Fall off

Upon checking here on our end, we can do see here that you have an arrangement scheduled on May 10th for the amount of $114.07.

If you don't mind me asking, can you make any amount of payments today towards this arrangement?

Gotcha right there. We sincerely do understand as well how important it is for you to have more time for your arrangement. It's just that since the account is currently in past due, the arrangement can no longer be changed or removed.

But rest assured that we are now checking on other options here to see what we can do to extend our help. Kindly do give me at least 3-5 minutes here as we work on options for you here.

Thank you so much for your patience here with me, xxx. We actually have some good news for you here! We can do see here that you can have the option to set up a new arrangement on the account.

All you need is to wait for the existing arrangement to fall off which should be around xxxx. Just a heads up that the services may be at risk of suspension with restore fees applied due to the existing past due balance.

But we can assure you that once it has fallen off, you will be able to set up a new arrangement and have your account restored and secured right away.

Is this gonna work out with you?

Perfect! We sincerely do appreciate you working this out with me here, xxxxx. I will make sure as well to leave a detailed notation on the account that you can use as your reference of our conversation.

For the meanwhile, do you have any further questions about this or other concerns we can assist you here today?