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HEATHER SNYDER-FARIS
N/A, 09 Mar. 2024 , 12:47am Welcome to T-Mobile messaging! Please turn on app notifications to get updates on the go. [Sent]
HEATHER SNYDER-FARIS, 09 Mar. 2024 , 12:47am Hi, I'm going out of the country today for a week. Will I get roaming charges?
T-Mobile, 09 Mar. 2024 , 12:47am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 09 Mar. 2024 , 12:47am Let’s work on your request. [Read]
T-Mobile, 09 Mar. 2024 , 12:47am [Rich Content] [Read]
HEATHER SNYDER-FARIS, 09 Mar. 2024 , 12:48am Ok
T-Mobile, 09 Mar. 2024 , 12:48am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Nikkaeunice, 09 Mar. 2024 , 12:48am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]
HEATHER SNYDER-FARIS, 09 Mar. 2024 , 12:48am Ok
Nikkaeunice, 09 Mar. 2024 , 12:49am May I please know which country you are going to ? [Read]
HEATHER SNYDER-FARIS, 09 Mar. 2024 , 12:49am Vancouver, BC Canada
Nikkaeunice, 09 Mar. 2024 , 12:51am Ohhh! That's a great place I hope you enjoy going there! may I also kindly ask if what you will use your data, call and text? [Read]
HEATHER SNYDER-FARIS, 09 Mar. 2024 , 12:52am Are you asking if I will be using my data, call or text?
Nikkaeunice, 09 Mar. 2024 , 12:54am Yes, since there are plans that has charges for these depending on the place. Can I also please confirm if which line will you be using on your trip? or will you be going with both? [Read]
HEATHER SNYDER-FARIS, 09 Mar. 2024 , 12:55am I will be using these yes and with just my line. 206-859-7239
[Privately] Richelle, 09 Mar. 2024 , 12:55am https://c2.t-mobile.com/plans-features/postpaid-features/canada-mexico-included [Sent]
[Privately] Richelle, 09 Mar. 2024 , 12:55am https://www.t-mobile.com/support/coverage/international-roaming-services [Sent]
Nikkaeunice, 09 Mar. 2024 , 12:59am Got you! upon checking your eligibility of your plan on my end, I can see here that you are able to have unlimited calling and texting that is mobile and landline numbers included. As per your data you have up to 5GB high-speed data allotment (or max of your high-speed data bucket if less than 5GB). Unless specifically called out otherwise on a plan's page, this is the default Canada & Mexico included data experience. [Read]
Nikkaeunice, 09 Mar. 2024 , 01:00am Will this work for you, Heather? [Read]
HEATHER SNYDER-FARIS, 09 Mar. 2024 , 01:01am So everything should work over in Canada and all included in my plan?
Nikkaeunice, 09 Mar. 2024 , 01:02am Yes that is correct! since your plan has it all included with it's features. I hope you have a safe and wonderful travel~ [Read]
Nikkaeunice, 09 Mar. 2024 , 01:02am While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Read]
HEATHER SNYDER-FARIS, 09 Mar. 2024 , 01:04am Yes that's all I needed to know
HEATHER SNYDER-FARIS, 09 Mar. 2024 , 01:04am Thank you for all your help
Nikkaeunice, 09 Mar. 2024 , 01:06am I'm glad I was able to provide you with the help you need! Just to provide extra details for you, If GB (or max high-speed data allotment) is exceeded, impacted lines reduce to speeds 128kbps or 256kbps. You can also check overall data usage by dialing the short code #WEB# on your device. [Read]
HEATHER SNYDER-FARIS, 09 Mar. 2024 , 01:08am Perfect. Thank you!
Nikkaeunice, 09 Mar. 2024 , 01:12am You are most welcome! To enable international data roaming, you can dial #RON#. To disable it, dial #ROF#. [Read]
[Privately] Christian, 09 Mar. 2024 , 01:12am *****do not send do not forget on off roaming steps sso [Sent]
Nikkaeunice, 09 Mar. 2024 , 01:15am You need to do this to be able to get the features I just stated. I hope you have a happy and safe travels together with T-Mobile international roaming services! [Read]
Nikkaeunice, 09 Mar. 2024 , 01:16am As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Read]
HEATHER SNYDER-FARIS, 09 Mar. 2024 , 01:17am It was excellent
Nikkaeunice, 09 Mar. 2024 , 01:17am Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read]
Nikkaeunice, 09 Mar. 2024 , 01:17am Did we take care of your reasons for reaching out today completely? [Read]
HEATHER SNYDER-FARIS, 09 Mar. 2024 , 01:18am Yes you did
Nikkaeunice, 09 Mar. 2024 , 01:18am Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today,. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read]
Nikkaeunice, 09 Mar. 2024 , 01:18am We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now! [Read]
MINH SON DO
N/A, 09 Mar. 2024 , 01:42am Coverage. Speed. Reliability. Welcome to T-Mobile where you can have it all on America's largest 5G network. How can we help you today? [Sent]
Visitor, 09 Mar. 2024 , 01:42am Transfer me to an agent
T-Mobile, 09 Mar. 2024 , 01:42am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 09 Mar. 2024 , 01:42am Let’s work on your request. [Read]
T-Mobile, 09 Mar. 2024 , 01:42am [Rich Content] [Read]
Visitor, 09 Mar. 2024 , 01:42am Yes, I am a customer!
