🍇TROUBLE SHOOTING🍇

Please click reload.“Sai yomi komi” 再読み込みボタンをクリックしてください

📍-Student status was offline. Asked to click reload. Waiting, Okay now 再読み込みボタンをクリックしてください

📍-Student is freezing. Asked to click reload. Waiting. Okay now 再読み込みボタンをクリックしてください

📍-Student screen went black. Asked to click reload. Waiting. Okay now 再読み込みボタンをクリックしてください

📍-Student can't write on the page. Asked to click reload. Waiting. Okay now 再読み込みボタンをクリックしてください

📍-Student can't see the page. Asked to click reload. Waiting, Okay now 再読み込みボタンをクリックしてください

🍭 St can't hear, asked to click reload / waiting. Okay now 再読み込みボタンをクリックしてください

🌟 YOU CAN'T HEAR YOUR STUDENT

I can’t hear you. Can you hear me? そちらの声が聞こえません。

🏅 YOU CAN'T SEE YOUR STUDENT. I can't see student, asked to click reload/ waiting. Okay now

I can’t see you. Can you see me? Can you see your video by yourself? If you can’t see your video by yourself. Please check your camera. そちらの映像が届いておりません。私の映像は見えますか？ご自身の映像は見えていますか？ご自身の映像が、映し出されていない場合は、カメラの設定をご確認ください。

-The student was absent. -Time is over, The student didn't show up.

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TEMPLATE FOR HELPING YOUR STUDENT

Your student wants to talk to JP staff 🍎1. Please send a message to our customer service カスタマーサービスにご連絡くださいませ。

🍎2. You want your student to change his headset Please try to unplug your headset and plug it back in. If it’s still not working, could you change your headset? ヘッドセットを抜き差ししてみてください。それでも改善しない場合は、ヘッドセットをかえていただけますか？ 🍇- Asked st to change headset / waiting ,Okay now

🍎3. You want your student to change his device. Could you change your device? 他に、パソコンやタブレットをお持ちですか？他の端末にかえていただけますか？ 🍇-Asked st to change his device/waiting. Okay now

🍎4. You want your student to test their camera and mic. Could you leave a lesson room and go back to the top page? Please click “環境チェック” at the top of the page and check if your camera and mic are working. 一旦、レッスンルームから退出していただき、ログイン後の画面に戻っていただけますか？画面上部に、「環境チェック」という項目がございます。そちらをクリックしていただくと、カメラやマイクのテストが可能でございます。

🍇 Asked st to test their camera and mic/ waiting. Okay now

🍎5. Your student can’t fix the problem by herself/himself. Please call someone who can help you. だれかたすけてくれるひとをよんでください

🍇 St can't fix the problem, ask to call someone to help/ waiting. Okay now

🍎6.. You want your student to sign out and log-in again. Please sign out and log-in again. 一度サインアウトしてログインしなおしてください

🍇 asked st to sign out and in / waiting. Okay now

🍎7. You want to change your PC. I will change my PC. Please wait a moment. パソコンをかえてみます。少々お待ちくださいませ。 🍇 I will change pc. HERE NOW

🍎8. If your student asks you to end the lesson early. I understand your request, however, it's not allowed for tutors to end the lesson before the schedule. So I need to stay in the lesson room until the time is over. あなたのリクエストは理解しました。しかし、講師は時間よりも前にエンドレッスンすることを許可されていないため、私はレッスン終了時間迄、レッスンルームに滞在する必要があります。 🍇 st wants to end the lesson , template sent.

🍎9. You weren’t able to have a lesson at all due to some technical problem. We weren’t able to have a lesson due to some problem today. I’m so sorry but I have to end the lesson now. See you! 本日は不具合によりレッスンを提供できておりませんが、お時間になってしまいましたので、恐れ入りますが、エンドレッスンさせていただきます。

CLEAR CACHE TEMPLATE ◆How to clear your web browser's cache, cookies, and history. For PC (Chrome)◆ ◆パソコンのキャッシュクリアの方法◆ ①Chromeの設定 [ 右上の・・・が縦に並んだマーク ] をクリック ②[その他のツール] > [閲覧履歴の消去] を選択 ③閲覧履歴の消去パネルが開くので、任意の [期間] を選択 ④[キャッシュされた画像とファイル] をチェック ⑤[閲覧履歴データを消去する] ボタンをクリック

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If you encounter this kind of technical. You cannot hear the ST po; ask the student if he/she is using IPAD. IF, YES. Please send this template po. If you want to know if your student is using the correct browser. 【iPad】Are you using Safari? Basically, you need to use Safari browser if you are using an iPad. 【Windows PC / Mac PC】Are you using a computer? Basically, you need to use Google chrome browser if you are using a computer. 【Android tablet】Are you using an Android tablet? Actually, we don’t recommend having a lesson with an Android tablet. However, if you want to use it, please try to use Google chrome. 【iPad】Safari を使用されていますか？基本的に iPad をお使いの場合は Safari でアクセスしていただく必要がございます。【Windows PC / Mac PC】パソコンを使用されていますか？基本的にパソコンをお使いの場合は、Chrome でアクセスしていただく必要がございます。【Android】アンドロイドタブレットは推奨端末ではございません。使用できるか試されたい場合には Chrome をご利用く

TEMPLATE FOR THE PROOF

It will be the proof that you were waiting for the student or you were punctual. Please send “Hello” a few seconds before the lesson time. And if your student is offline, you have to send “Hello” every 5 minutes until the end time. Hello!

If time is over, please send “Thank you!” or “Bye!” to the chat box even though your student is absent. Thank you! / Bye!