6. SLOW DATA CONNECTION

Oh! I really appreciate you taking the time to bring this to our attention. As much as possible, we want you to have a better connection, especially nowadays. Let me help you with that! Getting this issue fixed as fast as possible will be my goal. May I have your complete address please?

I appreciate you waiting in line, I have already verified and reviewed your account. I could see here that the line is good and I couldn’t see any tower modernization on your location. But since you’re experiencing a slow connection, what I can do right now is to actually refresh the line ending in XXXX to gain a better connection in the near tower and I’ll be requesting you to please restart the device as soon as I refreshed the line. 

But you don't need to worry any more since our Engineering team is already working with the current issue and here is the Ticket ID for the tower modernization: XXXX. Since the Engineering Team is all aware of the incident, they're doing their best to resolve the issue as much as possible.

We are always aiming for a better service to our customers and it is the reason why we're doing a system upgrade to accommodate our growing family. I want to thank you for your patience and cooperation with us.

For the meantime, I'll be refreshing each line as well so you will receive a better connection to the other available tower. After I refreshed the line xxx, please restart the device so we could check if you have a better connection after. Should we proceed?

I have successfully refreshed the line ending in XXXXX. May I ask if you could please restart the device and for us to see also if you were able to gain a better connection, please?

As much as possible, I really want to make sure that you'll receive a better connection. May I ask if you could confirm the connection status after doing the basic troubleshooting, please?

I am hoping that you'll be able to received a better connection but if it still the same, don't hesitate to let me know so I could immediately submit as well the follow up ticket complaint for our Engineering team to sort this out.

Thank you for waiting! I'm glad to inform you that I was able to submit the follow up Ticket and rest assured that you will be notified via SMS and with your email address.

I also indicate the affected services since we have tried to refreshed the line but it is still the same. No worries, rest assured that our Engineering team will be able to sort this out.

I'm very pleased that we've been able to help you today by doing the basic troubleshooting to gain a better connection but since you encounter the same thing, we have submit a follow up ticket fully resolved the concern and for our Engineering team will be aware with the affected services. Once again, thanks for your cooperation!

After the tower modernization, expect a better connection. As a courtesy for the inconvenience that it has caused, I'll be crediting $20 on your account instead. Are you okay with that?

I'm very pleased that we've been able to help you today by processing a basic troubleshooting for a better connection since there's an ongoing modernization on the area to improve the service as well.

Thank you for your cooperation Marvelin. Just give me a few minutes, I will process the $20 credit on your account. I'll keep you updated once I'm done.