T-Mobile, 09 Mar. 2024 , 01:42am [Rich Content] [Read]
T-Mobile, 09 Mar. 2024 , 01:42am Transferring you to one of our live representatives who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Visitor, 09 Mar. 2024 , 01:43am I can make calls and texts, but my network is not working at all
Visitor, 09 Mar. 2024 , 01:43am Can you check if there is an outage or is it just me?
Nikkaeunice, 09 Mar. 2024 , 01:44am Good day! I am Eunice from T-Mobile and I would be more than happy to help you with your concerns today. Can you please tell me when this started? [Read]
Visitor, 09 Mar. 2024 , 01:44am Yesterday
Visitor, 09 Mar. 2024 , 01:44am I live in california
Visitor, 09 Mar. 2024 , 01:44am No network regardless where I go
Nikkaeunice, 09 Mar. 2024 , 01:45am I see, thank you so much for bringing this concern to us! Let me check on your account to further find the root of this concern, sounds good? [Read]
Visitor, 09 Mar. 2024 , 01:45am Okay
Nikkaeunice, 09 Mar. 2024 , 01:47am Thank you! in order to open your account may I please have your verification PIN ? [Read]
Visitor, 09 Mar. 2024 , 01:47am 123456
Nikkaeunice, 09 Mar. 2024 , 01:48am Thank you so much! I am opening the account now. [Read]
Nikkaeunice, 09 Mar. 2024 , 01:50am Just to confirm you live in Bolsa Ave CA 92683, is that correct? [Read]
Visitor, 09 Mar. 2024 , 01:50am Yes
Visitor, 09 Mar. 2024 , 01:51am but the network is not available even If i go outside
Visitor, 09 Mar. 2024 , 01:51am to say fullerton
Nikkaeunice, 09 Mar. 2024 , 01:53am I understand! I am now working my tools to check the coverage of your area. [Read]
Nikkaeunice, 09 Mar. 2024 , 01:55am May I kindly know what device your are using? [Read]
Visitor, 09 Mar. 2024 , 01:55am it is compatible
Visitor, 09 Mar. 2024 , 01:55am LGV30 plus
Visitor, 09 Mar. 2024 , 01:56am IMEI: 351537093283691
Nikkaeunice, 09 Mar. 2024 , 01:57am Thank you so much for giving me these information! Upon checking here with my tools there is known outages near your are that might be the possible reason for not having any network, may I please ask if you have tried any steps in recovering your network? [Read]
Visitor, 09 Mar. 2024 , 01:58am So is the outage still happening?
Visitor, 09 Mar. 2024 , 01:58am how long it is gonna take to get it fixed
Visitor, 09 Mar. 2024 , 01:58am I have not, but if there is outage is there a point to do that?
Nikkaeunice, 09 Mar. 2024 , 02:01am The outage is happening near your address, not in your address exactly, so there is also a possibility that your network issue is not connected to the outage. Have you tried turning your device on and off? [Read]
Visitor, 09 Mar. 2024 , 02:01am Yes
Visitor, 09 Mar. 2024 , 02:01am tried that
Nikkaeunice, 09 Mar. 2024 , 02:03am Thank you so much for trying that already! [Read]
Nikkaeunice, 09 Mar. 2024 , 02:06am This is what I can suggest you, we can reset your network settings. Would you please give this following steps a try? [Read]
Nikkaeunice, 09 Mar. 2024 , 02:07am To reset the network settings on your LGV30 Plus, follow these steps:
- Go to Settings.
- Select 'General' and then 'Reset'.
- Choose 'Network settings reset'.
- Tap on 'Reset Settings'.
- You will be prompted to confirm your action, tap on 6. 'Reset Settings' again.
