NESTING

2 types of nesting Role play & Live call

STEP 1: Training outbound STEP 2: Click the phone icon at the top right to start an outbound call STEP3: In the number field enter 800-961-0434 "call from" dropdown menu , select 18f_training-outbound STEP 4: IVR menu : press 1 sales & 2 service will route to "zzzTraining Queue only STEP 5: STEP 6:

ICORE - get their name and msd id (transfer the call to batchmate) spi-respa@1800flowers.com

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