**Internal Transfer** Agent: Hello, this is ___with Ally Customer Care. Thank you for chatting with me today. How can I help you? Customer: I need to transfer some amount from my Savings to my Money Market Account Agent: Appreciate you for reaching us about your request in transferring funds from your Savings Account to Money Market Account. Since you have me today and I am more than happy to assist you. Agent: To begin with, may you verify the last 4 digit of your account where the funds will come from and where it will be transfer? Customer: Savings Account 3598 and Money Market 3606 Agent: Thank you. May I also know the amount that you are going to move? Customer: $150,000 Agent: Thank you for providing those information. Would it be fine if I just put this conversation on hold for about 3-5 minutes while I'm looking on your account? Customer: sure take your time Agent: Thank you, Steve. Agent: Per your request, I am initiating your internal transfer request for $150,000.00, from your Ally Bank Savings Account 3598, to your Ally Bank Money Market Account 3606, to be completed today. Is this correct? This transfer will be completed immediately. Customer: Yes Agent: Awesome, I will now process your request for internal transfer. Please bare with me, Steve. Customer: no worries Agent: Thank you for patiently waiting, Steve. I've already processed your request for internal transfer which is in the amount of $150,000 from your Savings Account 3598 to your Money Market Account 3606. Aside from helping you out moving your funds, is there anything else I can assist you with? Customer: Wow. Thank you, I'm good Agent: Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today. **Account Closure** Customer: Hi! pls close my account Agent: Hello, this is ____with Ally Customer Care. Thank you for chatting with me today. Agent: I’m sorry to hear that you’ll be closing your account. Please note currently we do not require a minimum balance, and we don't charge maintenance fees, there's no cost to keep the account available for future use. I can also provide more information on all other banking products we offer. If I haven’t changed your mind to stay with us. I can certainly help you to close your account. If you don't mind me asking, why do you want to close this account? Customer: I don't need it anymore Agent: I understand that, Steve. For us to proceed, may you confirm the last 4 digit of the account(s) that needs to be closed? Customer: Money Market 3614 Agent: Thank you, Steve for the information. Would it be fine if I just put this conversation on hold for about 3-5 minutes while I look onto your account? Customer: sure Agent: Thank you so much. Agent: Thank you for patiently waiting, Steve. I am looking on to your account and it is showing that there is a linked external bank account. I just want to let you know that if you are going to move your funds, ACH method is the fastest option and you can do this through your online account. If you would like I can walk you through. Customer: pls transfer it to my Chase Manhattan Bank savings account 9234 but I don't want to do it online Agent: Sure, Steve. I will be more than happy to do that for you. Customer: By the way, Steve. Do you have any one-time or recurring ACH transfers such as direct deposits, Bill Pay or Zelle transactions scheduled or a direct deposit that may need to be canceled or updated before the account is closed? Customer: none Agent: Perfect! Thank you for confirming and just want to make sure I got it correct, you want to transfer the remaining balance and accrued interest to your Chase Manhattan Bank savings account 9234? Customer: Yeah Agent: May you verify your best contact number just in case our Back Office needs to call you? Customer: 8053004603 Agent: Thank you for the information, Steve! Would it be fine if I just put this conversation on hold for about 3-5 minutes while processing your request? Customer: ok Agent: Thank you! Agent: Hi, Steve! I just want to let you know that I am still working on your request. I know it is beyond of the timeframe that I have given. But, would it be okay if I just put this conversation for another 3-5 minutes? Customer: ok take your time Agent: Great! I will be right back. Agent: Steve, per your request, I am initiating a single electronic funds transfer for $1,612.78 plus your accrued interest $2.21, from your Ally Bank Money Market Account 3614, to your Chase Manhattan Bank savings account 9234, to begin processing today 11/09/2023. Is this correct? If you want to cancel this transfer, you can check the status by calling or chatting with us. However, once this transfer starts processing it cannot be cancelled. This transfer will take 3-5 business days to complete. Customer: Yes Agent: Thank you for your patience. I have requested to have your account ending 3614 in closed. Your reference number is 45243481. Please allow 1-2 business days for your request to be completed and 3-5 business days for your remaining balance to be transferred on your external account. You will get an email when it has been closed, when you log in to your online access, the account will say closed. You will also have access to your statements and Tax forms for the next 7 years. This account will be visible for 60 days after it is closed. Thank you so much for your time today. Will there be anything else I can assist you with today? Customer: All good. Thank you Agent: Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today. **Address Change** Customer: Hello! Agent: Hello, this is ____with Ally Customer Care. Thank you for chatting with me today. How can I help you? Customer: I need to change my address Agent: I understand that you are chatting us about your request to change your address. Rest assured you have me today and I will be more than happy to assist you. Customer: alright Agent: May I have your new address? Customer: 1071 Lombard Street San Francisco, CA 94109 US Agent: Just to confirm, is it both your mailing and home address? Customer: Yes Agent: Great! Thank you, Steve for the information. Would it be fine if I just put this conversation on hold for about 3-5 minutes while I am updating your address on file? Thank you. Customer: sure Agent: I appreciate your patience, Steve. I've already updated your mailing and home address to 1071 Lombard Street San Francisco, CA 94109 US. For security reasons, when a change is made either to your home or mailing address, a letter will be generated and sent to your previous and new address. The letter will be delivered to you within 7-10 business days. Customer: Thank you Agent: Aside from helping you out with address change. Is there anything else I can accomplish with you today? Customer: That's it Agent: Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today.