LOB: Earner Priority
Issue Type: Document Pending
Reason for Calling:
Driver calling about the status of the background check that is rejected.

Is this contact impacted by an outage: No
If Yes, what specific outage:


Issue Resolved?: No
If No, Why?: BGC Concern

Action Taken:
Advised driver rejected reason. 
Advised Document pending funnel pushback
Did the contact feel like their issue was resolved: No

KB Link:
https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending-One-Earner