NETWORK RESET

Thanks for providing this information, xxxx. I got your back. I understand how important your service is to you and I will take care of this for you. 

Thanks for sharing this information. Can you check if your data roaming is already active? To check this, kindly dial #RON# (#766#) to your phone dialer.

Thanks for waiting, xxxxx. Upon reviewing your account, I want to assure you that your plan comes with international roaming feature. We will now proceed with basic troubleshooting steps to assist in resolving this issue. Please be aware that this process may take some time, but I want to assure you that I will be here to provide assistance until the issue is resolved. 

To start, can you please select the roaming partner manually. These are the steps: 

1. Choose Settings.

2. Choose Cellular.

3. Choose Network Selection.

4. Turn off Automatic.


Choose any of the following:
- AT&t

-Altan

-Movistar

-Telcel

Let me know if this works, thanks. 

Thanks, James. I want to make sure that everything works. Can you please try to send a text message or make a test call? 

Perfect! :) I'm glad to hear that it works. Before I let you go, I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if did we take care of your reasons for reaching out today completely?