- With all these numbers, I sure know how bills could really be confusing, at times they could also be overwhelming. Good choice reaching out! Let's have a run through of you bill and see what's going on. This might take a little while but I am hoping you would bear with me? Is there an amount you are expecting so we could compare and see what is different? Also any account changes you could remember?

-We appreciate your effort bringing your concern about your bill and we know how important it is to have better understanding on it. Allow me to review your account so we can understand about the increase and for us to plan our next step. In this way, we can avoid this from happening again. Would that be okay to you?