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For your convenience and to help you save time, you can check out easy self-help options here at: https://www.t-mobile.com/customers/self-service

we really appreciate you for patiently waiting since we have a longer queue than usual.

I hope I was able to lessen your worries, Sandra?

Thank you for accepting our call! Glad you are working with an agent now. So glad we are able to transfer you to our XX department to further assist you with your concerns.

I'd love to give you a call for your rebate. One moment as I currently try to get an agent for you.

Alrighty! Please take your time.

Please let me know if you are able to work with it?

Trust me. I understand. That is totally understandable.

I did coordinate this one with my support, and we we're able to work on a solution for you.

Shall we choose the farthest date available?

Stay tuned for our Black Friday deals where you can find incredible deals and discounts on phones, tablets, and smartwatches! You can check out this link: https://www.t-mobile.com/offers/black-friday-deals

To get your account number:

That is really awesome to know, ____! I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number priority!

Do you have anything else for me? I'd love to make sure that you are well assisted today.

Account is now in current status! I appreciate you working this one with me.

Working on applying the $XX credit on your account now, but just a heads up that this is a one-time courtesy applicable on this conversation only as a way to help you out on this.

May I know if I can offer any further help to make your day better? No worries as I can check my resources here on my end to help you out! Just to give you an update, I am currently reviewing the past conversation you had with us. Oh my, it seems that the IMEI is blurred out by the system. Can you please send it to me again but with a space in the middle of the numbers?
I hope I was able to lessen your worries, Sandra?

I appreciate your help! Thank you! I really appreciate your kind words. It’s always a pleasure to help! Thank you! I'm glad to receive your kind words. It’s always a pleasure to help!

Are you all set for now, ____?

I did coordinate this one with my support, and we we're able to work on a solution for you.

Stay tuned for our Black Friday deals where you can find incredible deals and discounts on cell phones, smartwatches, tablets, accessories, and more.! You can check out this link: https://www.t-mobile.com/offers/black-friday-deals'

I also conducted a visual audit of your account. Everything is in order, so there is no need to worry!
I hope that with the kind of experience and service that I've provided you today, you will continue to upright your T-Mobile experience everywhere positively.
So happy we're able to help! Again, this is Erica. Have a great rest of your day, ____!

Please be noted that the cancellation will fully take effect on the close date of your billing cycle which is at XX/XX to avoid pro-rated charges when cancelling the line in mid-cycle. Are we good to proceed?