Q.A TALK 

Opening Hello, my name is (agent's name). I have read your questions, and I am ready to assist. 
*Welcome to our ( sale) ! My name is (agent's name) I’ve read your question and am ready to assist you.
Closing You’ll be able to send a copy of this transcript to your email by clicking on the 3 lines on the left side of the chat window. Please just enter in your email address to receive a copy of the transcript. Thank you for choosing HP. We appreciate your business. 

Bundle Script I have an exclusive bundle Call Center only deal that I want to inform you about. This bundle includes our HP 3-Year risk-free Care Pack that contains Accidental Damage Protection, Laplink PC Mover for transferring files, and Microsoft Office Software. I can give you a 10% discount on this bundle if we add it to your order now. If you order separately, it will cost more. You'll be good and ready to go as soon as you unbox your new PC! 

*(Printer on sale)  We have an amazing printer on sale that’s super economical, doesn’t need cartridges because it is refillable. Have you heard of our Smart Tanks? We can get you one today for as low as $189 and the ink that comes with it will last up to two years. That’s about $7 every month versus what you currently spend now to get ink or toner ($189/24 months).

Acknowledgement and Understanding
*Paraphrase and clarify to confirm understanding
*Identify what triggered the chat. Did we address it correctly and timely?

Offering finance While I’m looking that up, did you know that we are now offering financing at the HP Store? You may qualify for one of our deferred interest options. Can I tell you more? 
 
Order status support and small businness (transfer options)

Handling objection script
 *I would like to give you the benefit purchasing from HP Direct.   Aside from the one year standard Hewlett-Packard warranty, we have a 30 day return policy. While we offer a 30 day price protection policy from the date of receiving the product on select products; between the price you paid and the current HP.com selling price.

Highlighting the promo//discounts.
*I want you to be able to take advantage of all of these fantastic features right away and not miss out. Let’s  get your order booked today so that you can start using this sooner rather than later!”

*It sounds like you are really busy and have been researching this for awhile. I don’t want to see you wasting any more time researching. The sooner this ships out to you, the sooner you’ll be highly productive. No need to stay in a holding pattern researching this since it sounds like you need it now.”


For HP Rewards:
 We also have HP Rewards program and we have a limited time HP Rewards offer where you will receive 3% back in points towards an eligible future purchase in our store. The HP Rewards Program is free and I’ll even be able to give you $3 dollars off towards this purchase with sign-up.” https://www.hp.com/us-en/shop/LoadLoyaltyLandingPageCmd?catalogId=10051&userTyp=G&storeId=10151
 
For HP All in Plan
Let me share our HP All-In Plan where you get everything you need for stress-free printing! You get a new printer, automatic ink delivery, plus continuous printer support. This simple subscription starts at $6.99 with 20 pages of printing already included. What’s great about the HP All-In Plan is pages rollover if you don’t use all of them. I'll send you more information through your email before our chat ends so you can go over it and see if it works for you!