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I see upon checking your account Brian, you will still receive your pass as well as your son , your pass 2 is still in queue to be printed. You'll receive an email confirmation once your pass will ship. Passes can take between 5-10 business days to arrive once the confirmation email is sent. Please know that, Printing of 2022-2023 passes already started this month and printed by batches. Once your pass is printed it will be forwarded to our courier company for shipping and you will be notified via email once your pass is already on shipping process, from their you may expect your pass within 7 to 10 business days. Also, please know that if you needed your passes before it will physically arrived, you always have the option to have it printed at the resort's ticket window by simply presenting one valid ID for your account verification.

Joseph for this one, as much as I wanted to help you on this one Yes, you may update your Full name. However, it can only be updated in person through our ticketing window as they are the only one who has the tools to update Personal Identifiable Information (PII).

Since this information are classified as personal and confidential, for security reason this information can only be changed in person through our ticketing window at any of our own resort. You may do so on your visit at the resort to avoid any travel inconvenience on your end.

We deeply value your loyalty and understand your challenge however as indicated in our terms and conditions, which was acknowledged at the time of purchase, our passes are non-refundable or transferable. However you may be eligible to receive a refund under our Epic Coverage that provides protection across a range of Qualifying Personal Events. To learn more about Epic Coverage events that are eligible, visit epicpass.com under benefits tab

****Hi, there! good day I am Christian, I hope you are doing well today! to better help you, may I have your full name, phone number and email address so I can pull up your account?

$545

Good morning, Good afternoon, Hi, there! Can I have your full name and date of birth so I can pull up your account? Thank you for the information. How may I assist you? Thank you for the information. How may I assist you with your Epic pass? I understand that you wanted to. May I know to what specific resort is this please? Thank you for patiently waiting.

You're welcome! Is there anything else please that I can assist you with aside from this?

You're welcome! Thanks for chatting with me today. Have a good day!

I, understand if you don't provide your information it is just a part of our verification purposes.

***Please allow me a minute to check on this. ***I'm sorry to hear that you haven't yet receive your pass. ***May I have your confirmation number please? ***Please confirm at least the last 4 digit of your credit card on file for the refund? ****I have successfully processed the refund for $694.95 back to card that ends with 2008. ***The number with the correct option will lead you directly to the bike park department.

***Changes/cancellation of bike park tickets are handled by our in resort team and they can be reached at 530-562-1010 for assistance.

****Our 22/23 passes will going on sale within this month of March but we have no yet specific date if when it will be. Any update will be posted on our website or you'll be notified on your email address on account.

***Please disregard the email you've received. It is just a reminder to our guest to who purchased their 22/23 passes. ***I do apologised, it was an error on our end that we sent an email "sent to all" and not categorized those who has purchase their new passes. ***Rest assured that this will not happen again and we did already refunded you for $4.95.

***I'm sorry to hear that you haven't yet receive your pass. ***We will start sending passes by July so possibly you will be able to receive your pass on first week of July. Also you will be able to receive a notification once your pass will be mailed.

****"There may have been an issue in the shipping confirmation email you received, in regards to the shipping address. If you do not receive your pass within the next 2 weeks, please call us back and we can get a pass reshipped for you to the correct address."

***As I have checked on your account, you have 10 buddy and 6 ski with a friend tickets with your Epic local pass. ***I'm sorry if these information are not yet available on your end, but our technical team is working on this. And you'll be notified once available. ***Purchasing of Buddy/SWAF tickets online is not yet working properly. Should you wish to continue to purchase, please purchase in person at the ticket window or by contacting our Corporate sales and services team at (970)-754-0005 to purchase your buddy tickets over the phone. They are open from 8:00 AM to 05:00 PM (MST).

**I'm sorry that you have no access on your stats or your ski activities was not recorded on your account. You can email epicmix@vailresorts.com and our team would be happy to assist you with that concern/issue. ***They are having a system issue as of now but our technical team is fixing on this now.