Please note that this will reset all network settings including those for Wi-Fi, mobile data and Bluetooth. [Read]
Nikkaeunice, 09 Mar. 2024 , 02:08am Once you have tried this please let me know if this has resolve your issue so I can further assist you if it doesn't work, sounds good? [Read]
Visitor, 09 Mar. 2024 , 02:08am doing it now
Visitor, 09 Mar. 2024 , 02:09am Tried that
Nikkaeunice, 09 Mar. 2024 , 02:09am Got you! please let me know how it goes~ [Read]
Nikkaeunice, 09 Mar. 2024 , 02:09am How was it ? [Read]
Visitor, 09 Mar. 2024 , 02:10am same issue
Nikkaeunice, 09 Mar. 2024 , 02:13am Alright, thank you so much for trying it for me, have you tried removing and re-inserting your sim card? [Read]
Nikkaeunice, 09 Mar. 2024 , 02:18am Just checking in on you, is everything going well on your end? [Sent]
JORGE GARCIA
N/A, 09 Mar. 2024 , 02:29am Welcome to T-Mobile messaging! Please turn on app notifications to get updates on the go. [Sent]
Jorge Garcia, 09 Mar. 2024 , 02:29am Hello
T-Mobile, 09 Mar. 2024 , 02:29am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 09 Mar. 2024 , 02:29am In a few words, what would you like to do today? [Read]
Jorge Garcia, 09 Mar. 2024 , 02:29am Order status
T-Mobile, 09 Mar. 2024 , 02:29am Let’s work on your request. [Read]
T-Mobile, 09 Mar. 2024 , 02:29am [Rich Content] [Read]
T-Mobile, 09 Mar. 2024 , 02:29am [Rich Content] [Read]
T-Mobile, 09 Mar. 2024 , 02:29am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Nikkaeunice, 09 Mar. 2024 , 02:30am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I please know your order number? [Read]
Jorge Garcia, 09 Mar. 2024 , 02:31am
71115826898
Nikkaeunice, 09 Mar. 2024 , 02:31am Thank you so much for that Jorge! let me check on that. [Read]
Nikkaeunice, 09 Mar. 2024 , 02:32am While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]
Jorge Garcia, 09 Mar. 2024 , 02:32am No, just that for now
Nikkaeunice, 09 Mar. 2024 , 02:35am Alright! I got you on that. [Read]
Nikkaeunice, 09 Mar. 2024 , 02:41am Thank you so much for patiently waiting Jorge! Good news! upon checking your order number I can see here that the status of your order is currently on the way! for further details you can check this link:
Jorge Garcia, 09 Mar. 2024 , 02:41am
Ok
Thanks
Nikkaeunice, 09 Mar. 2024 , 02:42am Great! I hope you can get your order soon! may I please know if you have any other questions regarding this concern? [Read]
JOSHUA KERN
Joshua Kern, 09 Mar. 2024 , 02:14am Hi
T-Mobile, 09 Mar. 2024 , 02:14am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 09 Mar. 2024 , 02:14am In a few words, what would you like to do today? [Read]
Joshua Kern, 09 Mar. 2024 , 02:14am Get a new phone
T-Mobile, 09 Mar. 2024 , 02:14am Let’s work on your request. [Read]
T-Mobile, 09 Mar. 2024 , 02:14am [Rich Content] [Read]
Joshua Kern, 09 Mar. 2024 , 02:14am Upgrade my device
T-Mobile, 09 Mar. 2024 , 02:14am [Rich Content] [Read]
Joshua Kern, 09 Mar. 2024 , 02:21am Chat with a live Expert
T-Mobile, 09 Mar. 2024 , 02:21am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Sent]
Nikkaeunice, 09 Mar. 2024 , 02:23am Hi Joshua, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]
Nikkaeunice, 09 Mar. 2024 , 02:24am I am so excited to help you pick your new device! may I please know what device are you looking for? [Read]
Joshua Kern, 09 Mar. 2024 , 02:32am iPhone 15max green 128gb
Nikkaeunice, 09 Mar. 2024 , 02:33am That is a great choice sir! may I also please know if you will also be adding a line? [Read]
Joshua Kern, 09 Mar. 2024 , 02:35am No just an upgrade
Nikkaeunice, 09 Mar. 2024 , 02:36am Great! may I please know which line will this upgrade will be connected to? [Read]
Joshua Kern, 09 Mar. 2024 , 02:37am 9293750462
Nikkaeunice, 09 Mar. 2024 , 02:41am Thank you for that! [Read]
Nikkaeunice, 09 Mar. 2024 , 02:43am May I please ask if you want to trade in the device that is currently under that line? [Read]
Joshua Kern, 09 Mar. 2024 , 02:44am No trade in
Nikkaeunice, 09 Mar. 2024 , 02:48am Got you on that Joshua! just to be clear with you iPhone pro max currently have no 128gb we only have 256GB, 512GB and 1TB, so we can't make the selection you asked for. [Read]
Joshua Kern, 09 Mar. 2024 , 02:48am Not pro max
Joshua Kern, 09 Mar. 2024 , 02:49am Just the 15 max
Joshua Kern, 09 Mar. 2024 , 02:49am Green one
Nikkaeunice, 09 Mar. 2024 , 02:49am Oh! you mean the iPhone 15 Pro? is that correct? [Read]
Joshua Kern, 09 Mar. 2024 , 02:49am Yeah I’m sorry
Joshua Kern, 09 Mar. 2024 , 02:50am If pro max how much is my cash out?
