I truly apologize for the inconvenience you've experienced, and I completely understand how frustrating that must be. Please allow me 1-2 minutes to look into this further so I can assist you better. Thank you for your patience.

Thank you for clarifying more on your concern. Please allow me 1-2 minutes to look into this further so I can assist you better. Thank you for your patience.

Can you please elaborate more on your concern?

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