After carefully reviewing your account, I have confirmed that the $60 charge is indeed valid. As much as we would like to accommodate a removal of this charge, we are unable to do so since it is a legitimate fee. The best course of action we can recommend is for you to settle the $60 payment for the restoration fee.
We tried applying the credit however the system is not allowing us to do so since it is valid charges.
I understand that the only thing that I can do as of the moment is to provide you the most accurate information as possible. I don't want to provide you a false hope regarding your concerns.