ORDER CHANGE/CHANGE DELIVERY DATE CSI

Hi thank you for calling 1800flowers.com. This is Charles. How can I help you?

No worries. I understand that ___. I'm willing to assist you

To better assist you, May I have your order number please?

Thank you for the information. Please give me a min to check your account.

Thank you for patiently waiting. I'm done pulling up your account. For verification, your fullname is__, your address is __, the recipient name and address.

Thank you for verifying that for me. Since your account is already verified,

Since that I already pullup your account and it seems to be delivered on dec 9 and you mentioned that you want it to moved on dec 10 because the recipient is not home. May I ask if I put this call on hold for a min or two to check your order requested is available.

Thank you for your patience.

Upon checking here, your order is out on track to be delivered today. any changes and cancellation is not possible this time. however, we can send message to our shop to provide your request to be delivered on the following days then the florist will take handle on your order. Would that be okay?

Thank you. Please give me a min or two.

Thank you for holding.

I already sent a message to our shop and this is already been submitted to our florist. Is there anything I can assist you with today?

Have I addressed and resolved all of your concerns today?

Thank you for doing business with 1800flowers.com. Again, my name is Charles. Have a great day!

ORDER NOTES --

CUSTOMER CALL AND HE WANTS TO MODIFY THE DELIVERY DATE BECAUSE THE RECIPIENT IS NOT HOME ON THE DELIVERY THAT WAS SCHEDULED. THE CUSTOMER WANTS TO MOVE THE DELIVERY ON THE FOLLOWING DAYS. CUSTOMER PROVIDE INFORMATION AND IN MY END, UPON CHECKING HERE THE DELIVERY WILL BE TODAY AND THIS IS ALREADY ON TRANSIT OUT ON TRACK. EDUCATED THE CUSTOMER ABOUT THE DELIVERY THAT ANY CHANGES OR CANCELLATION IS NOT POSSIBLE THIS TIME. HOWEVER, WE CAN SEND MESSAGE TO THE FLORIST TO DELIVER ON THE FOLLOWING DAYS. INFORM THE CUSTOMER THAT TO ASSURE THAT THE MESSAGE WAS ALREADY SUBMITTED. CUSTOMER APPROVED AND EXPRESSED HIS GRATITUDE TO THANKS FOR THE ASSISSTANCE PROVIDED. CSI CLOSED

ORDER NOTES FOR BROKEN VASE

 CUSTOMER CALL CLAIMING THAT THE VASE WAS BROKEN AS PER CHECKING HERE THE DELIVERY DATE WILL BE TODAY CUSTOMER PROVIDED INFORMATION APOLOGIZE TO CUSTOMER AND OFFERED REDELIVERY AT NO ADDTIONAL CHARGE WITH $15 SAVINGS PASS THEN THE CUSTOMER AGREED TO WHAT I PROVIDED THEN PROCESS FOR REPLACEMENT AND EDUCATE THE CUSTOMER THAT THE DELIVERY WILL BE TOMORROW