***May I have your confirmation number please? ***Please confirm at least the last 4 digit of your credit card on file for the refund? ****I have successfully processed the refund for $694.95 back to card that ends with 2008.

***I, understand if you don't provide your information it is just a part of our verification purposes.

****I'm sorry but as of the moment we're no longer selling passes. The deadline was yesterday and as much as we want to cater your request we no longer offer extensions.

*** This is just an error as it communicates that your passes are blacked out on holidays, which is untrue. Email teams are currently working to understand scale of the issue.

***Due to warm weather, Heavenly Ski Resorts will be delaying their winter season opening and we have no yet specific date if when it will be. Any update will be posted on their website.

***Please login to your account using your email address: j_ahrenholtz@yahoo.com and your temporary password is: winter22(all in small letters). From here it should be updated. ***Great! Since you were able to login now, you can change it to your preferred password.

***Please contact our Corporate sales and services team at (970)-754-0005 to purchase your pass over the phone. They are open from 8:00 AM to 05:00 PM (MST). We cannot handle passes/ credit card transaction through chat due to security risks of your account.

***Please contact our Corporate sales and services team at (970)-754-0005 to do processing your additional days and they will just add the information to your pass purchased before as well to process the payment. They are open from 8:00 AM until midnight today. We cannot handle passes/ credit card transaction through chat due to security risks of your account.

***No reservation required for this 21/22 season. You can just show up to the resorts as your pass allows.

*** Your pass will be mailed as soon as possible after your photo upload is accepted, reviewed, and processed.

****You can submit for a refund request as long as you have this personal qualifying events that become a reason why you can't use your pass. ***I'm so sorry to hear about what happened to your son and will be praying for his fast and full recovery. ****You must submit any request for a personal Event Refund either by calling 1-877-895-1297 or by submitting a claim online through the refund request page: https://intake.sedgwick.com/u/Vail or EpicCoverage@sedgwick.com . When submitting your request by phone, you must provide your name, the type of Pass you purchased, your Pass identification number, along with a description of the Qualifying Personal Event and reasonable proof to verify the occurrence of the Qualifying Personal Event. Improper submissions may be rejected. Or you can also refer to this link as your guide for Qualifying Personal Event: https://www.epicpass.com/info/epic-coverage.aspx

***Once the $49 initial payment has been made, the $49 initial payment cannot be cancelled or refunded, nor can the pass purchase be cancelled or refunded. In the event that you can't able to use your pass due to a “Qualifying Personal Event", please contact ACM team for further assistance on this concern.

**** You can proceed in changing your credit card. All you have to do is to please visit the website at epicpass.com, log-in to your account then go to "My epic account", scroll down then you can see there "Your Payment Information" then Primary Credit Card and lastly, edit it.

** Please disregard the email you've received. It is just a reminder to our guest to update their payment card before processing for the final payment. Since your payment card in profile is already correct, there's no problem on this. I have successfully cancelled your auto renewal pass.

******We started shipping passes on June 21, 2021. Passes can take between 5-10 business days to arrive once the confirmation email is sent.

****Upon checking on this, your pass is still in queue to be printed. You'll receive an email confirmation once your pass will ship. Passes can take between 5-10 business days to arrive once the confirmation email is sent.

****the link to purchase the tickets for Epic Discovery https://www.vail.com/explore-the-resort/activities-and-events/epic-discovery/epic-discovery-passes.aspx for further details and queries, you can call these ticketing office VAIL LIONSHEAD- 970-754-8245 VAIL- VAIL VILLAGE- 970-754-4229 VAIL CASCADE- 970-754-4235.***We cannot comment on future prices. We usually have price increases throughout the selling season. We are unsure what it will be later, but we will be sure to advertise any changes. Again, the earlier they purchase the pass the cheaper it will be. The closer it gets to the deadline, it becomes more expensive.

