Thank you for calling BBW, This is_____. How can I help you?

I'm sorry to hear that you received your order incomplete. 
Don't worry, Let me help you provide the best resolution to your concern. 

May I know your order number and a brief description of the products you did not received?

For verification purposes, May I also ask for the First and last name that was associated with your order?
How about the Shipping address and your email address?
Thank you for this information.

I can see here that you have received the initial order that you have with us. thank you so much for this purchase. however, for the 2nd part of your order I can see here that there is no recent update on this from associated courier.


May I place the call on hold for the 2-3 mins while I check my resources here?

Alright, I appreciate your patience waiting on the line, I have already checked the items that you have ordered. and rest assured that all the items are currently available on stock.

Is it okay with that we are just going to process the reshipment for the items that you haven't received?


Okay, thank you so much for your confirmation.
Also, I've noticed here that you ordered Sweater weather 3-wick candle. Actually, that's one of our best sellers. I Think you'll also love our Peppermint Candies 3-wick candle holder. Actually, its only $14.95 scents that matches this coming Holidays. would you like to add this on your shopping bag?


I already processed the reshipment of your package.

You will receive an email confirmation about your order within 24hrs. And another email for your tracking information and you should receive your package within 3-7 business days.

Reshipment of your items will be free of charge.


Anything else?

Thank you for being with BBW. Have an awesome day!