All Fraud Scenarios
Prerequisites (Criteria for Immediate Resolution) // No Claim Cancellation / With Claim Cancellation on xx/xx/xxxx // Reg E / Non Reg E // No Merchant Credit / Merchant credit received from (merchant) for $ on xx/xx/xxxx // No Duplicate Claim / Duplicate Claim found with Claim # // Small Dollar / Regular Claim // No MCO Needed / MCO Unsuccessful / MCO Validated with (merchant) on xx/xx/xxxx // Other Dispute Details // Card Replaced / Blocked // Old Account / Newly Activated Account // Card In possession / Card Lost/Stolen / Card Not Received // No Valid LOD Received within 10th BD / Valid LOD Received within 10th BD // No additional CH Docs Received / Reviewed CH Docs (insert type of doc) // Non-Aged Transaction / Aged Transaction // No CB rights / With CB Rights (CB processed on xx/xx/xxxx) // No Associated Fees Found / Reviewed Associated Fees
// Rationale (Thorough Investigations)
// No Previous transactions with the same merchant / Previous transaction with (merchant) // No Third Party Authorization/Implied Consent / With Third Party Authorization/Implied Consent // No Account Takeover Signs / With Account Takeover Signs (Account changes 7 days before dispute timeline) // No Card-present transaction across multiple regions/significant distance within a short period of time / With Card-present transaction across multiple regions/significant distance within a short period of time // No Pattern of Dispute in associated accounts / Pattern of Dispute in found in case # // No Fraud Notation in SF / With Fraud Notation in SF // Previous PVC not used to fund the current dispute / Disputed transactions funded by previous PVC issued / // Balance not depleted during the dispute timeline / Balance depleted to <$10 within 3 days // No declined transactions / 5 or more declines during dispute timeframe // Additional Observation: // Claim Decision:
Additional Review for Card Lost/Stolen // No Valid card-present transactions within the disputed timeframe / Valid card-present transactions from (merchant) within the disputed timeframe // No Reload swipes within the disputed timeframe / Reload swipe on xx/xx/xxxx during the disputed timeframe // Last Valid Transaction? Transaction details // Card Lost/Stolen Date? Date
Non-Fraud // No Claim Cancellation / With Claim Cancellation on xx/xx/xxxx // Reg E / Non Reg E // No Merchant Credit / Merchant credit received from (merchant) for $ on xx/xx/xxxx // No Duplicate Claim / Duplicate Claim found with Claim # // Small Dollar / Regular Claim // No MCO Needed / MCO Unsuccessful / MCO Validated with (merchant) on xx/xx/xxxx // Old Account / Newly Activated Account // No Valid LOD Received within 10th BD / Valid LOD Received within 10th BD // Reviewed CH Docs (receipts, police report, etc.) // Non-Aged Transaction / Aged Transaction // No CB rights / With CB Rights (CB processed on xx/xx/xxxx) // No Associated Fees Found / Reviewed Associated Fees // Additional Observation: // Claim Decision: Grant PVC/ Grant Final Credit / Deny PVC / Deny All, Comment: