ASSUMPTIVE CLOSING (middle of convo before providing reso): While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile.

GREEN SOLID TEMP CHECK Here in T-Mobile. I wanna make sure that you experience the best, I am definitely happy to resolve your concern regarding your bill. To ensure that we got everything covered for you, is there any other concern you'd like to address such as your bill, plan, network or overall experience with T-Mobile so far?

TEMP CHECK for NPS (Provide after resolving concern): As we represent T-Mobile, we always aim to provide an excellent experience. The way you see T-Mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-Mobile services so far?

If yes - Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!

If No - No worries and I understand how you feel. I would like to take this opportunity to turn this experience around and if you don't mind me asking, how else can I be of help and is there anything I can be of service while you have me here?

Use this for MFCR temp check spiel before your recap: to be providing after cx answered nps spiel

Did we take care of your reasons for reaching out today completely?