?

C: I need to transfer some amount from my Savings to my Money Market Account

A: I understand that you are chatting us about your request in transferring funds from your Savings Account to Money Market Account. Rest assured you have me today and I will be more than happy to assist you.

A: To begin with, may you verify the last 4 digits of your account where the funds will come from and where it will be transferred to?

C: Savings Account 3598 and Money Market 3606

A: May I also know the amount that you are going to move?

C: $150,000.00

A: Thank you, Steve for providing those information. Would it be fine if I just put this conversation on hold for about 3-5 minutes while I am looking on your account?

C: Sure take your time

A: Thank you, Steve.

A: Per your request, I am initiating your internal transfer request for $150,000.00, from your Ally Bank Savings Account 3598, to your Ally Bank Money Market Account 3606, to be completed today. Is this correct? This transfer will be completed immediately.

C: Yes

A: Perfect, I will now proceed to your request for internal transfer. Please bare with me, Steve.

C: No worries.

A: Thank you for patiently waiting, Steve. I've now processed your request for internal transfer amounting to $150,000.00 from your Savings Account 3598 to your Money Market Account 3606. Aside from helping you on moving your funds, is there anything else that I can assist you with today?

C: Wow. Thank you, I'm good.

A: Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today.

Account Closure

C: Hi! please close my account

A: Hello, this is ____ with Ally Customer Care. Thank you for chatting with me today. How can I help you?

A: I'm sorry to hear that you'll be closing your account. Please note currently we don't require a minimum balance, and we don't charge maintenance fees, there's no cost to keep the account available for future use. I can also provide more information on all other banking products we offer. If I haven't changed your mind to stay with us. I can certainly help you close your account. If you don't mind me asking, why do you want to close your account?

C: I don't need it anymore

A: I understand that, Steve. For us to proceed, may you confirm the last 4 digits of the account(s) that need to be closed?

C: Money Market 3614

A: Thank you, Steve, for the information. Would it be fine if I just put this conversation on hold for about 3-5 minutes while I am looking on your account?

C: Sure

A: Thank you, Steve. Please Bare with me.

A: Thank you for patiently waiting, Steve. I am looking on to your account and it is showing that there is a linked external bank account. I just want to let you know that if you are going to move your funds, ACH method is the fastest option and you can do this through your online account. If you would like I can walk you through.

A: By the way. Do you have any one-time or recurring ACH transfers such as direct deposits, Bill Pay or Zelle transactions scheduled or a direct deposit that may need to be canceled or updated before the account is closed?

C: Please transfer it to my Chase Manhattan Bank savings account 9234 but I don't want to do it online

A: Sure, Steve. I will be more than happy to assist you with that.

A: Perfect! Thank you for confirming and just want to make sure I got it correct, you want to transfer the remaining balance and accrued interest to your Chase Manhattan Bank savings account 9234?

C: Yeah.

A: May you verify your contact number just in case our Back Office needs to call you?

C: 8053004603

A: Thank you! Please bare with me.

A: Hi, Steve! I just want to let you know that I am still working on your request. I know it is beyond of the timeframe that I have given. But, would it be okay if I just put this conversation for another 3-5 minutes?

C: Great! I will be right back.

A: Steve, as per your request, I am initiating a single electronic funds transfer for $1,612.78 plus your accrued interest $2.12, from your Ally Bank Money Market Account 3614, to your Chase Manhattan Bank savings account 9234, to begin processing today 11/09/2023. Is this correct? If you want to cancel this transfer, you can check the status by calling or chatting with us. However, once this transfer starts processing it cannot be cancelled. This transfer will take 3-5 business days to complete.

C: Yes

A: Thank you for your patience. I have requested to have your account ending in 3614 to be closed. Your reference number is ____. Please allow 1-2 business days for your request to be completed and 3-5 business days for your remaining balance to be transferred on your external account. You will get an email when it has been closed, when you log in to your online access, the account will say closed. You will also have access to your statements and Tax forms for the next 7 years. This account will be visible for 60 days after it is closed. Thank you so much for your time today. Will there be anything else I can assist you with today?

C: All good. Thank you.

Address Change

C: Hello!

A: Hello, this is ____ with Ally Customer Care. Thank you for chatting with me today. How can I help you?

C: I need to change my address

A: I understand that you are chatting us about your request to change your address. Rest assured you have me today and I will be more than happy to assist you.

C: alright

A: May I have your new address?

C: 1071 Lombard Street San Francisco, CA 94109 US

A: Just to confirm, is it both your mailing and home address?

C: Yes

A: Great! Thank you, Steve for the information. Would it be fine if I just put this conversation on hold for about 3-5 minutes while I am updating your address on file? Thank you.

C: Sure

A: I appreciate your patience, Steve. I've already updated your mailing and home address to 1071 Lombard Street San Francisco, CA 94109 US. For security reasons, when a change is made either to your home or mailing address, a letter will be generated and sent to your previous and new address. The letter will be delivered to you within 7-10 business days.

C: Thank you.

A: Aside from the address change. Is there anything else that I can help you with for today?

C: that's it

Associate Name: John Gabriel Magbanua Associate Site: Manila, PHL Daytime Contact Number: CIF: 9424311 Account # to close: 3614 Customer is requesting closure AT MATURITY - Y/N/NA: NA Customer is requesting an EARLY closure- Y/N/NA: NA CUSTOMER HAS BEEN ADVISED OF EARLY CLOSURE PENALTY - Y/N/NA: NA Maturity Date: NA Date of transfer (if different from Maturity Date) - Y or N/A: NA Amount to Transfer (EXACT Account Balance + Accrued Interest): $1612.78 +2.12 External account verified Y/N: Y External Bank Name: Chase Manhattan Bank External Routing Number: FULL External Account #: 9234 External Account Type: Savings Reason for Closure: 18 - No longer need the account CUSTOMER HAS BEEN ADVISED OF ACCRUED INTEREST- Y/N: Y (If Internal) Provide Internal Account Number customer wants to send interest to: NA (If Check) - Provide address or address on file: NA