Understanding Fault Codes - Article KA-01480
Fault Codes are used to identify who is responsible for the root cause of the issue.
 
The code selected allows us to see who caused us to open the CSI but can also have an impact on who gets paid (or not paid).​
 
Fault Codes are selected automatically if within CSI guidelines, however, when Manager Override is used the Fault Code must be selected manually. ​