Joshua Kern, 09 Mar. 2024 , 02:50am Or if just the pro how much?
Nikkaeunice, 09 Mar. 2024 , 02:51am No worries, their names can be confusing. And also a news for you we currently have no green iPhone 15 Pro. [Read]
Joshua Kern, 09 Mar. 2024 , 02:51am What color available?
Nikkaeunice, 09 Mar. 2024 , 02:51am Let me just check on that for you! please wait for a few moments, alright? [Read]
Joshua Kern, 09 Mar. 2024 , 02:51am Okay thank you
Nikkaeunice, 09 Mar. 2024 , 02:52am We have blue, black, white, and natural, which one do you prefer? [Read]
Nikkaeunice, 09 Mar. 2024 , 02:52am You are most welcome Joshua! [Read]
Joshua Kern, 09 Mar. 2024 , 02:53am Blue
Joshua Kern, 09 Mar. 2024 , 02:54am Can you tell me how much is my cashout if pro max or just the pro one
Nikkaeunice, 09 Mar. 2024 , 02:56am Sure thing! I can definitely check it out for you! [Read]
Nikkaeunice, 09 Mar. 2024 , 03:03am Thank you so much for waiting Joshua!
For iPhone 15 Pro (128GB)
$169.99-Today (EIP)
+$35-Device connection charge
+Taxes and fees
$34.59-Monthly (×24mos.)
Full price $999.99
For iPhone 15 Pro (256GB)
$369.99-today (EIP)
+$35-Device connection charge
+Taxes and fees
$34.59-monthly (x24mos.)
Full price $1,199.99 [Read]
Nikkaeunice, 09 Mar. 2024 , 03:03am please tell me once you pick which one for these. alright? [Read]
Nikkaeunice, 09 Mar. 2024 , 03:11am Hi Joshua! shall we proceed with processing your order now or do you perhaps needed more time to decide? [Read]
Joshua Kern, 09 Mar. 2024 , 03:27am The cash out needed to be paid now?
Nikkaeunice, 09 Mar. 2024 , 03:28am Are you referring for the iPhone 15 pro or iPhone 15 pro max? [Read]
Joshua Kern, 09 Mar. 2024 , 03:28am Pro
Nikkaeunice, 09 Mar. 2024 , 03:30am For the iPhone 15 Pro (128GB) it will be $204.99+taxes and fees, shall we proceed with the order? [Read]
Joshua Kern, 09 Mar. 2024 , 03:32am If 15 plus
Nikkaeunice, 09 Mar. 2024 , 03:33am Okay! as for the iPhone 15 Pro Max (256GB) it will be $404.99+taxes and fees, do you have further questions? I'll be glad to answer them for you! [Read]
Joshua Kern, 09 Mar. 2024 , 03:34am 15 plus
Nikkaeunice, 09 Mar. 2024 , 03:35am Oh! my mistake about that, for the iPhone 15 Plus (128GB) it will be $134.99+taxes and fees. [Read]
Nikkaeunice, 09 Mar. 2024 , 03:36am Would you also like to know the price for the iPhone 15? [Read]
Joshua Kern, 09 Mar. 2024 , 03:36am Just the plus
Joshua Kern, 09 Mar. 2024 , 03:36am Green available?
Nikkaeunice, 09 Mar. 2024 , 03:37am Got you! yes green is available for iPhone 15 Plus [Read]
Nikkaeunice, 09 Mar. 2024 , 03:37am and also four more other colors, would you like to hear about them? [Read]
Joshua Kern, 09 Mar. 2024 , 03:38am Okay no green is ok
Nikkaeunice, 09 Mar. 2024 , 03:38am Perfect choice! shall we proceed with the order? [Read]
Joshua Kern, 09 Mar. 2024 , 03:39am Yes
Nikkaeunice, 09 Mar. 2024 , 03:40am Excellent! so the order will be iPhone 15 Plus Green (128 GB) correct? [Read]
Joshua Kern, 09 Mar. 2024 , 03:40am Yes
Joshua Kern, 09 Mar. 2024 , 03:41am How can I get it?