****Buddy ticket: As for this season we have no yet information for the prices, but any update will be posted in our website.BT: From there, you can now assign with your preferred resort and date and also assign the specific name of your guest/member on the ticket. Seasons: Summer: June - August · Fall: September - November · Winter: December - February · Spring: March - May.970-754-0142 Season Pass and lift ticket transaction questions 970-754-0143 Customer Service questions 970-754-0141 Account Management questions 970-754-0144 Epic Coverage questions 970-754-0005---CSS 970-754-0033 ---rentals ACM directly at 1-877-895-1297 or by sending an email at NewLosses@ACMClaims.com (844)-431-4888----military ticket 970-754-0004---epic mix/ have the parent email epicmix@vailresorts.com requesting that the account be accessible. 970-754-0033-------ski rentals 970-754-4300-------Ski & Snowboard School (970) 754-3264----adaptive 970-754-3072------Voice and TTY 888-500-5155 or 970-496-4910-----Lodging

*****Product vs. Media - The product tab shows you what items the guest has purchased (ie. Heavenly Lift tickets or Epic Local Pass) - The media tab shows you the pass number on their active card. The guest can have a product with no media or an active media with no product. If they have a product but no media, they can pick up their media at the ticket booth. If they have a media card but no product we should check to see if they have a duplicate account or if they made a purchase.

*****How do I cancel and change a reservation? You are able to view and manage your reservation online in your "My Account" under the season pass tab. To cancel a reservation, click the "Season Pass" tab in your account. Scroll down to your pass and click the + sign to expand your pass. You will see the "Reservations" section and can cancel the individual reservations within this section. Then log out and log back in to proceed with making new reservations, as your pass type allows.

******How do I get a get a refund on my lift ticket? First the agent should confirm the resort the ticket is for by looking under the Products tab. This information will be necessary so the agent send the guest to the correct resort website. -------Lift tickets are fully refundable, as long as they are unused and you submit an online refund request before noon local time the day of the ticket. The refund form is located on the resort's website under Tickets and Passes > Winter Lift Tickets. Scroll down to the FAQ and you will find the form under the question "Is my lift ticket refundable?" -------Cancellation and Refund Policy Single day lift tickets are refundable if the reservation and product is requested to be refunded by 12PM NOON of the start date for the product. If the request is made after that designated time, there will be NO REFUND for the product. ******My pass has not come in the mail yet. What do I do? You can pick up your pass at any resort ticket window with a photo ID. You can also pick up the passes for anyone in your account. *****To check pass balance: login to account, then ticket and passes

*******Resorts contacts: Vail: 970-754-8245 Beaver Creek: 970-754-4636 Breckenridge 970-453-5000/ 970-496-3240/970-496-5626 Keystone 970-496-4386 Heavenly: 1-800-243-2836 or 775-586-7000 (x2251) Northstar: 1-800-466-6784 or 530-562-2267 Kirkwood: 209-258-7338 or 209-258-6000 Park City: 435-649-8111 Afton Alps: 1-800-328-1328 or 651-436-5245 Mt. Brighton: 810-229-9581 Wilmot: 262-862-2301 (x175) Whistler Blackcomb: 800-766-0449/1-800-766-0449 Stowe: 802-253-3500 Crested Butte: 800-810-7669 Mt Sunapee: 603-763-3576 OkemoJackson Gore: 802-228-1508 Clock Tower: 802-228-1595 Stevens Pass: 206-812-4510 option Paoli Peaks: 812-723-4696 Hidden Valley: 636-938-5373 Snow Creek: 816-640-2200 Attitash: 800-223-7669 Crotched: 603-588-3668 ext 234 Wildcat: 603-466-3326 Hunter:518-263-4223or 1-800-489-8376 Alpine Valley: 440-285-2211 Boston Mills/Brandywine: 330-467-2242 Mad River: 800-231-7669 Jack Frost/Big Boulder: 570-443-8425 Liberty: 717-642-8282 Liberty Tubing: 717-642-8282 x 3337 Roundtop: 717-432-9631 Whitetail: 717-328-9400 Mt Snow: 802-464-1100 ext 4033 Telluride800-778-8581