ICOMS SCREENS   rs to change the disconnection date  cm=command  first screen- serviceable status C= cable D=high speed data services L= calling cards S= Special Circuits  T= Telephone services  CODES SS= serviceable status HM= House maintenance   VS= Customer Service CR= Credit Limit & Shadow Limits  EM= Email Maintenance           57= Customer Ledger  CM= Customer Maintenance  MP= Method of Payment  CC= Customer Comments  BE= Bill Emulation  EQ= Customer Equipment Maintenance DE or 16= Customer Demographic Information PP= Pending payment  CT= Display Account Contract PS= Payment Summary  CV= Customer Changes Enquiry  WO=Work Order Display Selection CB= Bill Day Change  CG=Work with Account Equipment Charges  click f2 to automatically transfer the white---- to the top. House Maintenance = HM Customer Service = VS AC= active DI= Disconnected Credit Limit Maintenance = CR the customer needs to undergo credit check  shadow credit limit- 80% credit limit  Email Maintenance = EM  if primary green  if secondary white  P- Primary  A- Alternative Customer Ledger = 57 Account Aging= Liability {unpaid bills from the previous months}  Monthly rate pending payment  previous  current  Customer Maintenance = CM  Customer Method of Payments = MP Direct Debit= direct payment  purple - assigned- direct debit activated  green- manual payment  Customer Comments = CC The changes they did on the account  Bill Emulation = BE  future bill Customer Equipment Maintenance = EQ -serial number of equipment for resetting the memorable word  * if the customer wants to change their memorable word  Customer Demographic Information = DE/16 DOB= date of birth  Pending Payment By Customer = PP the amount they are about to pay  if only they have direct debit  Display Account Contact = CT -when will the contract ends -how many days left -how many months left before it expire Payment Summary = PS how the payment process Customer Changes Enquiry = CV previous contracts of the customer 1= select 2= resend  Customer Work Order Display Section = WO work orders or changes that happened on the account  FB= Future star or future bill CP= Complete ND= not done CN= Cancelled  Bill Day Change = CB where you can change the direct debit date  2 conditions  -Should be 0 balance on the account  -number of bill day changes max of 2 (per year) -With active direct debit  Work with Account Equipment Charges = CG if the customer fails to return the equipment they will be charged