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7 ATLAS BRANDS 1800flowers.com 1800 basket cheryl's berries the popcorn factory simply chocolate fruit bouquet sharie's berries
ATLAS - Order Management System (OMS) for placing, modifying, and servicing customer orders
FLOW CALL *Beginning call - greetings, welcome screen *Minddle call- adding recipients name, delivery dat, gift message, promotion codes *End call- costumer payment
18F- 1800flowers 18B- 1800baskets SB- shari's berries TPF- the popcorn CCO- cheryl's cookies SC- simply chocolates FB- fruit bouquet
SEARCHING COSTUMER ACC. On the Welcome Screen, you can search for the customer's account using their first and last name and telephone number.
By searching for the account on the Welcome Screen, it makes it possible to automatically fill in certain fields on the remaining screens of the order.
ENTERING ZIP CODE/POSTAL CODE INFO. USA -zip code is provided the costumer. -5 numbers(nospace) -if NO ZIP CODE enter the city and select the first zip code
CANADA -zip code provided by the costumer -6characters(letters and numbers and a space between them)may call it postal code by enter it into the Zip code field -confirm the city and province/terriory that ATLAS generates with the costume
INTERNATINAL -state field= alaways enter OS
- zip code field must be left blank
ZIP CODE CUT OFF
- warning in ATLAS that lets you know when florist-delivered (FPT) products may not be available for delivery to a recipient’s zip code. This happens most often around busy holidays.
if that happen 1-inform the costumer 2-check f11 if any vendor available if not offer a different delivery date.do not change the zip.
KEY SPELLING USE PHONETIC ALPHABET
GPT PRODUCT NOT ALLOWED ON PERSONAL HOME OR A HOSPITAL
F2 SHOW EDIT F3 F4 F5 SHOW/EDIT CYO/TOWER IN RECIPIENT/PRODUCT/CARD MESG. SCREEN F6 SHOW/EDIT CARD MESG.IN RECIPIENT/PRODUCT/CARDMESG.SCREEN F7 SHOW/EDIT WRAP UP IN RECIPIENT/PRODUCT F8 SHOW GIFT LIST F9 TERMINATE ORDER F11 PRODUCT AND PROMOTIONS