good chat 11/11/24

N/A, 11 Nov. 2024 , 05:29am Welcome John ! [Sent]

JOHN SAMUELS, 11 Nov. 2024 , 05:29am Since my Samsung flip is no longer working I’d like to upgrade my phone rather than have it repaired

T-Mobile, 11 Nov. 2024 , 05:29am Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at t-mo.co/privacy [Read]

T-Mobile, 11 Nov. 2024 , 05:29am One moment [Read]

T-Mobile, 11 Nov. 2024 , 05:29am Thanks! A live representative will be with you shortly. [Read]

Ericajoy, 11 Nov. 2024 , 05:31am Hi John! This is Erica from T-Mobile Messaging, I’m here to help. I understand that you are contacting regarding an upgrade, let's work on this together. [Read]

Ericajoy, 11 Nov. 2024 , 05:31am May I know what device are you interested with? [Read]

JOHN SAMUELS, 11 Nov. 2024 , 05:31am iPhone 16 pro

Ericajoy, 11 Nov. 2024 , 05:32am Great choice! Are we going to do the upgrade on the line ending in 0569? [Read]

JOHN SAMUELS, 11 Nov. 2024 , 05:32am Yes

Ericajoy, 11 Nov. 2024 , 05:33am Thanks for confirming! Another thing, will this be a regular upgrade or do you have a device to trade in? [Read]

JOHN SAMUELS, 11 Nov. 2024 , 05:33am Just regular

Ericajoy, 11 Nov. 2024 , 05:34am Lovely! One moment please. [Read]

Ericajoy, 11 Nov. 2024 , 05:36am I'll be sending a one-time PIN, please relay once received, thank you! [Read]

JOHN SAMUELS, 11 Nov. 2024 , 05:36am 700614

Ericajoy, 11 Nov. 2024 , 05:36am Got it! [Read]

Ericajoy, 11 Nov. 2024 , 05:37am What would you like for the storage and color for the iPhone 16 Pro? [Read]

JOHN SAMUELS, 11 Nov. 2024 , 05:39am 128GB desert titanium

Ericajoy, 11 Nov. 2024 , 05:40am Thanks for confirming! For the payment options, would this be an installment plan or you'll pay in full? And please be advised that there is a $35 device connection charge plus taxes. [Read]

JOHN SAMUELS, 11 Nov. 2024 , 05:41am Installment plan and ok no problem

Ericajoy, 11 Nov. 2024 , 05:44am Copy that, John! [Read]

Ericajoy, 11 Nov. 2024 , 05:44am May I kindly ask if you are planning to add insurance to your device, it is $18/month? With protection 360 insurance you can get:

• It covers extended Apple care services up to 24 months.
• Covers accidental Damage, Loss and Theft
• Covers mechanical/Electrical failures
• Unlimited Screen protector replacements
• Jump upgrades when you reach 50% device installment.
• McAfee Security for T-Mobile ID theft Protection [Read]

JOHN SAMUELS, 11 Nov. 2024 , 05:44am No insurance

Ericajoy, 11 Nov. 2024 , 05:47am Alrighty! I will be using the billing address on file. [Read]

Ericajoy, 11 Nov. 2024 , 05:47am Can I have your email for the notifications about this transaction? [Read]

JOHN SAMUELS, 11 Nov. 2024 , 05:48am bsmart4life52@yahoo.com

Also can you please let me know how much is due today

Ericajoy, 11 Nov. 2024 , 05:49am Yes. On it now. [Read]

Ericajoy, 11 Nov. 2024 , 05:51am Total charges due today would be $126.86. Please fill out the card details on the secure form for the payment. [Read]

T-Mobile, 11 Nov. 2024 , 05:51am Click here to access our secure forms: https://t-mo.cc/xrivxjluf0 [Read]

T-Mobile, 11 Nov. 2024 , 05:54am Form Submitted [Read]

Ericajoy, 11 Nov. 2024 , 05:57am Got the details here, John. One moment. [Read]

Ericajoy, 11 Nov. 2024 , 05:59am You authorize T-Mobile to charge your credit card in the amount of $126.86. You also authorize T-Mobile to credit your credit card for any refunds. Do you accept these terms and agree to make this payment? [Read]

JOHN SAMUELS, 11 Nov. 2024 , 05:59am YES

Ericajoy, 11 Nov. 2024 , 06:00am Order is placed now, John. Estimated Order Ship Date: 11/10/2024 to 11/13/2024 [Read]

Ericajoy, 11 Nov. 2024 , 06:01am Aside from the upgrade, do you have anything else for me? [Read]

JOHN SAMUELS, 11 Nov. 2024 , 06:01am Can you just confirm the ship to address please

Ericajoy, 11 Nov. 2024 , 06:03am Sure!

Po Box 350767
Jamaica, NY 11435 US [Read]

JOHN SAMUELS, 11 Nov. 2024 , 06:04am Would you be able to have that come straight to my home and not my PO BOX?

Ericajoy, 11 Nov. 2024 , 06:06am I see. We can cancel the order and place another again. One moment. [Read]

JOHN SAMUELS, 11 Nov. 2024 , 06:06am I’m so sorry I didn’t realize it would go to the PO BOX

Ericajoy, 11 Nov. 2024 , 06:10am No worries! I'm glad we cleared this up before I let you go on your day. [Read]

Ericajoy, 11 Nov. 2024 , 06:11am One Time Pin successfully sent. [Read]

JOHN SAMUELS, 11 Nov. 2024 , 06:11am 070595

Ericajoy, 11 Nov. 2024 , 06:13am Oh, can you also please give me the address we will be using? [Read]

JOHN SAMUELS, 11 Nov. 2024 , 06:14am 125 beach 17th street Apt 21i
Far Rockaway, NY 11691

Ericajoy, 11 Nov. 2024 , 06:17am Thanks! [Read]

Ericajoy, 11 Nov. 2024 , 06:22am Apologies, I'm correcting charges with the shipping so I have to do redo the process again, will be sending an OTP. [Read]

JOHN SAMUELS, 11 Nov. 2024 , 06:23am ok

Ericajoy, 11 Nov. 2024 , 06:24am Sent. [Read]

JOHN SAMUELS, 11 Nov. 2024 , 06:24am 210534

Ericajoy, 11 Nov. 2024 , 06:28am Got it, Processing here now. [Read]

JOHN SAMUELS, 11 Nov. 2024 , 06:28am Ok

Ericajoy, 11 Nov. 2024 , 06:31am Done! [Read]

Ericajoy, 11 Nov. 2024 , 06:31am Thank you so much for working this with me! [Read]

JOHN SAMUELS, 11 Nov. 2024 , 06:32am You’ve been so very helpful!! Thank YOU

Ericajoy, 11 Nov. 2024 , 06:33am Thank you for letting us assist you today! So glad we we're able to help you with upgrade. Congrats on your new phone, John! [Read]

Ericajoy, 11 Nov. 2024 , 06:33am If there’s nothing else, we’ll go ahead and close the chat, but we are always here at your convenience.

Again, I'm Erica from T-Mobile, so happy we were able to help. Have a great rest of your day! [Read]