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SCAM BLOCK

customer's concern is spam caller and Yes so I manually blocked the number already but they are still able to leave voicemails It's just a robot that is leaving messages but like I said they've left 27 messages just this morning. There's no way for you to block it on your end so they can't even leave a voicemail?

► WHAT IS SCAM BLOCK? Scam Block is a free feature provided by T-Mobile. It can be enabled at the network level to block known scam calls, preventing them from ringing or leaving a voicemail. Customers can activate Scam Block by dialing #662# from their T-Mobile device, through the Scam Shield app, or via their MyT-Mobile account

► is it per line? Yes, Scam Block is free of charge and can be enabled on a per-line basis. Each line on the account can individually activate Scam Block by dialing #662# from their T-Mobile device, through the Scam Shield app, or via their MyT-Mobile account.

If you need further assistance or specific instructions on enabling Scam Block for each line, please let me know.

►► PART 1: To address the customer's concern about spam callers leaving voicemails, here are some steps and options they can consider:

  1. Enable Scam Block and Scam ID: • Scam Block: This feature blocks known scam calls at the network level, preventing them from ringing or leaving a voicemail. • Scam ID: This feature identifies, and tags likely scam calls, so the customer can decide whether to answer.
  2. Use the T-Mobile Scam Shield App: • Scam Shield App: This app provides additional features such as blocking calls at the network level and reporting scam/spam calls. You can enable settings to block likely scam calls and prevent them from leaving voicemails.
  3. Report Spam Calls: You can report spam or unwanted calls through the Scam Shield app or by forwarding the spam message to 7726 (SPAM).
  4. Block Specific Numbers: While you have already manually blocked the number, they can also use the Scam Shield app to ensure the number is blocked at the network level. 5 Voicemail Settings: Adjust voicemail settings to limit or block voicemails from unknown or blocked numbers. This can be done through the T-Mobile app or by contacting customer support for assistance.
  5. Change Mobile Number: As a last resort, if the spam calls are persistent, you can request a mobile number change. No worries! T-Mobile may/can waive the mobile number change fee in cases of harassment or persistent spam.

► IDLE SPIEL It looks like we missed you. I understand how frustrating those spam calls can be, especially with 27 voicemails. To fully block that number, please use the Scam Shield app on your device. Restarting your device and trying again may help, too.

Here are some steps you can take with the Scam Shield app:

  1. Report Spam Calls: Report unwanted calls through the app or forward spam messages to 7726 (SPAM).
  2. Block Numbers: Use the app to block numbers at the network level, in addition to any manual blocks.

To know more how T-Mobile Scam Block really works:

https://www.t-mobile.com/benefits/scam-shield

As a last resort, if spam calls persist, you can request a mobile number change, and T-Mobile may waive the fee in cases of harassment. Don’t hesitate to reach out if you need help with this. I hope this brings you some relief soon