Nikkaeunice, 09 Mar. 2024 , 03:42am I will be processing the order on my end and I will be having it shipped to your shipping address. Will that works for you? [Read]
Joshua Kern, 09 Mar. 2024 , 03:43am Or can we get it somewhere?
Joshua Kern, 09 Mar. 2024 , 03:43am If shipped what’s the eta?
Nikkaeunice, 09 Mar. 2024 , 03:45am Yes, the destination of the shipping will depend on the shipping address that you will provide. As for the ETA it depend on the place. [Read]
Nikkaeunice, 09 Mar. 2024 , 03:45am Shall we proceed? [Read]
Joshua Kern, 09 Mar. 2024 , 03:45am Faster if we will go to a store near me?
Nikkaeunice, 09 Mar. 2024 , 03:47am Absolutely! although just to set proper expectations there are instances where they don't have the color or model that you prefer. Would you like me to look for a nearby shop for you? [Read]
Joshua Kern, 09 Mar. 2024 , 03:47am Area woodside Newyork
32-55 58th st woodside 11377
Joshua Kern, 09 Mar. 2024 , 03:47am Yes pls check
Nikkaeunice, 09 Mar. 2024 , 03:48am I got you Joshua! let me search for it now. Please wait for a few moments. [Read]
Joshua Kern, 09 Mar. 2024 , 03:49am Ok thanks
Nikkaeunice, 09 Mar. 2024 , 03:51am You are most welcome! Upon checking here I can see that there is a store 4.3 miles away in 1535 Broadway, Ste 0161A, New York, NY 10036. It is the nearest shop in your given address. Would you like me to call them to see if they have stock? [Read]
Joshua Kern, 09 Mar. 2024 , 03:53am Nothing in queens area?
Nikkaeunice, 09 Mar. 2024 , 03:54am Let me check on that for you! [Read]
Joshua Kern, 09 Mar. 2024 , 03:55am How about
Joshua Kern, 09 Mar. 2024 , 03:55am 3046 Steinway at
Joshua Kern, 09 Mar. 2024 , 03:55am T-Mobile, 3046 Steinway St, Astoria, NY 11103
Joshua Kern, 09 Mar. 2024 , 03:56am This address
Nikkaeunice, 09 Mar. 2024 , 03:57am As I per checking the location you provided, the closest one will be the 1535 Broadway, Ste 0161A, New York, NY 10036 [Read]
Joshua Kern, 09 Mar. 2024 , 03:58am 3046 Steinway st, Astoria is beside me now
Joshua Kern, 09 Mar. 2024 , 03:58am 2mins walk
Joshua Kern, 09 Mar. 2024 , 03:58am The other one is far
Nikkaeunice, 09 Mar. 2024 , 03:59am Okay I understand! It is not showing up in my tools, I apologize. Would you like me to call them so that I can ask for the stocks that you like? [Read]
Joshua Kern, 09 Mar. 2024 , 04:01am No the other one is very far
Nikkaeunice, 09 Mar. 2024 , 04:02am I meant the T-Mobile 3046 Steinway Street, Astoria, NY 11103 would you like me to give them a call for you? [Read]
Nikkaeunice, 09 Mar. 2024 , 04:02am I would love to further assist you in purchasing your new device! [Read]
Joshua Kern, 09 Mar. 2024 , 04:04am Yes pls
Nikkaeunice, 09 Mar. 2024 , 04:04am Gladly! I will call them now. Please wait for my updates thank you! [Read]
Nikkaeunice, 09 Mar. 2024 , 04:07am HI there Joshua upon calling them they said that they currently have no green iPhone 15 plus 128GB, they currently have pink and black. Would you like to try other store> [Read]
Nikkaeunice, 09 Mar. 2024 , 04:07am ?** [Read]
Joshua Kern, 09 Mar. 2024 , 04:07am Pink is ok
Nikkaeunice, 09 Mar. 2024 , 04:09am Got you! thankfully they have that in stock, they are open from 10:00 a.m. - 8:00 p.m. you can go buy your desired device when you are free during these hours. Will this work for you? [Read]
Joshua Kern, 09 Mar. 2024 , 04:12am Ok
Nikkaeunice, 09 Mar. 2024 , 04:13am Nice! I hope you can purchase your device, I am so excited for you to get a new phone. As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Sent]
Nikkaeunice, 09 Mar. 2024 , 04:34am Thank you so much for answering my call! helping you with finding a store and phone inquiry is a great experience for me! I want to make sure that you have the best experience here in T-Mobile. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Sent]