Customer just says hi, no issue stated: Hi! this is Jenny from T-Mobile, how may I help you?
Customer with a Problem: Hi! this is Jenny from T-Mobile, I’m here to help. Let’s partner together to get this resolved.
Customer with a basic Inquiry: Hi! this is Jenny from T-Mobile, I’m happy to help take care of this for you.
Closing Customer Issue resolved - Closing statement: Awesome! So happy we were able to help. Have a great rest of your day!