Offline Notepad
View raw
iOS Messages User 88cd6, 05 Mar. 2024 , 12:29am Hi would like to cancel two of my watch lines
T-Mobile, 05 Mar. 2024 , 12:29am Hi there! T-Mobile's Virtual Assistant here! 👋 [Received]
T-Mobile, 05 Mar. 2024 , 12:29am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Received]
T-Mobile, 05 Mar. 2024 , 12:29am Let’s work on your request. [Received]
T-Mobile, 05 Mar. 2024 , 12:29am In order to help get you to the right place, please tell me if you’re currently a T-Mobile customer. [Received]
T-Mobile, 05 Mar. 2024 , 12:29am [Rich Content] [Received]
iOS Messages User 88cd6, 05 Mar. 2024 , 12:29am User selected: I’m a customer
T-Mobile, 05 Mar. 2024 , 12:29am Verifying your login status: [Received]
T-Mobile, 05 Mar. 2024 , 12:29am [Rich Content] [Received]
T-Mobile, 05 Mar. 2024 , 12:29am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Received]
Cedrick, 05 Mar. 2024 , 12:31am Hi Maximiliano, this is Cedrick from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Received]
iOS Messages User 88cd6, 05 Mar. 2024 , 12:32am Hi Cedrick
Cedrick, 05 Mar. 2024 , 12:32am Hi There Maximiliano! [Received]
Cedrick, 05 Mar. 2024 , 12:33am Thank you for letting me know about your concern Maximiliano. not to pry, May I kindly ask what is the reason for cancelling your watch lines? [Received]
iOS Messages User 88cd6, 05 Mar. 2024 , 12:33am I am not usinh them anymore
Cedrick, 05 Mar. 2024 , 12:35am I appreciate you Maximiliano for that. May I kindly ask what specific lines are you referring to? [Received]
iOS Messages User 88cd6, 05 Mar. 2024 , 12:35am It’s the two oldest watcj lines
iOS Messages User 88cd6, 05 Mar. 2024 , 12:36am [Image]
iOS Messages User 88cd6, 05 Mar. 2024 , 12:36am [Image]
Cedrick, 05 Mar. 2024 , 12:37am Thank you for sending a screenshots Maximiliano. [Received]
Cedrick, 05 Mar. 2024 , 12:39am While I am working on your account Maximiliano, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Received]
iOS Messages User 88cd6, 05 Mar. 2024 , 12:39am No. That is it
Cedrick, 05 Mar. 2024 , 12:40am Thank you for that Maximiliano. [Received]
Cedrick, 05 Mar. 2024 , 12:41am May I ask Maximiliano if you know someone who would love to take over the line? It would be such a waste and there would be another fee for reactivating and /or opening a new line. [Received]
iOS Messages User 88cd6, 05 Mar. 2024 , 12:41am No
Cedrick, 05 Mar. 2024 , 12:43am Thank for that Maximiliano. [Received]
Cedrick, 05 Mar. 2024 , 12:45am I will process now the cancellation of your 2 watch lines, to set expectation it will take effect on your close date Maximiliano. [Received]
iOS Messages User 88cd6, 05 Mar. 2024 , 12:45am Perfect
Cedrick, 05 Mar. 2024 , 12:45am Thank you Maximiliano! [Received]
Cedrick, 05 Mar. 2024 , 12:45am As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far Maximiliano? [Received]
iOS Messages User 88cd6, 05 Mar. 2024 , 12:46am Great
Cedrick, 05 Mar. 2024 , 12:46am That's Cool Maximiliano! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Received]
Cedrick, 05 Mar. 2024 , 12:46am Did we take care of your reasons for reaching out today completely Maximiliano? [Received]
iOS Messages User 88cd6, 05 Mar. 2024 , 12:46am Ted thank you
Cedrick, 05 Mar. 2024 , 12:48am Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today,. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!
As a quick recap Maximiliano, We cancelled your 2 watch lines and expect it to reflect on your close date. [Received]
Cedrick, 05 Mar. 2024 , 12:49am For further help for future reference, I will provide you with a link Maximiliano just in case you need a link to pay your bills online.
https://www.t-mobile.com/support/account/payment-arrangement.
Here in T-Mobile we're glad to assist you regarding your concern. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Received]