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International Coverage Oh wow! I'm glad to know that you're planning to travel abroad. No worries, I will definitely help you to confirm the plan inclusion and International data pass that you can consider. If you don't mind me asking, may I know the country that you will visit so we can check the plan inclusion please? Great question! No worries, I will help you confirm the plan inclusion and the features add on that you may consider during your trip. ------------------- Thanks for waiting! As per checking, your current plan includes the Simple Global features and it means that when you travel abroad. You will have an unlimited 2G data connection, Unlimited texting and $0.25/minute when you make a phone call. You can confirm this information on this link: Regarding the high-speed data during the trip. You can add the "International roaming passes" and it means that you could have a High-speed data while roaming outside the United States, it will also include the Unlimited $0 calling from Simple Global to Simple Global countries and the Data Allotment will depend on the data package that you will select. These are the data allotment packages that we currently have which is: 512MB Data Allotment good for 1-Day for only $5/line 5GB Data Allotment good for 10-Day for only $35/line & Lastly, 15GB Data Allotment good for 30-Day for only $50/line Would you like to consider adding an international data pass to your line? Great news! I'm glad to inform you that I was able to add the International data pass for the line xxx and it will be effective xxxx. You will also receive a SMS and email notification regarding with the features that I have added on the account. By the way, when you arrived at Egypt, I am advising you to immediately turn on as well the data roaming by dialing the shortcode of #RON# (#766#). And Dial #ROF# (#763#) when you've like to turn off the international data roaming. ---------------- We can definitely help you to add this feature to your account but there is also a way for you to add it to your account at any time that you need it. Access the T-Mobile App on your device. Tap ACCOUNT > ADD-ONS next to the Primary Account Holder's line. Scroll down and tap Manage Data & Add-ons. Scroll down and select the check box next to the pass you want to add. Select Continue > Change Date to choose a start date for your pass. If you don't select a date, it will start immediately. Click Agree & Submit. Or simply use this link for easier access: https://www.t-mobile.com/support/plans-features/data-passes?cmpid=hw_send ------------------------ Just a heads up, if you're using a CruiseShip please be advised that we have a different rates and you'll be able to see the charges on this link instead: https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/cruises Please be advised that when travelling using Cruiseship, it has a different rates since the Cruiseship will have it's own coverage. The T-Mobile does not offer yet a Plan that can be used when travelling using Cruiseship. When you make a phone call on directly, it will cost $5.99/minute and $0.50 per text. To prevent this charges, you are advised to use the Cruiseship WiFi and use ny third part party to sent a SMS or use Wifi Calling. But when you arrived at Jamaica, you will have a 5GB High speed connection and an unlimited 2G data connection, Unlimited texting and $0.25/minute when you make a phone call. I do hope that I was able to explain it further. Just let me know if you have any clarification with this, alright? Since no T-Mobile towers available when onboard, we do recommend to connect with WIFI and turned on Airplane mode to make sure that you won't be charge for any cruise rates. On the other hand, once you landed. You will be able to use the T-Mobile. ----------------------- International calling: I will definitely help you with that. If you don't mind me asking, may I know the country that you will call so I could check the regular rates and the options to have a discounted international calling please? Thank you for the confirmation! Just give me a few minutes to check it on my end. Please be advised that the regular rates from US to Belgium is $3.00/minute but when you add an Stateside International Talk which is $15/month it will be for free which is unlimited calling using Mobile to Landline and even mobile to Mobile. You can check it on this link: https://www.t-mobile.com/coverage/international-calling?countryName=Belgium#stateside-results -------------- As per checking, your current plan includes the Simple Global features and it means that when you travel abroad. Since you're under the Magenta MAX, you will have a 5GB High speed connection for free, and once you're able to consume the 5GB, you will have an unlimited 2G data connection. In addition to that, you'll have Unlimited texting and $0.25/minute when you make a phone call. You can confirm this information on this link: https://www.t-mobile.com/cell-phone-plans/international-roaming-plans?country=Peru
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