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FEB 22

  1. Inquiry - customer called in regarding smartphone
  2. Symptom Description -
  3. Provide error code if present: no error code
  4. Troubleshooting provided:
  5. Outcome: TRANSFER TO IM
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Model Number: Serial Number: Place of Purchase: Phone number :

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case:338553554

TICKET ID : 1152151083

==========================================

  1. Inquiry - customer called in regarding the range
  2. Symptom Description -
  3. Provide error code if present: no error code
  4. Troubleshooting provided: transfer to USA customer service
  5. Outcome: misrouted call
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 1k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Model Number: Serial Number: Place of Purchase: Phone number : 5142627687

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #338564310

TICKET ID: 1152151392

==========================================

  1. Inquiry - calling regarding TV
  2. Symptom Description -
  3. Provide error code if present: no error code
  4. Troubleshooting provided:
  5. Outcome: TRANSFER TO HE
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Model Number: Serial Number: Place of Purchase: Phone number :

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case:338575794

TICKET ID : 1152151761

==========================================

  1. Inquiry - customer called in regarding washer
  2. Symptom Description - filter on the bottom washer
  3. Provide error code if present: no error code
  4. Troubleshooting provided: ADVISE CUSTOMER TO GO TOW WEBSITE TO ORDER TO THE WEBSITE
  5. Outcome:
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name :Abbas Nasser Model Number: WF42H5000AW/A2 Serial Number:0BE65AEJ800991R Place of Purchase: Phone number : 4166696465

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #338582707

TICKET ID 2330139947

==========================================

  1. Inquiry - customer called in regarding washer
  2. Symptom Description - they buy washer then they bought extended warranty for 5 years
  3. Provide error code if present: no error code
  4. Troubleshooting provided: advise customer to called home depot regarding extended warranty for 5 years
  5. Outcome:
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Gabriela Garcia Model Number: Serial Number: 0bey5baw101223a Place of Purchase: Phone number : 6047604001

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #338584246

TICKET ID: 2330140114

========================================== 5148161113

  1. Inquiry - customer called in looking for contact number of US
  2. Symptom Description -
  3. Provide error code if present: no error code
  4. Troubleshooting provided: . transfer to USA Customer service
  5. Outcome: misrouted call
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Model Number: Serial Number: Place of Purchase: Phone number :

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: 338605895

TICKET ID: 1152152787

  1. Inquiry - customer called in looking for contact number of US

  2. Symptom Description -

  3. Provide error code if present: no error code

  4. Troubleshooting provided:

  5. Outcome:

  6. Resources used ( paste links used):

  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N 8.) Additional comments or customer response : Name : Model Number: Serial Number: Place of Purchase: Phone number :

  8. NCP Parts Needed: NA

  9. HRM Result: NA

  10. Sprinklr Case: #338608428

TICKET ID: 1152152853

==========================================

  1. Inquiry -
  2. Symptom Description -
  3. Provide error code if present: no error code
  4. Troubleshooting provided:
  5. Outcome:
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Model Number: Serial Number: Place of Purchase: Phone number :

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case:

TICKET ID

  1. Inquiry -
  2. Symptom Description -
  3. Provide error code if present: no error code
  4. Troubleshooting provided:
  5. Outcome:
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Model Number: Serial Number: Place of Purchase: Phone number :

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case:

TICKET ID

==========================================

  1. Inquiry -
  2. Symptom Description -
  3. Provide error code if present: no error code
  4. Troubleshooting provided:
  5. Outcome:
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Model Number: Serial Number: Place of Purchase: Phone number :

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case:

TICKET ID

==========================================

  1. Inquiry -
  2. Symptom Description -
  3. Provide error code if present: no error code
  4. Troubleshooting provided:
  5. Outcome:
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Model Number: Serial Number: Place of Purchase: Phone number :

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case:

TICKET ID

==========================================

  1. Inquiry - Refrigerator door issue
  2. Symptom Description -Bracket door holding is angled down
  3. Provide error code if present: no error code
  4. Troubleshooting provided: . ask the customer to send the picture of the refrigerator

Turn the bolt clockwise to raise the door or counterclockwise to lower it.

Use the enclosed hex wrench to turn the bolt a little counterclockwise 5. Outcome: CRETE A SERVICE REQUEST 6. Resources used ( paste links used): agent pilot 7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Shea Ratzlaff Model Number: RF30BB6600QLAA Serial Number: 1H7Y43AYB00197X Place of Purchase: COSTCO Phone number : 15197160339

  1. NCP Parts Needed: NA
  2. HRM Result: Overall judgment: No items requiring inspection based on diagnosis symptoms
  3. Sprinklr Case: #338613857

TICKET ID :2330144179

4184200782 / 5136626968