# 4LG WEBSITE SMS Good morning, Ms. I hope this SMS finds you all well. I am sending you an SMS today about the link to where you could purchase the accessory of your unit This is our 4lg Website: https://www.4lg.co.uk/search.pl?query=AGF79600801 Just put the model number of your Fridge Freezer/ Washing Machine and check if the parts that you need is still available and in stock. Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day! Kind Regards, Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland: 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk _____________________________________________ # SMS FORM FOR PRODUCT USAGE Good afternoon Mr. Rolfe,   I hope this SMS finds you well.    I am writing to follow up on our discussion earlier regarding your washing machine. As you mentioned, you would like to have the steps on how to use the (Easy Care, Mixed Fabric, and Duvet to your Tumble Dryer.) Please see the steps below: 1. (Easy care & Mixed fabric) - After every 4 minutes the reverse rotation of the drum is 10 seconds only. 2. (Duvet) - After every 7 minutes the reverse rotation of the drum is 10 seconds only.   Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day!   Kind Regards, Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland : 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk ______________________________________________________ # SMS TO REQUEST FOR PHOTO OR VID DOCU UPLOAD Good morning / afternoon, Ms. / Mr. I hope this SMS finds you all well. I am sending you an SMS today regarding the copy of the VAT receipt and Serial tag Please follow the instructions below on how to upload it to our website. 1. Please visit this link: https: www.lg.com/uk/support/contact-us/document-upload/ 2. Enter this case number: "CNU241217035792" then select NEXT. 3. Select Upload, upload the photo, and then SUBMIT. Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day! Kind Regards, Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland: 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk ___________________________________________ # SMS UPDATE FOR ENGINEERS REPORT Good morning Mr. Johnson,   I hope this SMS finds you well.    I am writing to follow up on our discussion regarding your fridge freezer. As you mentioned, you would like to have the alternative resolutions. For an update we already send the request for the full engineer's report and still waiting from the authorized service center update, once we receive the update, we will raise this case to check for validation for an alternative resolution however it is subject for review and approval. Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day! Kind Regards, Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland: 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk ______________________________________________________ # SMS FOR NO CONTACT Good morning/afternoon Ms. Hearn, We have been trying to contact/ get an update with you via the provided contact numbers we have on our record, unfortunately we have not been able to get hold of you. If your case is still outstanding or you need further support, please contact us by phone on (UK) 0344 847 5454 (IE) 01 686 9454 You may also contact us via Chat, WhatsApp, or Email at https://www.lg.com/uk/support/contact-us/email-us/ Kind regards, Ann LG UK ____________________________________________________________ # SMS TO REQUEST UPDATE FOR WHATSAPP DOCU UPLOAD Good morning / afternoon, Ms. / Mr. I hope this SMS finds you all well. I am sending you an SMS today for an update to our WhatsApp regarding the copy of the Proof of purchase (The invoice of the unit), Serial Sticker and the short video that is showcasing the issue of your unit. Just 10 to 15 seconds would be great for validation to our technical experts. Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day! Kind Regards, Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland: 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk _______________________________________________________________ # REPAIR CONFIRMATION TEMP Good morning/afternoon Ms/Mr ____, your repair has now been booked with: ASC Name: JTM ASC Phone Number: 0333 091 4040 / 01913 870 773 Job Reference Number: An engineer will contact you within 1-2 business days to set the appointment date and time. If your area requires a parking permit, please ensure you have one ready for the engineer before their visit. Kind regards, Ann LG UK _______________________________________________________________ # WHATSAPP INSTRUCTION Please advise that you need to respond to the chatbot to upload the file. You will see the following options: 1.General Enquiries & Product Troubleshooting 2.Owners Manuals 3.Warranty Information 4.Parts and Accessories 5.Cancel Repair 6.Upload an Image or Video You need to select option 6, then click on "SUBMIT" and accept the privacy policy.If you do NOT respond to the chatbot, the pictures or videos you send will not be received by WhatsApp. #2 WHATSAPP Good morning Ms. Watson, We have been trying to get an update for the files that we requested with you via the provided contact numbers we have on our record, unfortunately we have not been able to get hold of you. The files that we need is VAT Receipt, Serial Sticker, Photo of the Rubber Gasket and the 10 to 15 seconds short video of the leakage. Please provide the requested files in WhatsApp. Our WhatsApp Number: 07970150557 Please advise that you need to respond to the chatbot to upload the file. You will see the following options: 1.General Enquiries & Product Troubleshooting 2.Owners Manuals 3.Warranty Information 4.Parts and Accessories 5.Cancel Repair 6.Upload an Image or Video You need to select option 6, then click on "SUBMIT" and accept the privacy policy. If you do NOT respond to the chatbot, the pictures or videos you send will not be received by WhatsApp. If your case is still outstanding or you need further support, please contact us by phone on (UK) 0344 847 5454 (IE) 01 686 9454 Kind regards, Ann LG UK