🧸 If the BOT initially assisted the customer and was connected to us, let's acknowledged and showcase taking ownership of the conversation.

Sample: 
"Hello there! This is Emeflor, a live agent from CarGurus. I see you were just chatting with our virtual assistant. I'm here now and ready to assist you further with your car inquiry!"

🧸If they become unresponsive mid conversation with BOT-
"Hi there! This is Emeflor, a live agent from CarGurus. I see you connected with our virtual assistant. Were you able to find some initial information there, or how can I help you now?
 
🧸If the customer proactively shared their experience the BOT, we should acknowledge and validate them.

Sample: Thanks for the feedback about your interaction with the virtual assistant. I understand that those experiences aren't always ideal. I'll do my best to make sure we have a smooth and helpful interaction from here on out. 

🧸If the Customer did not choose any option provided by the BOT
Sample: Hello there! This is Emeflor, a live agent from CarGurus. I can see that you have yet to choose an option with regards to your concern. How may I assist you with this VEHICLENAME?