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Mercury and Bloomlink Message Entry

Messages sent through MME often reach these florists directly via the Bloomlink system, so accuracy and tone are essential. Your message becomes their instruction. The letter cases in the MON interface are sentence cases however, when messages are sent thru an MME, you are still unable to switch the cases to proper capitalization.
Use MME to send accurate messages and keep orders visible. The MME function lets you send a message while keeping the order in the queue. Use it when you need to follow up later or wait for more information. Message Flow

ATLAS

MME

BLOOMLINK

FLORIST RESPONSE

Working ASK & ANS Queues Florists use the ASK and ANS queues to share updates or ask questions about an order.

They will not deliver the order until they receive a response from us, so these issues must be worked quickly; ideally resolved on the first contact.

Florists could ask us about anything. As with any queue, always review the order details before responding:

Delivery Date: confirm timing and urgency. Order Notes & History: check what actions have already been taken. Messages: see what other actions have been taken. Special Instructions or Card Message: ensure accuracy before acting.

Fast, accurate responses prevent delivery delays and help keep customer promises.

Locating a Florist If the florist on the order can't fulfill, you need to find a new florist. Start with the WIR, then surrounding zip code (SZP), and last, if there are no other florists found, check the websites Locate My Florist and Find a Florist.

WIR

  1. WIR The first place to look is the WIR.

SZP

  1. SZP If there are no florists in the WIR, use SZP to check for florists in surrounding zip codes.

LMF/FAF

  1. Websites If you can't find any florists in surrounding zip codes using SZP, try to find one using Locate My Florist and Find a Florist.

No Florist in Area

  1. No Florist If, after all searching, you haven't found a florist, try to flip to a GPT product.

How to Send a Price Change Message

1.)Open a CSI based on the issue (i.e. Quality Issue) then:

2.)Under Select Action Type, select Message to Fulfiller.

3.)Select Order Change Information to the Florist from the popup box that opens. Check the Price Change box and input the new price being paid out to the florist in the field under it.

4.)Write a message to the florist explaining why there was a price change.

5.)Click Send Message.