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MID-COURSE ASSESSMENTS

RE-TAKE Express Lanes Training

Mid-Course Assessment Name RICHARD VILLEGAS Date 08/03/2024

  1. HOV 3+ can travel the Express Lanes for free with an E-Z Pass Flex in HOV mode a. True

  2. What is the website address for the Express Lanes? www.expresslanes.com

3.Tolls on the Express Lanes will change according to real-time traffic conditions. This is called: b. Dynamic Pricing

  1. Who enforces HOV travel requirements on the Express Lanes Road? Virginia State Police Troopers

  2. Which of the following is NOT a method used to search for accounts in the CBO? e. Summons ID

  3. What is the amount of the administrative fee charged on the: First Toll Invoice? $12.50 Final Toll Invoice? $25.00 When in Collections? $100.00

  4. Explain the concept of adjacent trips: Adjacent trips are connecting expresslanes.

  5. What type of vehicle does not require an E-Z Pass? a. Motorcycle

  6. What E-Z Pass agency is associated with the following Interop accounts a. 1010 = VIRGINIA b. 1016 = MARYLAND

  7. How would a customer: a. File a web dispute on the website? Customers may dispute a toll violation or redirect the toll violation to another driver if they weren’t the driver of the vehicle via https://www.expresslanes.com/pay.

b. Where would you look to read the content of the web dispute on CBO? You can find it in Payment History or Notes Buttons

c. Where would you look to find the response that was sent to the web dispute? Web dispute can be found in the Notes Button

  1. Explain how the pricing zones on the 95 Express Lanes work? LOCK IN TOLL RATES

  2. Why is it always advisable to search by LPN first? It is advisable to search for the LPN first because it could be linked to the EZ-Pass/Flex Transponder.

  3. Search for Account 252093 in CBO a. What is the invoice number for this account? 1262691 b. What is the name on the account? John Smoe c. What is the Toll fee balance on the account? $6.60 d. What is the LPN in the account? UJP5564 e. Is there FTF given to this account? Yes How much? $25.00

  4. Locate account number 252148 a. What is the status of the account? In toll invoice 1 preparation

b.Find trip 1158841 on the account: I.Where did this trip start? From Old Courthouse Road NB

II.Where did this trip end? To Russell Road

III.How much is the balance? $19.85 Admin fee? $12.50

c. What is the transponder number link to the license plate on the item b? NO TRANSPONDER d. Why did the customer receive these violations? Missed A Toll

  1. Locate account number 252144:

  2. How much is the balance on the accountt? $22.35

  3. Are there trips sent to Court? NONE

  4. In collections? NONE

  5. How would you find an image of the vehicle that made trip? Type the Account Number. Click on the Violation ID Button then click Drop Down on the Actions Button.

  6. Why would you need to create a stakeholder account? To create new customer accounts for Non Expresslanes user.

  7. How many pieces of information are required to verify an account? Three (3)

  8. What is the difference between Misuse Email and Toll Alert Email for Fair Travel? Misuse email are spam messages while Toll Alert Email are warning about an overdue invoice.