We want to make sure that we will be able to address your concern today and provide you a resolution, I've tried to reach you via call and It seems that you're back on your day now and it's totally fine. But no worries, If you need to continue the conversation, please feel free to respond and my peer will be able to assist you and continue the conversation. If you have other concerns or follow up. You can contact us back directly at 1-800-937-8997 and we are available for 24 hours a day / 7 days a week for you . Have a great week ahead!