Global Transaction Limits/Global Business Principles

Global Transaction Limits

MGI customers around the world can send/receive a maximum of:

• 10,000.00 USD per transaction,
• 25,000.00 USD per continuous 3 months,
• 75,000.00 USD per continuous 12 months,
• 100,000.00 USD per continuous 12 months after the successful verification (refer to the below grid for details).

When one of the below limits is reached...

• 25,000.00 USD per continuous 3 months
• 75,000.00 USD per continuous 12 months And the required data is... Collected at POE Then... MGI will not place the transaction on hold and it will be processed as usual.

When one of the below limits is reached... And the required data is... Not/partially collected at POE MGI may place the transaction on hold to collect required data.

• Once the customer's activity is accepted, they will be allowed to continue transacting with MGI until reaching the next limit (75,000.00 USD per 12 months or 100,000.00 USD per 12 months, as applicable).

• Further transactions will be stopped until the customer is eligible to transact again. Note: any transaction exceeding the 12-month 100,000.00 USD limit will be rejected.

• Refer to Compliance Required Data for more details on various data collection requirements.

• Refer to High Value Sends for information on higher-than-standard transaction limits.

Other Limits

• More restrictive limits can be applied based on:

  • Regulatory limits in a send/receive country (refer to respective Country Pages for details),
  • Assessment of a potential consumer fraud and/or other risks related to a specific transaction.

• Transaction limits can vary based on various factors, including but not limited to send/receive agent, send/delivery option, send/receive country and transaction amount; refer to respective Country Pages and Agent Locator for more details.

  • MGO customers can see the limits while estimating fees online; refer to MGO Website General Information.

Note: you can provide send/receive limits to customers.

• When a customer states they have not exceeded any of the above limits, advise them there may be other limit-driven restrictions resulting in their transaction(s) being stopped.
• Do not transfer calls related to transactions exceeding limits.

Global Business Principles

Global Business Principles (GBP) are:

• System-driven rules that flag and/or prevent transaction patterns not aligning with our business as the family remittance provider,
• Security measures devised for the benefit of both agents and customers, consisting of various rules related to transaction quantities and dollar amounts over a given period of time.

In case of sends, transactions can be stopped at the point of sale (POS) before Reference Number is generated; in case of receives, they can be automatically made available for refund to senders.

• The following error message is GBP-specific and means that a send/receive transaction was stopped due to exceeding GBP limits: Consumer has met transaction limits.
• Transactions are screened against other limit-driven rules (e.g. regulatory-driven limits, country specific limits, AML/fraud controls), possibly resulting in different agent error messages.

Refer to Transaction Refused at POS or RF6/AFR Status for more details on transactions being refused at POS, or rejected and automatically put in an RF6 status.