###BUY TIME (CHECKING ACC)

-Thank you so much for bringing this concern to us, we appreciate your time and effort, please bear with me while I check on this.

-Thank you so much for providing me the screenshot, I am currently checking on the information that you have given me here on my end. Please bear with me

-Thank you for that information, please bear with me I am checking on the notes to find a solution.

-This information is very much appreciated; I will do my best to check on this for you, please give me a few moments.

-I understand your concern and I know that we need to resolve this quickly, let me just look into it more for you.

-Your concern is very understandable, and I wish to help you out with this. Let me just pull up your account to further determine the problem.

-Let me check a few things here for you and I will be back. One moment please.

-Oh! Thank you for letting me know about these details. No worries, let me help you out with it.

-I appreciate your sharing this information with me. Rest assured, I'm here to provide the assistance you need.

-Upon completion of the task, I'll make sure to notify you. Your patience is greatly appreciated!

-Thank you for the information, we are now checking this for you! if you could be so kind to give me a moment while I am checking on it.

-I appreciate you for giving me this information. No worries, I will do my best to help you out on this one, let me just check on the information I have here on my end.

-I understand your concern I am doing my best to resolve this properly for you and give you the right answer.

-Sure, I'll gladly check this out for you, please wait for a few moments!

-Understood CX! Thank you for alerting us to this, we really appreciate your feedback. Now let's look at how we can fix things.

-I understand that you want to be reassured about this concern, let me check on that for you~!

-Great! thank you so much for confirming it for me~ let me check on your account to further address this concern.

-Alright got you on that! let me check on your account so that I can proceed with your concern, is that alright with you?

-Let me check on your account to see what I can do. please give me a few more time. Is that alright?

-Thank you so much for the information that you have provided CX, I will be checking it furthermore so please wait for a few moments, is that alright with you? 

###STILL HERE

-I am still here, I just want to make sure that we stay connected. Currently I am checking on your account to further look for a solution.

-Got you on that! thank you so much for giving me this information, I'm still checking my resources to check on your concern.

-Sure, I can definitely help you with that! let me just further check your account so that we can proceed with the change.

-Hello CX I am still here, I am currently working on your request, I just want to make sure that we are still connected. 

-Alright! Thank you for confirming, I'm asking you to please bear with me with your request, Thank you so much for your cooperation! 

-Thank you so much for your patience and cooperation CX, I am still looking for the possible options for you so I can further help you out, please bear with me.

-We appreciate you so much for waiting and cooperating with us on this one. I am still here and 

-I really appreciate your kind understanding, and please bear with me while I check on the information that you have given.

### CX IS IDLE

-Hi cx, I am still here I hope you let me help you out with your concern, would you consider the options that I have given you?