8. Suspended

Suspended:
Oh! I'm sorry to hear that the service has been suspended. I know how important it is for your service to be restored since having communication right now is a must. No worries, I got your back! I'll be checking the possible options and ways for us to restore your account.

I really appreciate you waiting in line! I definitely understand that you'll need to activate the service right now.

As per checking on the account, we have another option to restore the account and we are only one step away. Right now, you only need to settle the minimum payment of $xxx which is 31+ past due days balance and after that we could already set up a new payment arrangement to restore the service.

May I ask if you could settle any amount right now?

May I know if you will be able to settle this minimum payment please?

I really appreciate you for letting us know. Give me a few minutes, I am already discussing this matter with my support. We don't usually do this but I don't mind extending all the possible options to help you further.

Thanks for waiting. Great news! I already got the approval from my support. The best option that we have right now is a temporary restoration instead that will last for 24-48 hours and you'll have to settle the minimum payment of $170.65 as soon as possible so you could set up a payment arrangement to prevent any service disconnection. Should we proceed? 

Are you okay with that?

Thanks for your cooperation with me xxx! I'll go ahead and process the restoration of the account. Just bear with me. I'll keep you updated once I'm done.

Thanks for waiting! I just want to inform you that the account is already restored. You may now use your T-Mobile service. You can go ahead and restart your device. Service will be perfectly working by then. Please don't forget to settle the minimum payment and set up a payment arrangement as soon as possible.

You'll also receive confirmation text/email about this change. I want to thank you for your patience and understanding while waiting. 🙏

Once you're able to settle the minimum payment amount of $XXX, you can definitely set up a new payment arrangement that will help you to manage the other past due balances on the account. You can simply set up a new payment arrangement by just logging in to your T-Mobile account. You may set up a new payment arrangement on this link: https://www.t-mobile.com/support/account/payment-arrangement?cmpid=hw_send

I'm very pleased that we've been able to help you today by restoring the account and self help option to set up a payment arrangement once you settle the minimum payment.

I highly appreciate all of your time. I'm very pleased that we've been able to help you today by restoring the service and self help option to set up a new payment arrangement once you settle the minimum payment. Thank you again, and have a great week! 


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As per checking on the account, we have another option to restore the account and all you need to do is to set up a new payment arrangement. May I ask if you can try to set up the payment arrangement using the T-Mobile application please?